Paula Talamo Email & Phone Number

As a Consultant at Vertex, I collaborate with other consultants on implementation projects, managing day-to-day changes and executing client statements of work. I proactively enhance my consulting knowledge and skills through hands-on project delivery and continuous learning. I participate in various phases of Vertex software/ERP implementations, adhering to best practices and contributing to application configuration, troubleshooting, training, and documentation. I assist with analyzing client requirements, solution design, testing, and providing client support to ensure successful project outcomes.

Provide technical support and troubleshooting in the areas of product functionality, data, calculation and integration issues for the Vertex O Series integrated tax technology solution for on-premise and hosted customers. Integrations and configurations include connectivity to ERPs (SAP/Oracle)/E-commerce systems, connectivity to databases (Microsoft SQL/Oracle/PostgreSQL) as well REST API, XML and java configurations.

Greater Philadelphia Area, Pennsylvania

Provide complex change and software upgrade services aligning with ITIL standards for Cisco managed video collaboration environments. Products include Cisco Unified Communications Manager, VCS/Expressway, TelePresence Management Suite (TMS), Cisco Meeting Server (CMS), video endpoints and more.

Greater Philadelphia Area, Pennsylvania

Provide Planning, Design and Implementation guidance to Cisco Partners for Unified Communications products and projects including Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Meeting Server, TelePresence products and more.

Austin, Texas Area And Malvern, Pennsylvania

Technical Services Incubation for Service Provider Mobility and Service Provider Video acquisitions to assist in integrating tools and processes for world class technical service support. Contributed to social collaboration, community support and knowledge management including Lithium and Jive.

Austin, Texas Area

Liaison between developers and support engineers for technology support and knowledge sharing. Participate in new product introduction training including material review and process improvements as well as video creation for existing training. Emerging technology support including learning, troubleshooting, documenting, customer service and bug tracking. Knowledge management including wiki's, forums, and process documents. Support forum moderation, administration, employee recognition, web analytics and website traffic growth

Austin, Texas Area

Support Engineer for the Cisco TelePresence video conferencing products. TAC (Technical Assistance Center) role Sept 2010 to March 2011.Emerging technology support including learning, troubleshooting, documenting, customer service and bug tracking. Change management for Fortune 500 customers ensuring thorough preparation, successful upgrades, and strengthening customer trust. Simulate technical problems/functions in lab environment to confirm features, bugs and updates to process documentation. Knowledge management including wiki's and process documents.

Austin, Texas Area

Network support of Cisco global offices and partners including routers, switches, and APs. Selected for a newly formed team dedicated to providing superior support to Cisco offices around the globe. Team Lead for AsiaPac/India regional sites ensuring adherence to service level agreements, proper incident follow up, and liaison with customer.