Paula Stack Email & Phone Number

Upscale consignment shop, customer relations, inventory control, maintains ebay store: www.ebay.stores.com/highwoodsales

Highwood, Il

*Develops, implements and communicates sales driving strategies identified by analyzing sales performance, personnel, inventory levels and daily sales using thesame data to identify poor performance and store weaknesses. *Cultivates a team environment that provides exceptional customer service. *Analyzes financial reports and develops action plans to grow revenue *Maximizes Company sales and profitability goals by developing and promoting a sales culture in the store, special orders, wish lists, corporate sales, and achieving all other sales related goals. *Ensured understanding and compliance of all merchandising and marketing standards to impact store profitability. *Effectively delegates of managerial duties, fostering high staff morale, upholding Operating Standards, and execution of the Performance Management process. *Manages the merchandise selection process; sets up appointments with customers, pricesmerchandise, and properly displays merchandise in the store as well as photo shoots for the online Ebay store.*Handles the liquidating of all merchandise on the E-bay site earning recognition as an Ebay Power Seller.*Developed and implemented the "Estate Sale" division for the company, personallyhandles all pricing, advertising, and on-site sales.*Set-up an antique business at the Volo Antique Mall.

Drove the business revenue on a short-term and long-term basis by targeting,identifying, meeting with and selling very high-end clients. * Maintained and increased the customer base by completing cold calls, engaging indiscovery conversations to determine date of event, and challenges that needed to be metor overcome. * Built strong relationships with clients by educating them on trends in the industryand up-selling features and benefits. * Interacted daily with event planners and clients, coordinating meetings with each tobuild strong relationships. * Created and presented intricate contract proposals and closed contracts. * Established appropriate networking relationships through involvement in the communityand civic organizations in order to enhance sales referral opportunities. * Continually reviewed corporate business plan to increase profits (i.e., refocusedbusiness to work on higher-end productions allowing for greater profitability to thebusiness).

Trained, and supervised a team of 15 Customer Service Agents (CSA's), providingleadership, training and technical support. * Managed daily operations decisions and dealt effectively with all crises. * Evaluated daily manpower, assigned work teams and ensured maximum coverage. * Monitored employee performance and took corrective action as necessary. * Handled a full range of customer service supervisory functions including: ticketing,passenger check-in and assistance, gate management/boarding announcements, one-on-onecustomer problem solving. * Identified possibilities for operational improvements and took steps to implementthem. * Ensured adherence to airport security regulations and reported any violations and/orpotential violations to management.

Logan Airport, Cambridge & Woburn*Developed career-path as customer service agent to customer service manager, training manager, and multi-unit manager.*Wrote the rental agent handbook, compiled a restaurant and hotel guide, and took responsibility for hiring and training new candidates for rental agencies.*Increased revenue per transaction 26% the highest for any off airport location.*Instituted insurance rental program insuring maximum usage of aging fleet.

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Education record