Solutions Architect
Current
Feb 2024 - Present
AeroLeads people directory · profile
Paul Berardis Email & Phone Number
Solutions Architect at USAN
at
USAN, Inc.
1 work email found
@carouselindustries.com
1 phone found area 203
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Solutions Architect at USAN
Location
Watertown, Connecticut, United States
Company size
Who is Paul Berardis? Overview
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Quick answer
Paul Berardis is listed as Solutions Architect at USAN at USAN, Inc., a company with 219 employees, based in Watertown, Connecticut, United States. AeroLeads shows a work email signal at carouselindustries.com, phone signal with area code 203, and a matched LinkedIn profile for Paul Berardis.
Paul Berardis previously worked as Solutions Architect at Usan, Inc. and Director - Technical Solutioning at Novelvox. Paul Berardis studied at Waterbury State Technical College.
Company email context
Email format at USAN, Inc.
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{first_initial}{last}@carouselindustries.com
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Profile bio
About Paul Berardis
Versatile technology professional with a proven track record in conceptualizing and implementing sophisticated contact center solutions, establishing and leading operational support teams, and successfully attaining business objectives.Specialized in the integration of healthcare, banking, and various other line-of-business systems with contact center platforms to dramatically improve customer experiences, enable meaningful bot and virtual agent interactions, and facilitate personalized human conversations. I am proficient across the full contact center technology landscape including digital channel integration, AI enablement, chat-bot workflows, CTI, IVR, workforce optimization, and seamless cloud platform integration. My expertise lies in presenting complex technologies in simplified terms and aligning technology to improve customer and agent experiences. I believe in crafting solutions that are operationally and technically feasible, financially sustainable, and geared to meet the diverse needs of all stakeholders.My career trajectory spans entrepreneurial ventures, corporate leadership overseeing contact center technology for 5000 customer care agents, to my current role where I provide sales and design expertise for cutting-edge contact center technologies.Beyond my professional pursuits, I cherish time with my family and indulge in my passion for riding and restoring motorcycles, embracing outdoor adventures throughout the year.
Listed skills include Cloud Computing, Data Center, Call Center, Contact Centers, and 25 others.
Current workplace
Paul Berardis's current company
Company context helps verify the profile and gives searchers a useful next step.
Usan, Inc.
6 roles
Paul Berardis work experience
A career timeline built from the work history available for this profile.
Director - Technical Solutioning
Spearheading the technical solutioning team at NovelVox, specializing in integration of contact center systems with backend line-of-business systems, particularly within the Healthcare and Banking domains.- Healthcare Expertise: Proficient interfacing with Healthcare systems, including Epic, Cerner, and various HL7/FHIR systems.- Banking Proficiency.
Jun 2021 - Feb 2024
Director Contact Center Professional Services
Lead the Contact Center Professional Services teams, contributing to both pre-sales and post-sales support across a vast portfolio of contact center solutions including Cisco, Avaya, Five9, NICE InContact, and peripheral systems.Pre-sales: Provided sales consultation, requirement gathering and evaluations, and product recommendations to support a team of.
Aug 2016 - Jun 2021
Director Of Telecommunications
Orchestrated the architecture, selection, implementation, and oversight of LogistiCare's extensive telecommunications technology and carrier services.Executed the technology platforms supporting 20+ contact centers, 4500+ agents, and coordination of over 65 million annual medical trips. Oversaw the selection and deployment of diverse communication.
Mar 2004 - Jul 2016
Principal
Provado Technologies Inc.
Acquired and grew Provado Technologies, focusing on Unified Communications and Contact Center systems.Established strategic partnerships with industry leaders such as Avaya (Lucent), Rockwell, ShoreTel, and Polycom. Early adopter and proponent of cloud contact center technologies.Developed technical expertise and domain knowledge, supporting clients like.
Oct 1993 - Mar 2004
Systems Technician
Business Telephone Services & Virginia Telephone Services
Implemented, trained, and supported complex digital communication systems, ACDs, and IVRs, for commercial and government clients.Served as a Field Service Engineer covering the Baltimore MD, Washington DC, and Richmond VA metro areas.
