Paul Condon Email & Phone Number

Australia

Lead Document Controller as part of Genus Major Projects team.

Provide guidance and support, specialist advice, training and best practice resources to help view, develop and manage the agency's metadata requirements as per the Data Quality Framework.Review developed metadata for quality and consistency as per Metadata Standards AS4590.Manage the agency’s metadata technology solution, including functionality, access management, and tool integration support.Development of business metadata for high priority and cross-domain projects such as COVID-19 International Immunisation passport requirements and Australian Immunisation Register (AIR) data requirements.

Brisbane, Queensland, Australia

Manage, review and reconcile contractors financial submissions for payment after construction and delivering the NBN construction program. Ensured schedule of rates (SoR’s) and financial expenditure is controlled and expenses are journaled appropriately. Financially reconcile and complete the payment of completed works performed by the contractor. Also ensuring costs and auditing of work performed within the network is done to a high standard and meet construction and financial standards.

Brisbane, Queensland, Australia

Provided contract interpretation, advice and analysis to internal and multiple external stakeholders across Telstra's NBN project team in one of Australia’s Largest infrastructure project. Work closely with stakeholders both internally and external construction teams to ensure all contract issues and key contractual obligations and agreements are met. This resulted in the completion of the successful rollout of NBN across Australia.Role included:• Oversee the administration of all contract deliverables• Executed the creation and submission of complex commercial notices, meeting minutes, complex reports and presentations to key stakeholders.• Facilitation of continuous improvement in commercial contracting and project delivery• Report and delivery of high-quality commercial outcomes

Brisbane, Queensland, Australia

Worked within a Workforce management Project Team, developed an E2E (SAP) Integral project structure with the Project Management Office to manage project costs (Capex / Propex and Opex).Implemented, developed and managed Risk and Issues registers for key project reporting requirements. Developed partnerships within the business, including senior leadership teams and external contractors to meet required project timeframes, benefits and costs. Developed clear and concise project processes, work instructions, user guides and quick reference guides. Mentor and develop staff on Telstra process requirements for the project. Developed and managed project SharePoint (EDMS Enterprise Document Management System) and Document control process for all Project Documentation and was accountable for the management and ownership of the Web-site for the project.

Brisbane, Queensland, Australia

HR Generalist position, working within a strategic workforce planning project team as Process Specialist. Engineered, implemented and evaluated appropriate workplace guidelines, work instructions, processes and job aids for new labour optimisation tool. Proactively investigated with stakeholders to identify opportunities in either reducing costs to the business or improve branding through quality processes that can be used to affect improved business performance and compliance. Established a stakeholder engagement process to ensure any issues or new procedures were developed in a timely manner to avoid any reactive development of process requirements.

Brisbane, Queensland, Australia

Using established skills this role allowed me to analyse, develop, deliver and communicate improvement initiatives that support the achievement of strategic and operational goals. Implement approved detailed processes, procedures and work instructions, initiatives and programs of work within agreed timeframes and budget supporting approximately 5000 field staff.Strong Field Workforce knowledge - worked as a process SME on many field processes such as NBN activation, Recoverable Damages, Asset relocation and the Customer Access Network.Developed SharePoint and document control processes for all documentation. Managed the Field Services Intranet web site. This web site was continually awarded web site of the month. As part of this role I designed and developed multiple Intranet web-forms to use as operational tools such as Peak Load Expressions of Interest, Business Hours Emergency Works requests, HFC civil work request, and Feedback forms to name a few.

Brisbane, Queensland, Australia

I provided operational reporting that facilitates effective decision making, managing a team of approximately 12 Reporting specialists. Implemented the automation of operational tools and reporting. Implementing the first Service Delivery Dashboard that is still in existence today. This dashboard provided users access to a snapshot of the top 10 CEO requirements, such as construction appointments and commitments performance and customer centric measures.Identified and managed risks for the team and ensure team contingency planning took place.I motivated and led the team to achieve goals and improve performance by creating a team culture that allows people to grow, and at the same time personally develop.

Brisbane, Queensland, Australia

Ensured Reporting and analysis within Telstra’s Infrastructure services program of work was maintained. Established business critical reporting, analysis and business improvement recommendations to enhance stakeholder and customer expectations along with meeting stringent Telecommunication Service Level agreements. Provided the project management team with building systems and implementing system work instructions and documents.

Brisbane, Queensland, Australia

Provided risk assessment, analytical drill down, implemented and managed appropriate control measures within restricted time frames. I managed issues such as escalations, Fastracks, media threats and construction of Telstra networks. Managing a dynamic customer focused portfolio, case managing all aspects of Customer Delayed Held orders. My responsibility was to be process compliant and to be able to provide clear and concise resolutions in a timely manner. I developed a strong understanding of what was required and expected by our Stakeholders and Suppliers as part of Telstra’s Universal Service Obligations (USO’S).In my experience, I have demonstrated my ability to involve others in the development, implementation and evaluation of solutions to problems. Working in these capacities I have also demonstrated my thorough knowledge of the principles and practices of effective problem solving and negotiation

Brisbane, Queensland, Australia

Responsible for case managing a portfolio of customers impacted by network delays. Single point of contact for customers into Telstra, building strong and positive customer relationships. Offering innovative solutions and giving a high priority to customers ensuring they received excellent customer service. I developed excellent partnerships with stakeholders, suppliers and team members, and confidently used these partnerships to achieve the desired outcomes for the centre and the customer. Becoming proficient in Telstra USO (Universal Service obligations) and other regulatory obligations to effectively reach these goals

Queensland, Australia

Coached, mentored and developed a Team of 10-14 multi skilled Sales Professionals / Sales Consultants. Provided feedback, ensured high level of customer service, and met team targets for Call Performance, Sales, and Credit Management. I assisted the team to resolve complex enquiries or complaints. Communicated business objectives, manage change, and implement policy and products within the team. Identified and implemented improvements therefore increasing sales revenues for the business. As a result the team achieved top sales team during my tenure as manager.

Queensland, Australia

Provide customer solutions for residential and business products and services, process applications, arrange billing, including Single Bill issues and packages. In this role I was in the top 5% Sales Professional targets and results nationally. Liaise with technical and lines staff regarding installations, satisfy customer requirements and enquiries. Utilize systems effectively and in accordance with National Standard procedures to provide customer requirements, record customer details, and to ensure customer needs and quality standards are met. Resolve customer issues and complaints through the use of effective communication skills to resolve conflict and identify the underlying cause of problems, determine and agree on an appropriate plan of action for implementation and review.

Associate Diploma Of Business, Business Administration And Management, General, Associate Diploma Of Business

Associate Diploma of Business - Business Management and Administration Including Hotel Management and Law

High School