Paul Cullen

Paul Cullen Email and Phone Number

Executive Leader | Stakeholder Engagement | Portfolio Program + Project Mgt | Strategy | Major Service Infrastructure @ Australian Taxation Office
canberra, act, australia
Paul Cullen's Location
Greater Albury-Wodonga Area, Australia
Paul Cullen's Contact Details

Paul Cullen personal email

n/a
About Paul Cullen

As public and private sectors face an increasing need to deliver integrated services for customers in regional communities, I offer extensive experience managing critical projects that support major service infrastructure used by government, business, communities and customers. As a trusted and reliable expert, I have consistently delivered strategically important outcomes by collaborating with diverse stakeholders, managing divergent priorities to achieve a collective vision of the future.A keen problem solver and proven people leader, managing competing interests by empowering people to take ownership of change, aligning teams with group objectives by providing visibility of future benefits. I don’t take people on journeys, but go on journeys with them, working collaboratively in ambiguous and often high-pressure situations to overcome roadblocks to delivery. Career highlights include leading the implementingation of Agile methodology into the largest technology business group within the Australian Tax Office, to driving significant uplifts in productivity, output and staff engagement. At Charles Sturt University, establishing a PMO that produced Australia’s largest wireless university campus across multiple regional locations, uplifting student learning experience and connectivity.Genuinely interested in people and driven to connect in a meaningful way, I bring an authentic, collaborative leadership style intent on seeing people thrive. Recognised for being able to take control of a situation and not afraid of adversity, I am committed to driving the solutions that improve the experience outcomes of clients and communities.Should you wish to get in contact, please do so through LinkedIn or send me an email.

