Paul Baldo

Paul Baldo Email and Phone Number

Building Customers for Life @ Knowable
San Diego, CA, US
About Paul Baldo

Paul Baldo is a Product and Professional Services leader driving product and innovation. Proven history in developing and executing business and IT strategy, product and offering design and development and creating/leading cohesive product and professional services teams. Successful record taking start-up projects from incubation to completion and delivery of large-scale secure cloud solutions.

Paul Baldo's Current Company Details
Knowable

Knowable

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Building Customers for Life
San Diego, CA, US
Website:
knowable.com
Employees:
154
Paul Baldo Work Experience Details
  • Knowable
    Knowable
    San Diego, Ca, Us
  • Knowable
    Senior Director, Customer Success
    Knowable Aug 2021 - Present
    San Francisco, Us
    Most companies don’t know what’s in their contracts, and don’t have an easy way to find out. This blind spot costs billions per year in exposure to risk, lost efficiency and value leakage. By combining proprietary machine learning with human expertise, we're analyzing more than 25 million contract data elements each quarter. Knowable is a market leader in enterprise contracts intelligence, able to deliver more value for less cost and enable insights and decision support to help companies achieve better results.Knowable exists to give corporate clients revolutionary visibility into the contracts that govern their business. We convert dense legal prose into structured data that can be aggregated and analyzed from the enterprise portfolio level down to the individual contract.
  • California Coast Credit Union
    Product Manager
    California Coast Credit Union Jul 2020 - Jul 2021
    San Diego, California, Us
  • Servicesource
    Global Product Leader
    Servicesource May 2018 - Oct 2019
    ServiceSource is the leader in outsourced, performance-based Business-to-Business growth solutions. We engage throughout your customer’s journey to find, convert, nurture and retain more revenue.• Leader of global cross-functional teams to define, plan, build, launch and support a portfolio of three strategic new product offerings• Responsible for evaluating technology provider vendors and purchasing platform solution• Built out and managed solutions unit of global managed services team of over 20 Salesforce Certified Administrators, defining their end-to-end processes and purpose-built technology (employing agile methodologies) to engage with clients• Implemented Professional Services capacity tracking and invoicing tools • Responsible for market ideation and evaluation analysis to identify market size, define total addressable market and competitive analysis of solutions• Created product roadmaps and led a team of development and professional services resources to execute against the tasks and timelines around the people, processes, and technology on time• Key member of ServiceSource’s Audit & Risk team ensuring that all security and global compliance regulations for product offerings defined and achieved• Key contributor partnering with Marketing, Sales, Finance and Legal teams to build-out marketing and sales collateral on positioning and go-to-market strategy, develop pricing structure and payment schedules, and creating standard customer SOWs• Leads pre-sales meetings as sales engineer to negotiations with prospective customers. At departure closed 2 new deals• Technology stack includes Salesforce, Amazon Web Services, Azure, AI and machine learning
  • Axiom
    Director, Global Technology Development And Implementation
    Axiom Mar 2017 - May 2018
    New York, Ny, Us
    Axiom, a recognized leader in the business of law, is the world’s largest provider of tech-enabled legal, contracts, and compliance solutions for large enterprises. Axiom’s unique solutions combine legal and business experience with operational and technology capabilities. Axiom works closely with leading law departments to improve their risk profiles, lower cost, and create more value for their corporations.The firm comprises 1,200 lawyers, process engineers and technologists who serve over half of the Fortune/FTSE 100 across 13 offices and 5 centres of excellence globally.• Responsible for the design and development of IRIS, an Axiom legal and banking contract services suite of applications aimed at the creation and management of commercial contracts faster and more efficiently, with reduced risk [regulatory, legal, and operating risk]• Built on the Salesforce platform with many data entry points and integrations across multiple client systems for Axiom’s largest client, Credit Suisse• Secured approval for IRIS, meeting the client’s business, technology infrastructure, risk and audit requirements in a highly-regulated industry, thus recognizing revenue from the technology statement of work (total contract value = $73M)• Managed the program’s budget by evaluating the ROI of product features and enhancements and a team of professional services and development resources to ensure zero budget overruns• Platform developed in order to scale for other customers• Key contributor in developing a new product offering, enabling Axiom’s legal managed services teams to build legal playbooks for client review and approval efficiently• Wholly owned Axiom’s technology program for Credit Suisse while concurrently performing the responsibilities outlined below
  • Axiom
    Senior Manager, Global Technology Development And Implementation
    Axiom Sep 2014 - Mar 2017
    New York, Ny, Us
    • Leveraged product feature/functionality knowledge to manage global functional teams (managed services & professional services) to gather and scope requirements• Responsible for team to develop architectural artifacts and capture documentation during the analysis, design, and development phases, ensuring that they are unambiguously understood by the development team and approved by client stakeholders• Leveraged technology implementation best practices to deliver 2-3 releases each quarter to global users, including a data model that transformed raw data into a relational database, document generation capabilities, purpose-built workflows for multiple personas and multiple integrations with client systems layered on CipherCloud’s encryption and tokenization cloud security technology• Led the Quality Assurance team to capture defects and drive resolution to completion, on schedule• Managed training design, documentation, and delivery of client user trainings globally• Solutioned global release rollout strategy and delivery to 70+ global users while reporting product implementation milestones, issues, and risks to Company and client executives in an extremely complex client technology ecosystem
  • Servicesource
    Principal Consultant & Solution Architect, Global Professional Services
    Servicesource Apr 2010 - Sep 2014
    • Managed multiple, simultaneous global deployments of SaaS solution suite of applications purpose-built to meet the business needs of global clients with $6 billion in industry services revenue under management, including Renew OnDemand (a proprietary cloud solution), Microsoft Dynamics CRM, extract/transformation/load tools, CPQ and bookings, analytics and reporting, Channel Partner and Client portals• Led the Professional Services team by transitioning over 10 global clients (including Red Hat, Blue Coat, Siemens, Riverbed) with over 300+ global users to next generation CRM in a 6-month period that contributed to a successfully IPO in March 2011• Reduced implementation time by creating and implementing a repeatable playbook• Managed entire project lifecycle, including gathering and scoping business requirements for a suite of SaaS applications, created functional specifications, data migration design and data load logic, created test scripts, completed data validation and QA, created and delivered training, roll out, post go-live support, issue management, and resolution• Extensive experience with enterprise applications (Salesforce, Oracle Service Contracts, etc.) integration• Owned several products including cloud-based portals and a data loader; commercialized product features and enhancements• Managed product releases through the entire organization across all client teams• Received ServiceSource's Global Above and Beyond Award for Leadership
  • Servicesource
    Team Lead, Hitatchi Data Services
    Servicesource Apr 2008 - Apr 2010
    • Led Managed Services team to meet sales targets quarter-over-quarter and grow services revenue for Blue Chip technology companies• Created sales targets, MBOs and incentive programs to drive Managed Services team’s performance; while proactively identifying operational and account issues and implementing solutions to improve business optimization• Responsible for transitioning the team to a new Microsoft Dynamics CRM, cloud based Channel Partner portal and executive analytics application and for developing process optimization team configuration and workflow management to drive team efficiency• SAP Business Objects ace that created client quarterly business review & account performance reports
  • Servicesource
    Senior Sales Representative, Blue Coat
    Servicesource May 2006 - Apr 2008
    • Successfully managed individual sales territory to achieve sales targets quarter-over-quarter• Ensured 100% VSOE compliance by creating accurate renewal sales quotations• Developed data management best practice processes that ensured data input accuracy• Trained and mentored new sales representatives• Proven track record of delivering results to receive progressive promotions
  • James Logan High School
    Speech And Debate Instructor
    James Logan High School Jun 2002 - Sep 2004
    Taught High School students Speech & Debate at various James Logan Speech & Debate Team Summer Camps.
  • University Of California, Santa Cruz
    Teaching Assistant
    University Of California, Santa Cruz Jan 2004 - Mar 2004
    Santa Cruz, Ca, Us
    Teaching Assistant for Introduction to Marketing.
  • University Of California, Santa Cruz
    Teaching Assistant
    University Of California, Santa Cruz Sep 2003 - Dec 2003
    Santa Cruz, Ca, Us
    Teaching Assistant for Introduction to Microeconomics.
  • University Of California, Santa Cruz
    Fellowship
    University Of California, Santa Cruz Jan 2003 - Mar 2003
    Santa Cruz, Ca, Us
    Fellowship to teach UCSC Stevenson College's Academic Literacy Core Program: Self & Society.

