Paula Stack Email & Phone Number

Upscale consignment shop, customer relations, inventory control, maintains ebay store: www.ebay.stores.com/highwoodsales

Highwood, IL

*Develops, implements and communicates sales driving strategies identified by analyzing sales performance, personnel, inventory levels and daily sales using thesame data to identify poor performance and store weaknesses. *Cultivates a team environment that provides exceptional customer service. *Analyzes financial reports and develops action plans to grow.

Drove the business revenue on a short-term and long-term basis by targeting,identifying, meeting with and selling very high-end clients. * Maintained and increased the customer base by completing cold calls, engaging indiscovery conversations to determine date of event, and challenges that needed to be metor overcome. * Built strong relationships with.

Trained, and supervised a team of 15 Customer Service Agents (CSA's), providingleadership, training and technical support. * Managed daily operations decisions and dealt effectively with all crises. * Evaluated daily manpower, assigned work teams and ensured maximum coverage. * Monitored employee performance and took corrective action as necessary. *.

Logan Airport, Cambridge & Woburn*Developed career-path as customer service agent to customer service manager, training manager, and multi-unit manager.*Wrote the rental agent handbook, compiled a restaurant and hotel guide, and took responsibility for hiring and training new candidates for rental agencies.*Increased revenue per transaction 26% the highest.

Photo Journalism

Education record