Accomplished Systems Administrator, HelpDesk Manager with 20 years of experience managing server infrastructures and help-desk operations across multiple platforms (Linux, Windows, Iseries, IOS, Android). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled troubleshooter, Comfortable managing systems, projects, and teams in a range of IT environments.Responsible for managing over 400 desktop systems worldwide, using remote monitoring and connection tools. My team supports our in house CRM, Lead Tracking application and Retail sales application. System administrator for JD Edwards EnterPriseOne, Business Objects (Crystal Reports), Lotus Notes, and all Hires and Terminations.Responsible for all procurement of technology and contract negotiations for software and services.

UniCenter Senior Technical Consultant/ Principal Support Engineer- Provided level 2 support for large organizations including for large clients such as the US Army, Cingular, Sallie Mae and SunTrust for CA UniCenter Suite / UniCenter Network & Systems Management and Desktop & Server Management. Worked with Network and Database Administrators, managing Windows, AIX, Solaris and Linux environments. Maintained and administered test lab with SQL2000, Ingres and Oracle databases and IIS, Apache web servers

Provided software and hardware support for custom built, full service business applications. Most were built in Lotus Approach. Provided on-site support, when necessary.