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A versatile and commercially experienced Chief Operating Officer with a 25 year track record of delivery. Across a variety of senior leadership roles in consulting (Accenture), multinational (AstraZeneca), and for the last 8 years in start-up/scale-up businesses (General System, Speechmatics, SSE), I have successfully managed and scaled operations, delivered complex transformational change, developed pioneering product offerings, negotiated/managed significant commercial contracts, and built high performing teams. This has resulted in top and bottom line improvements, scalable and transformed business operations, and business growth (including a start-up exit). I have worked in a wide range of industries including Technology/SaaS, Oil & Gas, Consumer Goods, Travel, Telecoms and Pharmaceuticals.
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Chief Operating OfficerStreets Chartered Accountants Jun 2024 - PresentLincoln, Gb -
Chief Operating OfficerGeneral System Aug 2019 - May 2024Aldgate, England, GbWe have developed a data platform with unparalleled processing capabilities, that fundamentally changes the way extreme volumes of real-time data are processed, analysed and shared, enabling organisations to solve critical challenges, generate new revenue streams and enable the connected world. As COO I have responsibility for development and execution of the Company’s business plan, including implementation of target operating and commercial models, to ensure the business scales effectively in a joined-up way to address the large market potential of our product. I work closely with our CEO on overall strategic direction, product vision, fundraising, P&L and cashflow management, business planning and delivery execution. I manage all operations including hiring, people strategy and HR, sales operations, workplace strategy, cross-business processes/governance/KPIs, compliance and security activities (including ISO27001 implementation). -
Interim Vp Of Sales & Business Development (Short Term Contract)Speechmatics Nov 2018 - Aug 2019Cambridge, GbSpeechmatics is a machine learning company and a leading provider of automated speech recognition (ASR) technology. Interim contract where I led and transformed the Sales & Business Development function as the business moved from start-up to scale-up phase and expanded into new market sectors:- Stabilised the commercial team environment, set a revised Sales & BD strategy and built out a small but high performing sales team - Delivered 55% annual revenue growth in 9 months- Established flexible, repeatable and market-relevant pricing and commercial frameworks - Implementation of operational rigour across an improved sales process, with an optimised CRM system and KPIs/OKRs- Contributed to strategy, business planning and fundraising as part of the Company leadership team -
SabbaticalFamily May 2018 - Oct 2018Rest, reflection, sunshine, family and fun.
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Vice President & Coo For Source-To-Pay Service LineGenpact Jan 2016 - Apr 2018New York, Ny, UsCOO of the Global Source-to-Pay Service line delivering Procurement Consulting, Transformation and Managed Services to global clients. - Grew annual revenues from $60m to $138m with improved product and revenue mix and increased EBIT- Built differentiated service offerings with innovative commercial models leading to significant new client growth and increased profitability within existing clients - Lead the successful bid and negotiation of the largest Procurement Outsourcing market deal in 2017 (£80m TCV) with a Global Investment Bank.- Achieved “Market Leader” status from standing start with multiple Market Analysts (eg Gartner, Forrester, HfS)- Increased headcount from 55 to 130 whilst uplifting employee engagement and client-facing utilisation- S2P Service Line feted as “best practice” and used as blueprint for other service lines across Genpact business. -
Coo & Head Of Strategic RelationshipsStrategic Sourcing Excellence Jan 2015 - Jan 2016SSE was a start-up Procurement and Supply Chain Consultancy. • Grew annual revenues to $3.2m at the point of acquisition• Delivery of >$100m cost savings for clients • Development of a range of go-to-market product offerings• Established seven strategic partnerships and complementary go-to-market offerings• Approached by several Business Services firms resulting in sale to Genpact in 2016
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It Transformation Programme ManagerAstrazeneca Aug 2013 - Jan 2015Cambridge, Cambridgeshire, GbProgramme Manager for wholesale Transformation of $1.3b global IT function including Organisation and Operating Model re-design, captive delivery centre build and substantial insourcing, application rationalisation and infrastructure rationalisation/transformation. The Programme delivered >30% cost savings whilst driving a major uplift in service, quality, and flexibility. -
Director Of Enterprise Information ManagementAstrazeneca Nov 2011 - Jul 2013Cambridge, Cambridgeshire, GbEstablished a new function to drive better utilisation of information/data across the company across domains of BI and analytics, search, content management, SOA and MDM. -
Is Services & Projects Commercial LeadAstrazeneca Apr 2010 - Nov 2011Cambridge, Cambridgeshire, GbIS Services Commercial Lead for a team of Contract Managers and procurement professionals. Delivered ~$20m cost savings, supplier SLA uplift and a step change in employee satisfaction/ engagement across three large IT Outsourcing contracts totalling $150m in value -
Global Bpo LeadAstrazeneca May 2009 - Apr 2010Cambridge, Cambridgeshire, GbBuilt an internal Centre of Excellence providing expert consulting, commercial, and project management services to outsourcing initiatives across the AZ business. Saved ~$10m on external advisors/consultants, de-risked contracts and delivery, won Global COO Award within 12 months of inception. -
Senior ManagerAccenture Apr 1997 - Apr 2009Dublin 2, IeSolution Architect and Programme Manager for some of Accenture’s most complex BPO and Consulting engagements (across Oil & Gas, FMCG, Construction, Travel, Telecoms and Pharmaceuticals). Ensured revenue/margin targets met on complex deals, whilst delivering value, efficiencies and significant cost savings for clients. Also spent 12 months in Bangalore establishing their first BPO delivery Centre in India (offshoring was very nascent at the time). Part of the Leadership Development Programme (top 5% of Senior Managers).
Paul Birch Skills
Paul Birch Education Details
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University Of SouthamptonEconomics & Business Economics
Frequently Asked Questions about Paul Birch
What company does Paul Birch work for?
Paul Birch works for Streets Chartered Accountants
What is Paul Birch's role at the current company?
Paul Birch's current role is Chief Operating Officer.
What is Paul Birch's email address?
Paul Birch's email address is pa****@****act.com
What is Paul Birch's direct phone number?
Paul Birch's direct phone number is +121289*****
What schools did Paul Birch attend?
Paul Birch attended University Of Southampton.
What skills is Paul Birch known for?
Paul Birch has skills like Offshoring, Transition Management, Outsourcing, Bpo, Service Management, Project Management, Programme Management, Transformation, Contract Management, Application Outsourcing, Information Management, Solution Development.
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