Paula Rusu, Csm, Cspo Email & Phone Number

Toronto, ON, CA

• Lead and coach two self-organizing and cross-functional teams
• Organize and facilitate scrum ceremonies, backlog refinement, and other collaborative sessions
• Encourage discussions, decision-making, and issue resolution processes within the team
• Remove impediments throughout each sprint and foster sustainable productivity, continuous improvement, and higher velocity
• Train new team members on agile methodologies, JIRA workflows, and sprint dynamics
• Track and communicate team velocity and sprint progress to team and stakeholders

Toronto, Canada Area

• SM for two scrum teams with 15 developers and testers in Canada, Europe, and Bangkok
• End to end delivery of web application with automated reporting, payment functionality, and built in audit checks with the purpose of upgrading technology software and decommissioning legacy business processes in Europe
• Onboarding of 170 international financial institutions, including J.P. Morgan, Barings, Lazard, and Anima SGR
• Facilitated all scrum ceremonies (stand ups, sprint plannings, sprint reviews, retrospectives)
• Prepared project timelines, delivery schedules, and status reporting
• Identified resource gaps and managed resource allocations

Toronto, Canada Area

• Created project status reports for the overall program
• Maintained RAID log to track risks, issues, and action items
• Developed budget tracking templates for the Project Managers
• Managed all program financials and invoicing
• Provided financial records for audit and compliance of SR&ED tax incentive
• Updated program allocations and identified resource gaps

Toronto, Canada Area

• Managed client interactions from first point of contact to final resolution
• Subject matter expert on services, products, and procedures related to the business operations area
• Managed client calls, questions, and escalations
• Processed money market and equity trades, rejects, price protection requests, and delinquent trades
• Ensured all clients were in accordance with FATCA policies

Montreal, Canada Area

• Consulted for Dr. Robert Baird’s “My First Surgery” App at the Montreal Children’s Hospital
• Analyzed market research and quantitative data to improve app user interface
• Implemented solutions to the business model to mitigate losses and produce profits
• Introduced an online marketing campaign to gain awareness and increase users of the app

Montreal, Canada Area

• CASCO - The Commerce and Administration Student Charity Organization - is a student-driven initiative that raises money to support The Montreal Children's Hospital Foundation.
• Organized various student talent performances for the annual dance and fashion show
• Promoted the event, as well as actively fundraised for the cause over the course of the year

Montreal, Quebec

• Administered the Bachelor of Commerce Office front counter
• Created program orientation packages
• Maintained filing system of over 2000 students in an efficient and accessible manner

Toronto, Canada Area

• Improved internal reporting processes by developing status reports for Release Notes
• Consulted on promotional articles for internal and external company use
• Created and updated Quick Reference Cards and templates for various business units

Montreal, Canada Area

• Coordinated the promotional campaign for ALDO’s 40th anniversary directly to students and through various social media channels

Toronto, Canada Area

• Coordinated Business Intelligence workshops
• Organized the installation of a new client-based technology
• Developed 15 client reports and presentations on Business Intelligence and Demo Methodology