Global Operations, including Data Center Management, 24x7 Customer Support, and SLA ManagementGlobal Engineering, including Systems, Networking, Security, Infrastructure, and StorageGlobal R&D, including Ideation, Research and Exploration, and Design and DevelopmentGlobal Warehouse Management, including Picking, Kitting, Receiving, and TransferringGlobal Project Management, including Strategic Programs, Projects, and Roadmaps

Accountable for all day-to-day global operations and delivery for the companyLead Supply Chain management, procurement, inventory, process management, SLA managementManage all company revenue assuranceWork closely with Sales teams to manage and process deploymentsOwn Customer Account Support and Satisfaction for rapidly growing client baseAccountable for all functions of Product and Project Management

Accountable for a globally dispersed staff of 70+ associates in the $250M Digital Channels division for the following functional areas: Audit & Compliance, Project Management Office, Global Vendor & Sourcing Management, Process & Quality, Reporting & Analytics, Portfolio Management, and Internal IT.Collaborated with customers on defining quality standards and metrics increasing trust and Net Promoter Scores (NPSs); this included contract negotiations for Service Level Agreements (SLAs)Defined, change managed, and executed the Division’s Enterprise Agile framework and standards reducing costs in excess of $2.5M providing end-to-end product delivery with predictability, transparency, and traceabilityLaunched the first ever division-wide project portfolio management (PPM) system providing cradle to grave portfolio transparency on a portfolio comprised of 1000+ projects, accounting for 1.1M hours, and leading to a 14% increase in billable hours.Delivered the Division’s central communications portal complete with a 360º view of our 1500+ clientsLed a quality program that assisted in the Division hitting its overall quality goal 16 months runningCompleted successfully all internal and external audits for the Division including PCI, SOC 1&2, and FFIEC—a first for the DivisionAssumed accountability of the divisional Internal IT group ensuring standards compliance with more than 2400 lower environment and production systems

Arbitrated client programs missing expectations restoring confidence and delivering successLeveraged by sales teams on client site visits to win deals both nationally and internationallyEngaged by partners to speak at client-facing and sales conferencesEstablished the IT Engagement Model, the governance framework detailing how the centralized IT organization conducts business, driving a 50% increase in project throughput, a 30% improvement in project ROI, and a 20% higher profit margin per dealNegotiated two enterprise licensing agreements (Software AG & Informatica) decreasing maintenance and support in excess of 45% and establishing a cornerstone to Fiserv’s integration & data architectureCreated then leveraged the Enterprise Services Framework to produce Fiserv’s first end-to-end integrated solution for American Savings Bank in a deal in excess of $50MSpearheaded the enterprise Master Data Management processes and data architecture aligned with the business to define and utilize data domains such as: Client, Product, and OrganizationEstablished Fiserv’s Enterprise IT Governance capabilities including Communities of Practice (CoPs), Standards & Architecture Review Board (SARB), and Executive Governance Council (EGC). Chaired the SARB, participated in multiple CoPs, and held a seat on the EGC.Produced the Services Reference Framework inventorying Fiserv’s services enabling executive management to prepare long-term product and services strategiesImplemented the CIO’s first end-to-end Product Delivery Life Cycle including Portfolio & Resource Management, Work Intake and Scheduling, SDLC, and Portfolio Governance complete with extensive reporting on key performance metrics.Instituted the first 3-year integrated IT roadmap showing quarter-by-quarter milestones including key initiatives

An $11M service provider and reseller of ERP & e-commerce solutions with over 250 customers worldwide.Engaged clients both in pre-sales and professional services capacities building trust, up-selling/cross-selling, and sustaining long-lasting partnerships. Decreased non-billable consulting time by an average of 200%. Led pre-sales activities for Wise product line resulting in a 50% increase in 2004 sales revenue. Established the QA process reducing average bug counts by 30%.

Privately-held $3M provider of cost-recovery software for law firms with over 500 customers worldwide.Developed the new web-based subscription systems—DTE® Everywhere & LookUp® leveraging Web Services, SOAP, XML, and the Microsoft .NET Framework resulting in increased revenues of 70% and customer ROIs of 30%+.

Privately-held $11M CPA firm focused on upstate New York clientele.Sold into the client base IT Consulting engagements and ERP systems. Managed the IT Consulting group establishing Bonadio as a channel partner with Sage Software (then Best Software) for the MAS suite of ERP products creating a new revenue stream in excess of $200K.

Conducted iDiscovery services to clients’ C-level teams building their understanding of how the Internet enhances their bottomline. Developed and trained worldwide the iDiscovery services.

Drove digital imaging technologies into various vertical markets including retail and newspaper classifieds through the use of Kodak Picture Network, joint-venture “You’ve Got Pictures”TM, and “red-eye removal” software.

Engaged in the negotiations between PictureVision, Kodak, and AOL for creation of “You’ve Got Pictures”™ global digital imaging servicesPartnered with PictureVision CTO designing the enterprise architecture for the “You’ve Got Pictures”™ ecosystem including all aspects of the wholesale, retail, VPNs, and technology systems

Designed and implemented Boolean Analyzer system, in concert with hardware optimization algorithms, to ensure next generation RISC chipsets were correctly architected.