Paula Vedoya Email & Phone Number

Aurora, Ontario

In charge of providing expertise, guidance and support to schools as well as Continuing Education (ConEd) staff; regarding software, student information system (SIS), electronic forms, ConEd Websites, ONSIS, Online Registrations Systems and GSuite Platforms. • Direct, coach, coordinate workflow for assigned staff and provide feedback and insights into performance appraisals • Liaise with various stakeholders to resolve ContinuED system issues as well as provide recommendations and determine… Show more In charge of providing expertise, guidance and support to schools as well as Continuing Education (ConEd) staff; regarding software, student information system (SIS), electronic forms, ConEd Websites, ONSIS, Online Registrations Systems and GSuite Platforms. • Direct, coach, coordinate workflow for assigned staff and provide feedback and insights into performance appraisals • Liaise with various stakeholders to resolve ContinuED system issues as well as provide recommendations and determine future system requirements • Analyze and evaluate existing processes and procedures as well as recommend and integrate new efficiencies leveraging technology solutions to improve service delivery across YCDSB. • Prepare and maintain project plans, documentation and reports as well as coordinate schedules in partnership with continuing Education administrators to meet project milestones Show less

Aurora, Ontario

Acted as the primary support specialist for all issues pertaining to the Student Information System (SIS). Responsible for relations with vendors as well as SIS training for teachers, principals and secretaries. Managed and coordinated a variety of projects for different Ministry of Education initiatives. • Student Information Systems - Level 2 Support • Project Manager for integration between ContinuED & Student Information Systems • Project Lead for the Ministry of Education Electronic… Show more Acted as the primary support specialist for all issues pertaining to the Student Information System (SIS). Responsible for relations with vendors as well as SIS training for teachers, principals and secretaries. Managed and coordinated a variety of projects for different Ministry of Education initiatives. • Student Information Systems - Level 2 Support • Project Manager for integration between ContinuED & Student Information Systems • Project Lead for the Ministry of Education Electronic Register Initiative • PD Place - coach and support the project lead. • Monitor student information systems processes and request enhancements (internally and externally) to improve system performance and user efficiency. • Develop documentation methods for Continuing Education Systems. • Successfully provided User Training for all the above programs. Show less

Aurora, Ontario

Worked with a team of three to provide Level 1 support in regards to any issues related to Information Systems or software. Managed a large number of inbound calls, emails and support tickets in a timely manner in order to meet deadlines. • Provided training to the YCDSB teachers in regards to the Report Card System • Resolved tickets with various ramification to different software and databases

Certificate, Project Management

Certificate, Small Business Administration/Management

Activities and Societies: Jorge E. Kittl Foundation

Bachelor'S Degree, Computer Systems Analysis

Education record

Education record