Jan 1992 - Oct 1993
Team & coworkers
Colleagues at USAN, Inc.
Other employees you can reach at usan.com. View company contacts for 219 employees →
NF
Neil Filson
Colleague at Usan, Inc.
Gravelbourg, Saskatchewan, Canada, Canada
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RV
Robert Vekasy
Colleague at Usan, Inc.
Roswell, Georgia, United States, United States
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DH
Dakota Harrison
Colleague at Usan, Inc.
Norcross, Georgia, United States, United States
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PP
Peter Pokrant
Colleague at Usan, Inc.
Norcross, Georgia, United States, United States
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TS
Tanner S.
Colleague at Usan, Inc.
Atlanta Metropolitan Area, United States
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CJ
Ccloey Jones
Colleague at Usan, Inc.
West Orange, New Jersey, United States, United States
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JN
Jason Nuyttens
Colleague at Usan, Inc.
Joliet, Illinois, United States, United States
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KW
Kasey Wooldridge
Colleague at Usan, Inc.
Atlanta Metropolitan Area, United States
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JM
Jon Montes
Colleague at Usan, Inc.
Snellville, Georgia, United States, United States
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SC
Sandy Cole
Colleague at Usan, Inc.
Cumming, Georgia, United States, United States
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Neil Filson
Colleague at Usan, Inc.
Gravelbourg, Saskatchewan, Canada, Canada
View →
RV
Robert Vekasy
Colleague at Usan, Inc.
Roswell, Georgia, United States, United States
View →
DH
Dakota Harrison
Colleague at Usan, Inc.
Norcross, Georgia, United States, United States
View →
PP
Peter Pokrant
Colleague at Usan, Inc.
Norcross, Georgia, United States, United States
View →
TS
Tanner S.
Colleague at Usan, Inc.
Atlanta Metropolitan Area, United States
View →
CJ
Ccloey Jones
Colleague at Usan, Inc.
West Orange, New Jersey, United States, United States
View →
JN
Jason Nuyttens
Colleague at Usan, Inc.
Joliet, Illinois, United States, United States
View →
KW
Kasey Wooldridge
Colleague at Usan, Inc.
Atlanta Metropolitan Area, United States
View →
JM
Jon Montes
Colleague at Usan, Inc.
Snellville, Georgia, United States, United States
View →
SC
Sandy Cole
Colleague at Usan, Inc.
Cumming, Georgia, United States, United States
View →
2 education records
Paul Berardis education
Education record
Waterbury State Technical College
Education record
Usaf
FAQ
Frequently asked questions about Paul Berardis
Quick answers generated from the profile data available on this page.
What company does Paul Berardis work for?
Paul Berardis works for USAN, Inc..
What is Paul Berardis's role at USAN, Inc.?
Paul Berardis is listed as Solutions Architect at USAN at USAN, Inc..
What is Paul Berardis's email address?
AeroLeads has found 1 work email signal at @carouselindustries.com for Paul Berardis at USAN, Inc..
What is Paul Berardis's phone number?
AeroLeads has found 1 phone signal(s) with area code 203 for Paul Berardis at USAN, Inc..
Where is Paul Berardis based?
Paul Berardis is based in Watertown, Connecticut, United States while working with USAN, Inc..
What companies has Paul Berardis worked for?
Paul Berardis has worked for Usan, Inc., Novelvox, Nwn Carousel, Logisticare, and Provado Technologies Inc..
Who are Paul Berardis's colleagues at USAN, Inc.?
Paul Berardis's colleagues at USAN, Inc. include Neil Filson, Robert Vekasy, Dakota Harrison, Peter Pokrant, and Tanner S..
How can I contact Paul Berardis?
You can use AeroLeads to view verified contact signals for Paul Berardis at USAN, Inc., including work email, phone, and LinkedIn data when available.
What schools did Paul Berardis attend?
Paul Berardis studied at Waterbury State Technical College.
What skills is Paul Berardis known for?
Paul Berardis is listed with skills including Cloud Computing, Data Center, Call Center, Contact Centers, Unified Communications, Call Centers, Managed Services, and Management.
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