Paul Cullen Email and Phone Number
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Paul Cullen personal email
As public and private sectors face an increasing need to deliver integrated services for customers in regional communities, I offer extensive experience managing critical projects that support major service infrastructure used by government, business, communities and customers. As a trusted and reliable expert, I have consistently delivered strategically important outcomes by collaborating with diverse stakeholders, managing divergent priorities to achieve a collective vision of the future.A keen problem solver and proven people leader, managing competing interests by empowering people to take ownership of change, aligning teams with group objectives by providing visibility of future benefits. I don’t take people on journeys, but go on journeys with them, working collaboratively in ambiguous and often high-pressure situations to overcome roadblocks to delivery. Career highlights include leading the implementingation of Agile methodology into the largest technology business group within the Australian Tax Office, to driving significant uplifts in productivity, output and staff engagement. At Charles Sturt University, establishing a PMO that produced Australia’s largest wireless university campus across multiple regional locations, uplifting student learning experience and connectivity.Genuinely interested in people and driven to connect in a meaningful way, I bring an authentic, collaborative leadership style intent on seeing people thrive. Recognised for being able to take control of a situation and not afraid of adversity, I am committed to driving the solutions that improve the experience outcomes of clients and communities.Should you wish to get in contact, please do so through LinkedIn or send me an email.
Australian Taxation Office
View- Website:
- ato.gov.au
- Employees:
- 7484
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Director Revenue PlatformsAustralian Taxation Office Jun 2012 - PresentAlbury, AustraliaAs the ATO began to define its digital strategy and reposition itself as a partner to its clients, I was appointed to lead a turnaround of a stalled project leveraging Agile methodology to transform inbound paper processing operations, progressing to managing the BAU payments platform. I developed both short and long-term strategic plans for the ATO’s paper processing service, revenue and payment systems, including an outsourcing/procurement process for Tier 1 vendors. With 4 direct and up to >140 indirect reports, I implemented a technology solution to significantly improve the processing of paper payments.• Significantly increased processing speed and decreased average handling time by deploying a technology solution, boosting delivery capacity through the use of Agile methodology;• Brought the ATO’s Reserve Bank of Australia’s critical payment system back online following an outage, maintaining a highly important payments infrastructure enabling the Australian government;• Empowered staff by enlisting their help to define service delivery plans, driving performance by aligning service goals with individual goals that delivered on client experience outcomes. -
Acting Assistant Commissioner - Enterprise Projects (Secondment)Australian Taxation Office Jun 2018 - Aug 2018Albury, AustraliaSeconded to the Centralised ATO Enterprise Projects Division, I developed and implemented the enterprise projects budget for 2018/2019 in addition to resourcing plans for the period. I also provided continued leadership on an the activity statement financial processing project and commenced discussions about transitioning the enterprise projects business line ATO to Agile ways of working. Leading a geographically dispersed team of 5 direct and 205 indirect reports, I briefed the CIO and Deputy Commissioner and CIO on the progress and status of key projects. • Optimised resource allocation to support a significant increase in delivery demand with no additional budget on the previous year, ensuring quality levels were maintained; • Aligned resource capacity with business requirements, by implementing dynamic workforce management principles that were better able to respond shifting service delivery requirements; -
Acting Assistant Commissioner - Revenue Platform Services (Secondment)Australian Taxation Office Aug 2017 - Oct 2017Albury, AustraliaSeconded to the Revenue Platforms division, I led delivery of legislative change programs and oversaw all systems and platforms for the payments and revenue division. As executive sponsor of the initiative to introduce Agile methodology to the ATO, I supported development of new technology service delivery architectures and the decommissioning of legacy systemsprocess and practice standards. Leading 20 direct and 400+ indirect reports across multiple states and offices, I also sat on the ATO and Inspector General of Taxation forum to discuss compliance, audit findings and complaints.• Implemented transition to Agile methodology, delivering significant uplifts to productivity and cost efficiencies;• Established cross-capability teams for the first time allowing for a more dynamic response to change, restructuring a team of 400 people following the move to Agile methodology;• Improved accuracy of quarterly releases by ensuring compliance with new legislative requirements. -
Senior Manager, Enterprise Solution ServicesCharles Sturt University Sep 2008 - Jun 2012Albury, AustraliaTasked with setting up and leading a PMO capability within the IT division, I devised the annual technology operational plan as a member of the leadership team, leading project initiatives from the technology plan and higher-level university plans with a technology dependency. Leading a cross-functional team of 22, I developed and implemented an enterprise project delivery methodology leveraging Prince2, PMBOK and governance structures to ensure high standards in project delivery.• Created Australia’s largest university wireless campus, overseeing a major infrastructure project across multiple locations, significantly improving students’ learning experience and access to education resources;• Increased response time and security outcomes by strengthening governance processes and practice;• Improved employee experience by uplifting standards in solution design practice, project delivery and security, driving increases to job satisfaction and productivity. -
ChairCaudit P3M Reference Group 2010 - 2012Albury, AustraliaAsia-Pacific referrence group leading and directing an international tertiary education community of practice focused on portfolio, programme and project management. -
National It ManagerMacquarie Textiles Group 2003 - 2008Albury, Australia
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Solution ConsultantHp Enterprise Services 2002 - 2003 -
Integration EngineerHewlett-Packard 2001 - 2002 -
Senior Support EngineerHewlett Packard Enterprise 2000 - 2001Sydney, Australia -
Information Technology ConsultantIocom Limited 1999 - 2000Sydney, Australia -
Technical AnalystSt.George Bank 1998 - 1999
Paul Cullen Skills
Paul Cullen Education Details
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Marketing And Information Systems -
Information Systems
Frequently Asked Questions about Paul Cullen
What company does Paul Cullen work for?
Paul Cullen works for Australian Taxation Office
What is Paul Cullen's role at the current company?
Paul Cullen's current role is Executive Leader | Stakeholder Engagement | Portfolio Program + Project Mgt | Strategy | Major Service Infrastructure.
What is Paul Cullen's email address?
Paul Cullen's email address is pa****@****.gov.au
What schools did Paul Cullen attend?
Paul Cullen attended Charles Sturt University, Charles Sturt University.
What skills is Paul Cullen known for?
Paul Cullen has skills like Staff Development, Information Management, Governance, Stakeholder Management, Strategic Planning, Itil Certified, P3o Certified Practitioner, Professional Mentoring, Project Management, Program Management, Portfolio Management, Risk Management.
Who are Paul Cullen's colleagues?
Paul Cullen's colleagues are Lina Palaskonis, Philip Stevens, Dr Peter Hill Fti, Greg Pressey, Emily Hutchinson, Liz Brokman, Jim Zarakis.
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