Paul Bae Email & Phone Number

Renton, Wa, Us

Renton, Wa, Us

Dallas, Tx, Us

• Automated scripting workflows for weekly and daily jobs, streamlining data analysis and improving operational efficiency.• Monitored and optimized Kubernetes clusters using OpenLens and Rancher, managing pods, cronjobs, and system health for reliability.• Enhanced SQL Server performance through SentryOne, reducing bottlenecks and improving query efficiency.• Resolved complex data issues via ServiceNow, delivering prompt, customer-facing solutions for critical cases.• Completed 17 Statements of Work (SOWs), generating $150,000 in profits through high-impact projects like agency mergers and data imports.• Authored and optimized documentation and on-call playbooks, improving troubleshooting workflows and reducing team alert fatigue.• Collaborated with cross-functional teams to resolve bugs, hotfixes, and root causes, providing effective workarounds when needed.• Conducted multiple knowledge transfer sessions, equipping teams with expertise in troubleshooting and workflow optimization.

Dallas, Tx, Us

• Resolved a high volume of customer-facing cases using ServiceNow, gaining proficiency in troubleshooting workflows and providing timely, effective solutions.• Participated in multiple knowledge transfer sessions to rapidly onboard and familiarize with subject matters critical to supporting business operations.• Developed foundational expertise in troubleshooting workflows, focusing on new and complex subject matters to prepare for broader responsibilities as a full-time team member.• Collaborated with full-time team members to ensure seamless resolution of technical issues and contribute to ongoing service excellence.• Built technical documentation as part of the learning process, reinforcing troubleshooting workflows for recurring cases and edge scenarios.

Austin, Tx, Us

• Creating a mobile application with the use of Angular and Ionic frameworks.• Using Cordova to build out a WebView bridging the deployment of a mobile application and allowing the application to be a Progressive Web Application.• Deployment with the use of Xcode and Android Studio.• Firebase to build out a noSQL based Database.

Angular With ExpressJS Experience:• Worked with client to develop the color scheme and fonts for design aspects.• With the use of ExpressJs, created calls to NodeMailer in order to produce authorized emails to a contact address.• Angular 7 and MdbBootstrap to design the front-end.• Successfully deployed with the use of Amazon Web Services.• Satisfied requirements for HTTPS (Hypertext Transfer Protocol Secure) for secure communications through the contact us form.

• Used ExpressJs to modularize the stack for easier flow.• Successfully created API calls for CRUD operations.• Worked with MongoDB to create a Schema model and Database for products to be created through the application.

• With the use of MySQL databases, created validation on a multitude of projects including a deployed Web Application for wedding planning, as well as a hiking trail website.• Entity Framework, to control the MySQL database with use of Model View Controller. Projects included creating a Web Application that managed a eCommerce style Product page.

• Created full stack project with the use of Flask and Django frameworks.• Model View Controllers to modularize web applications.• Validation for posts on a social-media-like feed.• With the use of MySQL database, gained understanding of relational database.