Paula Marks Email & Phone Number

San Rafael, Ca, Us

Burlingame, California, Us

As the first-ever Business Development Manager at Sage, I am leading the establishment of our organization’s Sales and Marketing function, focusing on expanding our reach and helping more clients access our services. My role involves spearheading strategies to convert leads, manage referral relationships, and develop a streamlined sales process that aligns with Sage’s holistic approach to care. Having had the opportunity to “look under the hood” at Sage, I’m more impressed than ever by the dedication and expertise behind their services, which I had already referred to for many years. This deeper insight has made me even more ecstatic to assist in guiding Sage’s growth and new direction.With a background in senior leadership roles, I bring a high level of strategic insight to Sage’s business development efforts. My focus is on fostering meaningful partnerships, mentoring the team, and using data-driven analysis to optimize our sales funnel. As Sage continues to grow, I am committed to advancing our mission by helping more clients in new and innovative ways.

Palm Beach, Florida, Us

San Ramon, Ca, Us

Leverage relationships with public health, health systems, physicians, and health insurance plans to assist with scale and execution of initiatives to address the social determinants of health and equity disparities affecting diverse, under-served, and vulnerable populations. Develop, execute, and manage expansion roadmap for the Corporate Care Management Department, including private pay service lines and specialized direct caregiving.

TENDER ROSE DEMENTIA CARE SPECIALISTS/TheKey, San Francisco Bay Area, CA Vice President of Care Partnerships (4/2020 – Present)►Continuously grow company revenue, achieving 237% organic growth over 3.5 years by skillfully promoting high-touch, concierge-style customer service for clients and referral sources while ensuring customer and employee NPSs consistently over 90%.►Single-handedly expanded run rate from $3.5M to $12M to position business for acquisition by instituting and monitoring KPIs, relentlessly pursuing strategic relationships, and advancing growth against aggressive goals with limited resources and executive support.►Lead company-wide initiative to identify and evaluate age tech partnership opportunities for adoption within TheKey ecosystem. Strategize tech integration from operations through sales.►Assist in procuring, hiring, and training professionals across multiple departments and provide coaching, mentoring, and performance reviews to support professional development, operational excellence, and engagement.

TENDER ROSE DEMENTIA CARE SPECIALISTS, San Francisco Bay Area, CA Director of Business Development (8/2016 – 4/2020) ►Identified problematic processes and trends, provided compelling recommendations to enhance performance, and spearheaded execution, resulting in dramatic process improvements and revenue gains.►Created expansion roadmap and streamlined ultimate business acquisition by advising executive team on strategic development of transferable business operations.►Led pandemic change management initiative by researching referral source areas of concern, devising solution, and conducting enterprise-wide training on new business processes.

Bryn Mawr, Pennsylvania, Us

VISITING ANGELS, San Francisco Bay Area, CA Regional Manager of Business Development & Operations Specialist (7/2015 – 8/2016)►Earned multiple promotions, culminating with invitation to join management team in regional decision-making role for one of the largest, most successful non-medical, in-home care organizations serving Greater Bay Area.►Assisted executive team of top-three franchises in nation regarding improvements in gross revenue, driving YoY growth by monitoring and analyzing operations, service delivery, and sales; developing and implementing strategic plans, and driving organizational change aligned with industry trends and client demand.►Coached, mentored, and trained team members, championing an inclusive, performance-driven culture with open communication and focus on client success, resulting in high staff morale and retention, improved service delivery, and sustainable growth.►Met with staff of underperforming office to understand challenges and bottlenecks and advised corporate office on changes to reporting and title structure, gaining buy-in for every suggestion.VISITING ANGELS, San Francisco Bay Area, CA Regional Manager of Business Development (6/2013 – 7/2015)►Negotiated contracts with several providers to both stabilize revenue and promote growth►Obtained several strategic leadership positions in the industry and utilized these to position company as the preferred provider for target audiences►Worked with leadership team and community partners to develop and implement strategy to successfully minimize negative impact of legislative changes to industry.VISITING ANGELS, San Francisco Bay Area, CA Business Development Coordinator (2/2013 – 6/2013) ►Recognized as top-producing sales manager for consistently exceeding monthly quotas.

AT HOME IN MARIN, San Rafael, CA, 4/2000 – 2/2013 Marketing & Administrative Assistant►Balanced priorities between marketing, administration, operations, customer service, and relationship building at bustling real estate office. ►Increased YoY revenue by 25%+ and reduced operational costs from 50% of revenue to less than 17%.

Master Of Arts (Ma), Criminology

Bachelor Of Arts (B.A.), Criminology