Paul Berardis Email & Phone Number

Connecticut, United States

New Haven County, Connecticut, United States

Spearheading the technical solutioning team at NovelVox, specializing in integration of contact center systems with backend line-of-business systems, particularly within the Healthcare and Banking domains.- Healthcare Expertise: Proficient interfacing with Healthcare systems, including Epic, Cerner, and various HL7/FHIR systems.- Banking Proficiency: Extensive experience integrating with Banking systems such as Jack Henry (Symitar, Silverlake), Fiserv (DNA, Spectrum, Premier), and other industry-specific core platforms.- Contact Center integrations with Cisco, Webex CC, Genesys, Avaya, Amazon Connect, Five9, Zoom, Dialpad, Google CCAI, and AWS technologies.Employing a deep understanding of client challenges and solutions, derived from a rich background in both technology and contact center operations.Proactively building and developing our technology partner relationships to provide customized solutions that align with client requirements.

Exeter, Rhode Island

Lead the Contact Center Professional Services teams, contributing to both pre-sales and post-sales support across a vast portfolio of contact center solutions including Cisco, Avaya, Five9, NICE InContact, and peripheral systems.Pre-sales: Provided sales consultation, requirement gathering and evaluations, and product recommendations to support a team of approximately 50 sales engineers and over 300 inside and field sales personnel. Post-sales: Employed a highly skilled team of consultants versed in operational evaluation and optimization. Implementing best practices, and a methodical approach to automating agent resource allocations, our teams achieved world class efficiencies and near elimination of manual intraday agent “reskilling”. Successfully managed a team of contractors to augment our internal resources, delivering enterprise projects on time and within budget, contributing to client satisfaction and business growth.

Waterbury Ct, Atlanta Ga

Orchestrated the architecture, selection, implementation, and oversight of LogistiCare's extensive telecommunications technology and carrier services.Executed the technology platforms supporting 20+ contact centers, 4500+ agents, and coordination of over 65 million annual medical trips. Oversaw the selection and deployment of diverse communication technologies, seamlessly integrating our data centers and cloud service providers.Successfully negotiated contracts, managed financial aspects, and ensured the optimal performance of telecommunications systems.

Waterbury Ct

Acquired and grew Provado Technologies, focusing on Unified Communications and Contact Center systems.Established strategic partnerships with industry leaders such as Avaya (Lucent), Rockwell, ShoreTel, and Polycom. Early adopter and proponent of cloud contact center technologies.Developed technical expertise and domain knowledge, supporting clients like Thomson Financial, Connecticut Transit, and LogistiCare.

Washington Dc And Richmond Va Metro Areas

Implemented, trained, and supported complex digital communication systems, ACDs, and IVRs, for commercial and government clients.Served as a Field Service Engineer covering the Baltimore MD, Washington DC, and Richmond VA metro areas.

Education record

Education record