• Conducting strategic discussions about functionalities, ensuring alignment with strategic OKRs and having a strategic vision of the business;• Responsible for identifying, evaluating, and validating ideas for new opportunities or improvements in functionalities under my management, including definition, detailing, and translation of business rules;• Creating alliances and partnerships with partner areas to support the product development cycle;• Ensuring execution of the roadmap, mediating delivery and testing actions by applying the MVP concept;• Validating and testing new functionalities and taking corrective actions and updating action plans;• Knowledge of agile methodologies and experience in managing digital products, roadmap, and backlog;• Experience in the retail and/or marketplace market;• Ability to articulate and collaborate, sense of ownership and problem-solving skills;• Results-oriented profile and ease in making decisions in uncertain scenarios;• Experience in managing high-performance teams and ease of transferring knowledge continuously, developing high-performance teams in Technical Support, Incubator, Quality and Performance of Sellers and Projects;• Managing development of internal and external content processes aimed at marketplace sellers: Help Center, manuals, step-by-step guides, and communications;• Designing and structuring the area's service flow with support and implementation of tools and new features, such as Zendesk, Omnilogic, Sales Force, and Help Center;• Creating and monitoring service indicators;• Focal point for sellers' needs regarding integration with the marketplace, dealing with emerging issues and directing the team on: hubs, integration, price, stock, freight, contingency, and related matters;• Control and adjustment of SLA activities, risk control, service management, and system errors.

• Development of education projects: seminar, courses, webinars, doubt shifts, FAQ, books, handouts, training workshops, e-learning and summer internship monitoring. Application of personal and online training: Livestorm and Eventials.• Support to digital product creation departments with monitoring via Trello and application of agile methodologies.• Creation of internal processes for the team. • Quality assessment: SLA and NPS.

• Integration and support of stores with marketplaces (Americanas, Submarino and Shoptime) by Skyhub API.• Tools for monitoring/management: Zendesk, Salesforce, Kibana, Confluence.• Relationship with the main hubs and integrators in the market.• Diagnosis of systemic bugs and report to the development team.

• User support and training of the ERP modules functionalities. • Traditional or custom system deployment. • Daily reporting to development and testing teams about bugs in module routines. • Creation and updating of content for internal and external use. • Maintenance of databases and systemic operations.

• Customer service and support. • Control of orders, goods, stock and invoices. • Management reporting follow-up reports.• Development of monthly sales materials for the franchise.

• User relationship for demand assessment, delivery and training. • Design of new products, features and improvements. • Requirements gathering, definition and monitoring of metrics for local and web ERP systems. • Evolution of the development and launch of products and features.

• Support students with logic and microinformatics programming languages ​​such as C, C++ and algorithms, along with math and calculus.

Customer support. Activities related to the customer relationship sector, resolution of technical and subscription issues.

Preparation of diagnostic medical reports. Patient reports. Assistance to the medical team.

Conference request sending and canceling proposals and contracts for Health Insurance Individuals and Legal Entities. Contact with operators, brokers and clients. Analysis conference elaboration and issuance of reports and various documents.

Conference request sending and canceling proposals and contracts Legal Entities for health insurance. Contact with operators and customers. Analysis conference elaboration and issuance of reports and various documents related to health insurance.