Paul Cullen's Current Company Details
Australian Taxation Office

Australian Taxation Office

View
Executive Leader | Stakeholder Engagement | Portfolio Program + Project Mgt | Strategy | Major Service Infrastructure
canberra, act, australia
Website:
ato.gov.au
Employees:
7484
Paul Cullen Work Experience Details
  • Australian Taxation Office
    Director Revenue Platforms
    Australian Taxation Office Jun 2012 - Present
    Albury, Australia
    As the ATO began to define its digital strategy and reposition itself as a partner to its clients, I was appointed to lead a turnaround of a stalled project leveraging Agile methodology to transform inbound paper processing operations, progressing to managing the BAU payments platform. I developed both short and long-term strategic plans for the ATO’s paper processing service, revenue and payment systems, including an outsourcing/procurement process for Tier 1 vendors. With 4 direct and up to >140 indirect reports, I implemented a technology solution to significantly improve the processing of paper payments.• Significantly increased processing speed and decreased average handling time by deploying a technology solution, boosting delivery capacity through the use of Agile methodology;• Brought the ATO’s Reserve Bank of Australia’s critical payment system back online following an outage, maintaining a highly important payments infrastructure enabling the Australian government;• Empowered staff by enlisting their help to define service delivery plans, driving performance by aligning service goals with individual goals that delivered on client experience outcomes.
  • Australian Taxation Office
    Acting Assistant Commissioner - Enterprise Projects (Secondment)
    Australian Taxation Office Jun 2018 - Aug 2018
    Albury, Australia
    Seconded to the Centralised ATO Enterprise Projects Division, I developed and implemented the enterprise projects budget for 2018/2019 in addition to resourcing plans for the period. I also provided continued leadership on an the activity statement financial processing project and commenced discussions about transitioning the enterprise projects business line ATO to Agile ways of working. Leading a geographically dispersed team of 5 direct and 205 indirect reports, I briefed the CIO and Deputy Commissioner and CIO on the progress and status of key projects. • Optimised resource allocation to support a significant increase in delivery demand with no additional budget on the previous year, ensuring quality levels were maintained; • Aligned resource capacity with business requirements, by implementing dynamic workforce management principles that were better able to respond shifting service delivery requirements;
  • Australian Taxation Office
    Acting Assistant Commissioner - Revenue Platform Services (Secondment)
    Australian Taxation Office Aug 2017 - Oct 2017
    Albury, Australia
    Seconded to the Revenue Platforms division, I led delivery of legislative change programs and oversaw all systems and platforms for the payments and revenue division. As executive sponsor of the initiative to introduce Agile methodology to the ATO, I supported development of new technology service delivery architectures and the decommissioning of legacy systemsprocess and practice standards. Leading 20 direct and 400+ indirect reports across multiple states and offices, I also sat on the ATO and Inspector General of Taxation forum to discuss compliance, audit findings and complaints.• Implemented transition to Agile methodology, delivering significant uplifts to productivity and cost efficiencies;• Established cross-capability teams for the first time allowing for a more dynamic response to change, restructuring a team of 400 people following the move to Agile methodology;• Improved accuracy of quarterly releases by ensuring compliance with new legislative requirements.
  • Charles Sturt University
    Senior Manager, Enterprise Solution Services
    Charles Sturt University Sep 2008 - Jun 2012
    Albury, Australia
    Tasked with setting up and leading a PMO capability within the IT division, I devised the annual technology operational plan as a member of the leadership team, leading project initiatives from the technology plan and higher-level university plans with a technology dependency. Leading a cross-functional team of 22, I developed and implemented an enterprise project delivery methodology leveraging Prince2, PMBOK and governance structures to ensure high standards in project delivery.• Created Australia’s largest university wireless campus, overseeing a major infrastructure project across multiple locations, significantly improving students’ learning experience and access to education resources;• Increased response time and security outcomes by strengthening governance processes and practice;• Improved employee experience by uplifting standards in solution design practice, project delivery and security, driving increases to job satisfaction and productivity.
  • Caudit P3M Reference Group
    Chair
    Caudit P3M Reference Group 2010 - 2012
    Albury, Australia
    Asia-Pacific referrence group leading and directing an international tertiary education community of practice focused on portfolio, programme and project management.
  • Macquarie Textiles Group
    National It Manager
    Macquarie Textiles Group 2003 - 2008
    Albury, Australia
  • Hp Enterprise Services
    Solution Consultant
    Hp Enterprise Services 2002 - 2003
  • Hewlett-Packard
    Integration Engineer
    Hewlett-Packard 2001 - 2002
  • Hewlett Packard Enterprise
    Senior Support Engineer
    Hewlett Packard Enterprise 2000 - 2001
    Sydney, Australia
  • Iocom Limited
    Information Technology Consultant
    Iocom Limited 1999 - 2000
    Sydney, Australia
  • St.George Bank
    Technical Analyst
    St.George Bank 1998 - 1999

Paul Cullen Skills

Staff Development Information Management Governance Stakeholder Management Strategic Planning Itil Certified P3o Certified Practitioner Professional Mentoring Project Management Program Management Portfolio Management Risk Management Strategic Leadership Budget Management Service Management Service Delivery Technical Solution Design Business Analysis Itil Change Management Systems Analysis Project Portfolio Management Leadership It Strategy Project Delivery Business Process Improvement

Paul Cullen Education Details

Frequently Asked Questions about Paul Cullen

What company does Paul Cullen work for?

Paul Cullen works for Australian Taxation Office

What is Paul Cullen's role at the current company?

Paul Cullen's current role is Executive Leader | Stakeholder Engagement | Portfolio Program + Project Mgt | Strategy | Major Service Infrastructure.

What is Paul Cullen's email address?

Paul Cullen's email address is pa****@****.gov.au

What schools did Paul Cullen attend?

Paul Cullen attended Charles Sturt University, Charles Sturt University.

What skills is Paul Cullen known for?

Paul Cullen has skills like Staff Development, Information Management, Governance, Stakeholder Management, Strategic Planning, Itil Certified, P3o Certified Practitioner, Professional Mentoring, Project Management, Program Management, Portfolio Management, Risk Management.

Who are Paul Cullen's colleagues?

Paul Cullen's colleagues are Lina Palaskonis, Philip Stevens, Dr Peter Hill Fti, Greg Pressey, Emily Hutchinson, Liz Brokman, Jim Zarakis.

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