Paul B. Email and Phone Number

● Computer and server relocations along with Desktop and Helpdesk support● Desktop Relocation Technician

● Develop a foundation of Autonomous Vehicle lifecycle. Gained foundational knowledge of radar technologies like LiDAR, ADAS, video based modelling, allied sensor technology.● Familiar with selfdriving SOP’s and policies and communication skills to translate extracted technical information from data gathered by the AV car● Saved 20 monthly hours of manual reporting by configuring a real-time reporting infrastructure in Visual Basic and standardized metrics across the project reporting,● Performed a deep dive root cause analysis on driving segment telemetry to gain actionable insights and generate error parameters from complex operational issues● Ensured cross-functionality with other offshore teams● Achieved a conversion rate increase of 14% while working with product teams to identify which customer interactions maximized the likelihood of conversions

● Managed, configured and launched customized build servers on network to be used for production database and application software● Stored, Organized and examined raw extracted research data using SQL Server and Excel and developed a reporting tool for index table system● Created and implemented test queries on migrated data to ensure data uniformity, accuracy and cleansing within the allotted solution standardization onto various created databases● Oversaw stakeholder ERP reports for client and internal analysis● Identified bottlenecks to reduce the centers staff time navigating support channels by 6 minutes through data visualization- Goal of project was to sanitize and migrate data from web-based Qualtrics Survey results

- Brought to specialize and develop an ERP system to digitize manufacturing processes - Configured and launched servers on network to be used for application software and its back end databases- Ensured all steps taken had audit trail and compliance for regulatory agencies such as the FDA and SEC- Traveled frequently to Boston, MA to manage client expectations and take part in meetings facilitated on site- Worked in IT at several clients (handled active directory permissions, password reset and hardware management and configuration) as a consultant and subject matter expert for financial data digitization- Ensuring communication of data between various applications and industry standard database schemas- Database development and maintenance, specializing in Microsoft and Oracle- Installed an ERP system and built tools for reporting of data collected from various clients- Administrated real time reports for ERP Systems for both client and internal data analysis- Conceived PowerBI visualization data on charts and dashboards and report creation for context and analysis- Presented revamped and modernized configurations, software setup findings to C-suite level executives- Unified with stake holders to determine what expanded KPI’s are needed based on usage statistics and trends- Configured data communication between SAP and other industry standard database schemas for newly captured clinical healthcare data management- Identified and reported areas of improvement for internal channels data to reduce outdated or superfluous information, which reduced IT work tickets by 19% Interpreted data for project managers to establish budgets and investment protocols

- Supported troubleshooting of Route Accounting Software as well as peripheral devices using Warehouse Management Software and subsequent Data Analytics through extensive technical knowledge of all company products and individual customer distributions - Would manage databases as well as isolate discrepancies and remote into onsite servers to repair issues, all while ensuring security precautions were adhered to in all systems, and updating when specifications were not met - Used situation specific and create on the fly solutions to database issues using SQL, Access and server diagnostic logs - Managed proper usage, maintenance and availability of databases through Backup, Snapshot, Restoration etc. best practices and RDBMS key management - Referred to as the Subject Matter Expert for all possible incoming client contact and handling customer relations at that time - Provided product development insight, in both hardware and software solutions - Tested Beta versions and provided product development insight, in both hardware and software solutions of software prior to public distribution

- Supported all walk in students and faculty with any technical inquiries both first and third party - Developed key technical troubleshooting and problem-solving skills for a variety of issues - Selected to be part of a Mobile Help Desk solution to bring help to any student on campus - Ensured a high standard to logging and maintaining ticket documentation for any potential inquiry - Managed call log as well and documentation for incoming phone calls as well as escalation to proper channels when required

- Worked directly with development teams as well as server management engineers ensuring proper code deployment- Ensured and tested server deployment strategies of SaaS and IaaS applications with other cross functional teams based on predetermined deployment end goals- Utilized industry standard solutions for source control such as Release Management, Team Foundation Server, Electric Cloud- Facilitated and led meetings meetings with software development teams to practice more agile programming best practices to increase code deployment efficiencies while recommending strategies for testing/test cases and quality of software- Became familiar with future trends in enterprise source control and network configuration, management, servicing and security- Volunteered time with separate team to manage internal company Wiki using JIRA and Confluence to maximize knowledgeshare- Collaborated with Software development ops teams as well as server management engineers to ensure proper code deployment across several production customer facing company websites- Became familiar with future tends in enterprise source control and network configuration, management, servicing and security

- Tech with personal bay to work on RO's for Subaru, Volvo, Mini, Toyota, Lexus, Ford Automobiles.- Worked to ASE's tests in Suspension and Steering, Automobile Service Technology, Non-structural Analysis and Damage Repair, Maintenance and Light Repair

- Supported troubleshooting of Mophie devices through extensive technical knowledge of all company products - Managed large day-to-day volume of customer submitted cases using the Salesforce online environment - Utilized SAP business solutions to manage internal customer RMA’s and cross reference with sales orders - Engaged numerous customer inquiries utilizing a Livechat client - Provided product development insight, in both hardware and software solutions - Personally adapted a solution for QR codes in all future end user device manuals

- Supported major transition of users to new Electronic Medical Records/Healthcare system by Epic Systems - Self-trained in numerous aspects of the Epic Software such as: Inpatient/OpTime/Health Information Management/Ambulatory/Cadance and Prelude within 1 Month, all conforming to the new ICD-10 global standard - Sole support of entire Cardio-Vascular-Center, Moderate Care Unit-5 Nurses and Doctors for eight weeks - Developed key problem-solving skills for technical and workflow issues to improve efficiency for nurse and doctor issues that directly affected patient care among all other issues that saved lives at the U of M Healthcare System - Was also one of ten out of 200+ selected to learn Aspect VOIP phone system and provide support in additional Go-Live - Selected in team of ten for training in Aspect VOIP phone system and provide additional Go-Live support

Was a National Student Partner for Microsoft to familiarize university students and staff with Microsoft solutions for enterprise, personal and student research

- Brought in as Oil Change Technician- Upon hearing of my degree field, was set to be mentor/follow another Technician for My Ford Touch Systems- Grew to gain intimate knowledge of My Ford Touch and many other electrical system parameters/modules of Ford vehicles- Had personal Bay/Service Area in which I performed: My Ford Touch diagnostics/repair, Performed electrical system recalls for all vehicles sold and brought in for service by the dealership, did module/ECU repair programming/diagnostics and repair for all customer cars- Was able to reconfigure many aspects of an electrical system to attend to customer complaints and/or to improve customer experience with My Ford Touch/ECU and every sub-module in all Fords available for sale

- Brought in to work primarily on receiving and sales prep of plants- Within 2 weeks was handed the keys to close the Warehouse and Sales floor and all other closing duties and accepting therein all closing duties- Promoted to become Head of Warehouse Operations which held the responsibilities of: ensuring proper receiving and maintenance of all merchandise entering the nursery, placing all plants on the sales floor in designated sections which required intimate knowledge of each plant and its requirements, in house handcrafting of all furniture and outdoor garden/leisure accessories, training at least 5 new employees on all required duties, offering customer support in sales area and facilitating sales of advised merchandise.