Paula Secatore Email & Phone Number

Wingate, MD, US

Easton, MD

• Provide consumer banking services in a high-volume branch with up to 200 of transactions per day while ensuring operational and regulatory compliance.
• Process minor to complex transactions including account transfers, deposits and withdrawals, open/close personal and business accounts with 100% accuracy
• Understand customer/client needs to effectively offer/refer financial services and bank products
• Support main vault and ATM balancing
• Cash preparation for secure transportation

Remote

• Led a team of 10 Specialists to procure and package mortgage loans documents for securitization by GSE, private, and government insurers according to established guidelines.
• Recruited to reconstruct Loan Delivery from an underperforming and disjointed group to a successful and cohesive team
• Reduced delivery turn-time from 20 to 7 days by implementing standardized processes and establishing effective pipeline management
• Streamlined communication with Fulfilment Operations for exception clearing by creating dashboards, reporting, and process flows as an administrator for the TrackVia System

Frederick, MD

Oversaw front-line leaders in Property Asset Management production operations, including Accounts Payable, Accounting Support, Analytics, HOA Inspections and Code Violations.♦ Optimized processes by analyzing performance metrics, identifying opportunities for improvement, modifying methodologies, and implementing actionable plans for achievement.♦.

Frederick, MD

Pioneered new procedures, maximized process efficiency, reduced risk, and improved reporting through orchestrating day-to-day Accounts Payable operations and facilitating system enhancements as a subject matter expert. ♦ Governed the disbursement of preservation and repair expenses for a portfolio of 57K properties and 150K invoices processed each month.♦.

Frederick, MD

Paved the way for new business opportunities while protecting company resources and portfolio data by advancing several quality control, compliance, research, and support initiatives. Guided and informed key improvements and decisions by delivering thorough research, detailed reports, and mission-critical technical components. Upheld strict compliance with.

Frederick, MD

Escrow Data Integrity- Managed a staff of 8. Major Accomplishment: Solely responsible for transition of all Escrow functionalities to their counterparts in other sites while simultaneously learning new functions under the New Loan Escrow Data Integrity Supervisory Role

Frederick, MD

New Loan Data Integrity - Supervised staff of 10. Major accomplishment: Completed extensive audit for the Real Estate Tax Expense General Ledger account prior to the function transferring to another site. Through detailed research, identified proper re-allocation for $400,000.00 in expenses with an outcome of an actual credit of $25,000.00

Frederick, MD

Solely responsible for creation of payment automation between Norwest Mortgage and Private Mortgage Insurance vendors.processing of property loss checks, managing distribution of funds in accordance with amount of repairs performed.

Frederick, MD

Customer Resolution Team, handled escalated customer issues with a 24 hour resolution time frame to accomplish goal of 1 call resolution for the customer.

Frederick, MD

Post Closing, Auditing and Boarding of new loan files the Mortgage Servicing Platform for new Subservicing Portfolio acquired.

Frederick, MD

Provided written responses to escalated customers issues and fielded all call types as they related to the servicing of the customers mortgage.