Paul Baldo Skills

Business Objects Crm Process Optimization Customer Satisfaction Salesforce.com Saas Enterprise Software Cloud Computing Professional Services Sales Process Solution Selling Data Management Strategy Management E Commerce Sales Project Management Business Intelligence Leadership Account Management Customer Relationship Management Business Development Software As A Service Business Process Improvement

Paul Baldo Education Details

  • University Of California, Santa Cruz
    University Of California, Santa Cruz
    Business Administration Economics & Politics
  • University Of California, Santa Cruz
    University Of California, Santa Cruz
    Legal Studies

Frequently Asked Questions about Paul Baldo

What company does Paul Baldo work for?

Paul Baldo works for Knowable

What is Paul Baldo's role at the current company?

Paul Baldo's current role is Building Customers for Life.

What is Paul Baldo's email address?

Paul Baldo's email address is pa****@****ail.com

What is Paul Baldo's direct phone number?

Paul Baldo's direct phone number is +151025*****

What schools did Paul Baldo attend?

Paul Baldo attended University Of California, Santa Cruz, University Of California, Santa Cruz.

What skills is Paul Baldo known for?

Paul Baldo has skills like Business Objects, Crm, Process Optimization, Customer Satisfaction, Salesforce.com, Saas, Enterprise Software, Cloud Computing, Professional Services, Sales Process, Solution Selling, Data Management.

Who are Paul Baldo's colleagues?

Paul Baldo's colleagues are Jakub Sułkowski, Michael Graham, Aleksandra Ludwikowska, Jakub Jakubek, Aleksandra Jagusz, Klaudia Karnas, Toni Whitcomb.

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