Paula Simonsen Email & Phone Number

Rio De Janeiro, Brasil

PR Emiliano Hotels

São Paulo Area, Brazil

Public Relations: Responsible for reputation and brand image, Partnerships , cross branding, business partners, Sponsorship, Relationship with Clients and Investors . My strong quality is Empathy and Creative. I love people and its why im good in relationship. Anthers: corporate communications, press releases, relationship with jornalist and clients, communications campaigns, media placements, media exposure in broadcast, print and online media.

Responsible for Customer Relationship Management and relationship of the alldepartments in F&B and hotel guests, providing excellence in service and taking carefor guaranteeing their preferences.Coordinator of commercial area: creating and developing actions of sales, advice of thepress, direct marketing actions (newsletters).Supervision of Food & Beverage department: managing the reserves to advise the teamto prepare the right service for the customers and guests.Responsible on duty on weekends: making decisions and solving problems of alldepartments.Responsible for guest`s stay and satisfaction, according to the guest preferences anddemands, VIP guests’ requests.Also responsible for guest`s room customization, minibar and providing specials menus.Constantly searching for their professional and personal information, in order to providea more personal service.* Responsible for area coverage;* Take care of the contacts;* Be a medium for complaints and problems; * Food and bevage Supervisor* Responsible for Media Social, Newsletter and Site* CRM

Responsible for training and supervising staff as well as for the quality of products andservices.Coordinating all operations and administration of Food & Beverage department,aiming for higher quality, better results and the reach of established goals.Supervision of: restaurant, Room Service, Minibar department, Bar and Events andBanquets.Implementation and supervision of rules and procedures resulting in a significant rise ofthe quality of the offered services.I worked in all areas of F&B of the hotel : roomservice, bar, restaurant, events and minibar.I learned so much with this function because i understood a manager vision.

I lived one year in Italy, working in a bar in the centre of the Perugia city.

Postgraduate Degree, Business, Management, Marketing, And Related Support Services

Public Relations, Public Relations

Intensive English Communication Program, English

Focus on English speaking and communication skills for personal or professional reasons Gain confidence in your ability to communicate.

Italian

Activities and Societies: I studied at Universita per Stranieri di Perugia i did 3 and 4 levels and lived one year there working.

Corporate Communications

Graduation, Hospitality

2003, Marketing

Activities and Societies: Maketing Turisco

Education record