Responsible for the P&L and overall operations of Zed USA

• Responsible for the PMO office, Quality Assurance and Customer Service teams at Zed USA • Responsible for vendor management - partnerships• Re-defined operations and created processes for Zed USA operations• Coordinated software developments projects using Scrum methodology. Projects included development of mobile applications for US top carriers and creation of Wap portals for distribution of mobile content• Managed projects involving teams over 4+ locations across the globe• Reporting to Country Manager & COO

• Coordinated corporate projects using Six Sigma methodology with the goal of reducing the volume of credits issued on a yearly basis. Reported to the President of Bell Canada SMB market. 25% of total credits avoided since launch• Conducted analysis to determine the root causes behind quality problems and the basis of increased credits • Launched appropriate process and system changes to action the main causes of order quality and billing inaccuracy• Responsible for the identification and execution of process improvements and system changes for the Billing and Collections program of Bell Business Market. A total of $5M capex• Completed business cases, secured funding and successfully deployed projects that brought more than $10M of benefits• Coordinated process and system changes with the goal of promoting billing paper suppression. Launched two releases of the corporate tool: OBM (Online Bill Manager)• Supervised and coordinated cross functional team including: project manager, business analysts, trainers and assessors

• Managed the product life cycle for VAS (Value Added Services) within the SMB market – focusing specifically on Security and Business Continuity products• Coordinated team to launch a security product that required more than $4M capex

• Managed PMO office - Created project management tools and processes to successfully control a project of more than two hundred people located in two different countries• Earned international assignment to the Solution Center of Accenture at Madrid, Spain. Responsible for the end to end configuration and testing of billing processes• Led simultaneous implementation of Rating and Billing modules of Kenan, a billing system from Lucent Technologies• Supervised joint cross functional team with both client and Accenture personnel• Managed development of new customer invoice; conducted meetings and synthesized input from vary stakeholders across Cantv (leading Venezuelan telecommunications services provider)• Conducted training courses for Cantv personnel and Accenture project team members

• Conducted a study of Venezuelan regions to identify synergies in the logistics operations of Polar Corp., the largest consumer product manufacturer in the country (owners of Pepsi-Cola Venezuela)• Redesigned warehouses and shipping operations of Polar Corp.; improved efficiency by 20%

• Designed and documented the main processes and procedures of the enterprise, according to the ISO 9000 standards• Developed processes and tools for the tracking and accounting of new mobile phone sales