- Applying a deep understanding of Xero’s mission and product strategy to the planning & execution of the vision and objectives of the product group.- Led multiple product teams providing team leadership, shaping the team vision, culture, product team scope and ways of working, and, where required, step in to solve complex and protracted product problems.- Ensuring alignment of the product group's intent to Xero's product strategy and vision, including contributing to product vision and strategy across Xero through connecting stakeholders across functions to enable product outcomes.- Balancing technical requirements with customer value and articulating the collective value of all of these things to abroad audience, establishing buy-in- Manage individual team members needs, performance and growth, providing feedback, support and career coaching as required- Recruiting new Xero's, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

- Continued to update & expanded the Engineering Standards to cover Frontend, Quality & API specialities- Developed, presented and reported on strategy for Engineering Practice to Senior & C-Level executives- Provided consulting to teams & leadership on approaches to applying the Engineering Standards, including preparation & representation for Xero during ISO27001 and SoC2 external audits, and support to M&A initiatives- People leadership within Engineering Practice, including coaching, mentoring and interviewing to grow the Engineering Practice teams

- Established Engineering Standards within Xero, including building support for embedding them at all levels upto and including the Xero board level- Created a continuous improvement process to empower Xero Engineers to provide feedback into each iteration of the Engineering Standards, with over 6000 comments over 2 years- Identified gaps in the existing Change Management process and worked with domain experts to improve their processes, tooling and support documentation

- Lead continuous improvement activities to address tech debt and stability issues within core customer facing services provided by Platform Engineering- Added caching to one of Xero’s legacy monolithic backend services during a period of stability issues and production outages, resulting in halving the frontend response time and a significant reduction of database calls for Xero’s core UI’s- Mentored and coached a graduate engineer during their first 2 years at Xero- Established an inner-sourced project to reduce the toil & improve productivity and knowledge sharing for Xero Engineers by using the AWS SSM service- Contributed improvements back to the Terraform open source project to add missing AWS services and functionality- Championed migration of legacy Windows workloads from running on Windows 2012 EC2 to Windows 2019 Docker containers on ECS

- Proactively taken on the AWS DevOps role, initially for my own Pod and subsequently for the entire Financial Web Product Group of 5 Pods, including broadening my knowledge and the role to take on elements of Ops support.- Researched options, planned and implementing the deployment pipeline from source code being committed to GitHub to the code running sustainably in Production across multiple availability zones and self healing deployments.- Monitored the deployment process and costs involved, implementing changes that have reduced monthly infrastructure running costs by $3K (24% reduction) and reducing the amount of time to deploy to Production by 35mins (87.5% reduction)- Spent time explaining the new deployment process, including running interactive training sessions so members of the Wellington Banking Team could get hands-on experience. For team members outside of Wellington, I’ve spent time on Hangouts to walk them through the process and ensure that they could independently create and maintain their own deployments.- As part of taking on the DevOps role, I’ve championed the use of Octopus Deploy for deploying to AWS within Banking and other teams. I’ve also listened to feedback from Devs and QAs within the Banking team on parts of the process that weren't as slick as they could be. Based on the feedback I’ve implemented changes such as moving from baking and deploying AMIs to deploying code artifacts, which reduced the time to deploy from approx 40mins down to less than 5mins- After setting up AWS deployments for Banking, I presented to 6 other Product teams across Xero, sharing knowledge of the Banking DevOps processes, including advice on the innovations I’d made plus what worked well and pitfalls that the other teams should avoid.

Development and support of a suite of web based applications that enable engineering and technical decisions through the sharing and merging of data from AgustaWestland and its customers.• Analysing complex customer and user requirements and generating designs for system architecture and user interfaces to fulfil those requirements.• Working across the technology stack, implementing front and backend designs through developing application code and unit tests.• Training and mentoring team members in new techniques and technologies.• Proactively researching and implementing industry best practices for software development and deployment through continuous improvement, including introducing behavioural driven design and automated testing and results capture• Highlighting existing processes and procedures that aren’t aligned with established industry best practices and advising on low-cost corrective actions.• Driving the introduction of change into the organisation and implementing a reduction of 99% in deployment time through automated Continuous Integration and Deployment of a suite of web applications across multiple servers and configurations. • Identifying sources of rework, duplication and opportunities for improvement, within the software code and development and deployment processes.• Liaising with the core IT Operations team to introduce new capabilities and improvements to existing capabilities.

Project Management and delivery of multiple aircraft modification projects totalling c. £10m.• Project managing multiple aircraft modification projects, including managing internal employees and sub-contractors to maintain a continuous flow of 90 aircraft, through 5 concurrent modification lines, over a period of 18 months.• Completion of Lean Academy and APM Practitioner project management qualifications.• Planning, organising and facilitating Continuous Improvement activities, using Lean methodologies.• Implementing software-based process improvements, delivering cost saving benefits through reducing rework and duplication.• Analysing complex customer requirements and producing business proposals that define a precise statement of work, schedule and price.

Leading small focused teams of between 5 to 15 members and providing Project Management, Planning, Risk Management support to the delivery of software for the Airbus A380 Flight Test programme.• Leading a team that established a new process to generate, verify and distribute new releases of A380 Engine Control software to airline operators worldwide.• Leading a team developing, validating and verifying hardware and software components to enable loading of Engine Control software into the Rolls-Royce Trent 900 engines from the A380 cockpit.• Identifying and implementing improvements to the software development, test, quality approvals and release process.• Building strong working relationships with international suppliers and the customer, by overcoming differing time zone & language barriers, to ensure the achievement of goals.• Ensuring timely delivery of Engine Control Software Packages to meet Airbus’ A380 Flight Test schedules.

3-month Summer Industrial Placement, working on Automatic Testbench Generation from ARM AMBA component xml configuration files.

1-year Industrial Placement, primarily working on Verification & Validation of the ARM926EJ-S Platform Baseboard.• Creating unit tests, integration tests and test harnesses.• Automating tests to enable repeatable nightly test running and recording of results.• Analysing test results and modifying test cases to improve code coverage.

Member of a team of 4 students selected to work with a local engineering company on a year long project to improve the effectiveness and efficiency of a production line operator working on an automated production line.