Paul Cullen Email & Phone Number

Albury, Australia

As the ATO began to define its digital strategy and reposition itself as a partner to its clients, I was appointed to lead a turnaround of a stalled project leveraging Agile methodology to transform inbound paper processing operations, progressing to managing the BAU payments platform. I developed both short and long-term strategic plans for the ATO’s paper processing service, revenue and payment systems, including an outsourcing/procurement process for Tier 1 vendors. With 4 direct and up to >140 indirect reports, I implemented a technology solution to significantly improve the processing of paper payments.• Significantly increased processing speed and decreased average handling time by deploying a technology solution, boosting delivery capacity through the use of Agile methodology;• Brought the ATO’s Reserve Bank of Australia’s critical payment system back online following an outage, maintaining a highly important payments infrastructure enabling the Australian government;• Empowered staff by enlisting their help to define service delivery plans, driving performance by aligning service goals with individual goals that delivered on client experience outcomes.

Albury, Australia

Seconded to the Centralised ATO Enterprise Projects Division, I developed and implemented the enterprise projects budget for 2018/2019 in addition to resourcing plans for the period. I also provided continued leadership on an the activity statement financial processing project and commenced discussions about transitioning the enterprise projects business line ATO to Agile ways of working. Leading a geographically dispersed team of 5 direct and 205 indirect reports, I briefed the CIO and Deputy Commissioner and CIO on the progress and status of key projects. • Optimised resource allocation to support a significant increase in delivery demand with no additional budget on the previous year, ensuring quality levels were maintained; • Aligned resource capacity with business requirements, by implementing dynamic workforce management principles that were better able to respond shifting service delivery requirements;

Albury, Australia

Seconded to the Revenue Platforms division, I led delivery of legislative change programs and oversaw all systems and platforms for the payments and revenue division. As executive sponsor of the initiative to introduce Agile methodology to the ATO, I supported development of new technology service delivery architectures and the decommissioning of legacy systemsprocess and practice standards. Leading 20 direct and 400+ indirect reports across multiple states and offices, I also sat on the ATO and Inspector General of Taxation forum to discuss compliance, audit findings and complaints.• Implemented transition to Agile methodology, delivering significant uplifts to productivity and cost efficiencies;• Established cross-capability teams for the first time allowing for a more dynamic response to change, restructuring a team of 400 people following the move to Agile methodology;• Improved accuracy of quarterly releases by ensuring compliance with new legislative requirements.

Albury, Australia

Tasked with setting up and leading a PMO capability within the IT division, I devised the annual technology operational plan as a member of the leadership team, leading project initiatives from the technology plan and higher-level university plans with a technology dependency. Leading a cross-functional team of 22, I developed and implemented an enterprise project delivery methodology leveraging Prince2, PMBOK and governance structures to ensure high standards in project delivery.• Created Australia’s largest university wireless campus, overseeing a major infrastructure project across multiple locations, significantly improving students’ learning experience and access to education resources;• Increased response time and security outcomes by strengthening governance processes and practice;• Improved employee experience by uplifting standards in solution design practice, project delivery and security, driving increases to job satisfaction and productivity.

Albury, Australia

Asia-Pacific referrence group leading and directing an international tertiary education community of practice focused on portfolio, programme and project management.

Albury, Australia

Sydney, Australia

Sydney, Australia

Bachelor Of Business, Marketing And Information Systems

Bachelor Of Information Technology, Information Systems