Paul Henrick Bansil Email & Phone Number

Central Luzon, Philippines

Australia

Philippines

• Performing monthly server patching for several domains viaIBM BigFix software• Responsible for patch management administration and security vulnerability assessment of more than 20k+ servers (Windows/Linux) and Workstations across the organization.• Vulnerability Analysis and presentation of data with a formulation of recommendations• Identifying and maintaining current knowledge of available patches• Evaluating and deciding what patches are appropriate for particular systems, ensuring that patches are installed properly, testing systems after installation, and documenting all associated procedures• Test new releases of products to ensure compatibility and minimize user impact. Develop, document, and automate technical processes and procedures as needed.• Working with the Information Security organization in reporting, resolving, communicating, and governing technology vulnerabilities• Develop final report with findings and recommendations for management review• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems• Participate in creating, administering, and continuously updating procedures for the resolution of all related issues

Makati, National Capital Region, Philippines

• Handles Azure AD and On-Prem AD (Creating User accounts, Security, and Distro Group)• Managing Azure SharePoint, and Teams (access/permissions/Policy)• Handles escalated tickets for O365 E3 application concerns• Manages to create and provision Windows VM in Azure• Handles Veeam Backup and Replication Servers andJobs• Works closely with the DBA's and Dev team to assist on system changes, version releases, and set up dev or test environments as needed.• Managing inbound/outbound emails thru 3rd party email security (TrendMicro)• Managing and handling VMware ESXi hosts and VMs• Handles VM-related supports and VM provisioning• Handle Linux Server provisioning and basic supports• Performing monthly server patching for several domains via WSUS and ManageEngine Desktop Central• Configuring monitoring tools in IT Department (Zabbix, PRTG, Cacti, Ping Plotter)• Basic PowerShell scripting• Handles escalated tickets for Active Directory, FileServer, and Exchange concerns• Knowledge about G-Suites• Managing Symantec AV• Group policy design management and implementation• Ensures onsite backup and offsite (DR) replication jobs are successful• Manages and Monitors storage devices such as SAN and NAS• Ensures the highest level of systems and infrastructure availability.• Server health monitoring.

Makati, National Capital Region, Philippines

* Analyzing production network and system issues to suggest corrective action* Utilizing troubleshooting mechanisms and escalation processes* Pioneer in configuring monitoring tools in IT Department (Zabbix, PRTG, Cacti, Pingplotter)* Provision and configuring VM for monitoring* Setup servers email notification* MS 0365 Applications health Monitoring* Create infra checklist to all devices and services* Check and assure both network and system monitoring were up in status and report issue to Engineers or escalate to vendor if needed

Makati, National Capital Region, Philippines

* Office DR Site Built and Maintenance* Assisted the network engineers in removing F5 and replacing of FortiGate 500 D firewall* Office 365 Rollout: Assisted the engineers in migrating users from on premise Exchange 2013 to Office365 including SharePoint, One Drive.* Provision and configure VoIP and Sip account* Managing Email Security* Provide support including creation FortiGate Firewall web filtering policies, ISP switching in F5 and FortiGate PBR.* Provide support, including procedural documentation and relevant reports* Analyzing and evaluate technical problems and provide permanent solution* Create and providing weekly/monthly reports on technical support generated from Manage Engine MSP* Team handling for basic to advance technical support* Work continuously on a task until completion (or referral to third parties, if appropriate)* Test and evaluate new technology* Manage and appoint support or task to Technical Support Officer (TSO).

Makati, National Capital Region, Philippines

* Provide support for system related request such as Active Directory account creation, shared drive mapping, file access rights* Provide support including creation FortiGate Firewall web filtering policies, ISP switching in F5 and FortiGate PBR.* Handles VoiP concerns and troubleshooting* Install and configure computer hardware operating systems and applications* Troubleshoot system and network problems, diagnosing and solving hardware or software faults* Configured Printer server and provide support to users* Support the roll-out of new applications* Set up new users' accounts and profiles and deal with password issues* Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues* Respond within agreed time limits to call-outs* Conduct IT Assets inventory