Paul Bertorelli Email & Phone Number

White Plains, Ny

• Managed team that helped reduce vehicle emissions in the Hudson Valley region by 33% over a 3 year period.• Developed relationships with employers to help provide support in implementing transportation management programs for their employees to commute to work in the Hudson Valley.• Hosted over 70 on-site transportation day events at corporate locations in to educate commuters on ride sharing and van pooling programs. Promoted services as an affordable and appealing alternative to driving alone.• Provided outreach in support of the NY state funded mission to alleviate traffic congestion and poor air quality.

Rye, Ny

USAlliance Federal Credit Union, Loan & Title Processor Rye, NY ● Partner with underwriting team to ensure member experience is exceptional from the initial contact.● Process auto, boat, RV and motorcycle loans, verifying accuracy of each customer account.● Managed the vehicle total loss claim process, tracking each claim to ensure accuracy of claim, insurance payoff and return of title to the insurance company. ● Developed a system to administer all aspects of vehicle lien release and title requests ensuring efficient and accurate release of titles with a 34% faster turnaround time. ● Contributed to the overall success of the consumer loan department resulting in the funding of over 8 million dollars in auto loans for eight consecutive months in 2014.

White Plains, Ny

• Presented and promoted the Easy Street vanpool program to corporations resulting in over a 25% increase in vanpool member ridership each year.• Administered and reported on program progress for existing fleet of sixty Easy Street vanpools, including driver certification, subsidy management and rider replacement.• Provided high-value sales support for on-site transportation presentations at regional corporate accounts.

White Plains, Ny

• Handled all incoming calls and inquiries regarding transportation alternatives to interested commuters.• Provided administrative support to Regional Managers and follow up on transportation calls.• Partnered with Regional Managers for on-site corporate transportation day presentations of MetroPool services.• Prepared monthly reports for the New York and Connecticut Departments of Transportation.

Rye, Ny

• Responded to inquiries to Product Information Center from consumers and representatives. • Provided information about Avon’s products and marketing programs.• Assured consumer satisfaction, which encompassed all products, campaigns, and promotional programs.• Prepared consumer reports about product experience and liability for Avon’s legal department.• Received peer recognition award as Avon Product Information Representative willing to “go the extra mile".

Stamford, Ct

• Supported a team of 6-8 Applications Development analysts by fulfilling client research requests.• Served as first level liaison between technical analysts and clients. • Maintained database of Gartner research addressing frequently asked questions in order to reduce research time.• Recipient of four Gold Awards for work excellence.

Rye Brook, Ny

• Prevented financial loss due to calling card abuse, while maintaining excellent service to customer base. • Selected, trained and coached staff members on how to use the MCI’s Fraud Management System and how to detect, document and report system problems. Implemented process improvement.

Rye Brook, Ny

• Assigned and measured work of department staff members. Maintained accurate and detailed statistics. Produced weekly and monthly reports for management. Handled client escalations and special projects.• Recognized for exceeding performance standards.

Rye Brook, Ny

• Detected and investigated calling card fraud on the MCI network. Researched, documented, and applied credit when applicable. Communicated with corporate headquarters regarding calling card deactivation.• Trained new department members and assisted in orientation program.

Rye Brook, Ny

• Satisfied all customer inquiries and concerns. Also, educated customers about MCI’s additional services.• Winner of Circle of Excellence award for 3 consecutive months.