+ Built a robust Customer Care function within the startup, including: launched Zendesk Support + Sell (CRM), developed a comprehensive online knowledge base, and helped build a customer-centric website+ Drove a consistent customer experience across the multichannel, multitouch customer journey, including packaging and onboarding materials, in-app, online, and across social media platforms+ Developed community strategy and programs. Developed and designed health-related social content, in-app, and web content for the Kiddo community+ Managed and grew beta user groups, and collaborated in the planning and execution of the product beta launch+ Assisted in UX design of the iOS and Android mobile app. Worked with software engineers to integrate in-app support features+ Contributed to smart band product design, consumer fit and safety+ Assisted software development team in integration and system verification tests of mobile application, firmware, and server dashboard web application

Provide social media, community management and content strategy, email marketing, UX, writing, web, and WordPress consulting to various clients.Anki - Social Media Management & Community Consultant+ Directly improved sales, customer satisfaction and company reputation on Amazon, a key marketplace, by instituting best practices, monitoring and writing responses to reviews and questions+ Managed Kickstarter campaign reward redemptions, order investigations, and community support communications+ Liaised with business units including Operations, Marketing and Customer Care to improve customer experience and education+ Resolved escalated, upper-tier Customer Care issuesBay Area Children’s Theatre - Email, Web, & Social Media Management Consultant+ Increased ticket sales and class signups by over 25% through multimedia marketing campaigns (email, social media, video, Google ads, and media partnerships)+ Targeted a growing mobile audience through optimized emails, web content and copy+ Created websites, newsletters, email templates, animations, videos, photography, digital and print deliverablesGryphon Strings - Social Media and Content Marketing Consultant+ Increased online and in-store sales through integrated content strategy across web, email, and social media+ Improved SEO through content marketing, website development, and metadata best practices+ Developed campaigns, created compelling video and photographic content, and wrote and edited articles and newsletters

+ Revolutionized DxO’s community experience by developing cross-channel strategies to reach out to both new and established audiences across continents+ Managed an international community and social media team, and coordinated with consultants and vendors+ Established influencer outreach programs and designed processes to identify and build relationships with key industry thought leaders+ Implemented innovative business processes and systems to solve customer issues and reduce response times from 2 days to under 2 hours, improving customer retention and satisfaction(France-based DxO shut down their US office and operations, starting in late 2015.)

+ Directed and supervised the content and editorial of a social app and mobile web environment with over 500 million unique user submissions and 1.1 million active users+ Managed an international team of community moderators and content creators+ Cultivated quality user-generated content through daily themes, weekly contests, events, and by maintaining close communication with superusers + Managed adult and teen communities on mobile app+ Developed interactive content for Warner Media, Hearst, Techcrunch, Mashable, Cinemablend (Polar - Input Factory, Inc. was acquired and shuttered by Google in 2014.)

+ Social media strategist and community manager for a social media network that allowed users to share their favorite products, places, and resources+ Cultivated quality communities by attracting expert contributors and key influencers, to develop effective and engaging content+ Researched and developed topic verticals including technology, software and applications, consumer products, photography, and food+ Recommended, tested and deployed feature enhancements, such as integrating with third parties (Flickr), to make information input easier for new users(Bagcheck was acquired and shuttered by Twitter in 2011.)

+ Conceptualized and designed the company's web presence, enhancing user experience, from crafting content to interface design and user testing+ Directly elevated the annual revenue, taking the e-commerce store from a secondary revenue stream to top performing company store+ Grew audience of consumers and influencers via content marketing on social media and e-commerce site, providing interior design resources and education, news and events, product launches, features, and contests+ Introduced social media platforms and instituted a comprehensive strategy across channels. + Charged with creating solutions for customer service challenges. Established guidelines and training manual for online customer support+ By implementing enterprise-level email publishing software, doubled email deliverability and open rates, and provided list management and segmentation, personalization, tracking, and social media sharing

+ Web, animation, and interface designer for Safeway e-commerce and corporate sites, in-store kiosks, and email marketing+ Art director, designer, and storyboard artist for photography, catalogues, billboards, and other marketing materials for Longs Drugs(Formerly called GA Communications, agency was purchased by PureRED.)

+ User interface designer for a consumer interactive media player aggregating and streaming content from online sources such as YouTube and television networks+ Designed a prototype medical search portal, and the Open Innovation research website

+ Designed curriculum for Digital Design II, an advanced course in the fundamentals of graphic design, illustration, and digital communications+ Taught typography, composition, and visual hierarchy, with a focus on design process, conceptualization, consistency, critique, ethics, and communication with clients+ Hands-on training in Adobe Creative Cloud Apps (Photoshop, Illustrator, InDesign)

+ Designed and managed the Martin Luther King, Jr. Papers Project web presence+ Created "On This Day in Civil Rights History," a database-driven online journal with daily features, news, and quotes+ Designed and produced educational websites, online lesson plans, and multimedia teacher resources for the Liberation Curriculum

+ Taught undergraduate Fine Arts Studio courses within the UBC Art History and Visual Art Department, including visual theory, drawing, painting, printmaking, and sculpture+ Educated faculty in online course design for Arts ISIT as a system administrator and content manager for online education systems+ Managed a multimedia lab for the UBC Faculty of Education, training professors, students, and staff in the use of business, graphics, web design, and video applications

+ Responsible for the design, content management, writing, and editing of the IBM Almaden web properties+ Managed a distributed creative team of web production assistants, writers, and photographers+ Directed and handled all aspects of website development, content generation, style guides, and print production+ Created sitemaps, wireframes, and prototypes for IBM websites and applications+ Onboarded new hires, trained and mentored staff+ Developed the international IBM Computer Science Research showcase website, managing a team of webmasters and project managing global contributions and deliverables+ Collaborated with research scientists and executives

+ Managed a design and photography lab, providing medical illustration, photography and multimedia content for curriculum, scientific journals and websites+ Designed educational science websites and games+ Led outreach programs at UTHSC and Houston Children’s Museum