Paul Byungkwon Choi Email & Phone Number

United States

Pullman, WA

Pullman, WA

• Support the Voiland College Internship and Career Services Office
• Work directly with students in the development of their career interests and aspirations
• Assist in developing, facilitating, and evaluating professional development workshops and class presentations related to success strategies, career/internship/graduate school exploration, and employment search issues

Pullman, WA

• Connect students with recruiters from the hospitality industry
• Address all student and visitor concerns with extensive knowledge of departmental requirements
• Process and manage invoices, records, and internship hours
• Support fellow office staff and faculty through completion of projects and research

Bellevue, Washington

• Directed and motivated a staff of 12 to provide consistent, high-quality customer service
• Provided clear communications and set performance expectations for employees
• Kept team accountable for supporting compliance with brand standards and legal obligations
• Supervised, trained, scheduled and communicated with AM/PM Bistro servers
• Performed inventory and ordered necessary supplies.
• Identified training opportunities and strategies to accomplish goals

School Of Hospitality Business Management @ Washington State University

• Prepared and serviced beverages in timely manner.
• Sustained exceptional customer satisfaction.
• Managed front counter, greet guests, accepted payment and processed through the POS system.
• Maintained up to date inventory.
• Ensured equipment safety and cleanliness.

Orton Hall, Stimson Hall

• Scheduled 10 hours of open office hours a week for residents and staff to drop in
• Organized and maintained the front desk that served 185 residents
• Supervised and trained 14 desk workers to ensure proper customer service and protocol for departmental, university, and federal standards
• Developed a staff selection process and evaluation procedure
• Facilitated workshops on leadership, academics, and career development throughout the year
• Conducted one on one meetings with hall staff to ensure satisfaction and develop goals

Pullman, WA

• Prepared and delivered rosters within 24 hours to the appropriate offices.
• Distributed information packets to Summer Conference participants.
• Inspected halls for prior damages.
• Assessed damages at the end of a conference.
• Helped with billing summer conference groups after check-outs.
• Assisted University Housing by serving as liaison between both internal and external groups.

Pullman, WA

• Provided excellent customer service while enforcing facility policies.
• Greeted all guests with a smile while maintaining eye contact as well as being approachable and visible.
• Served as a resource about the premium seating facility in Martin Stadium.
• Identify and communicate any issues that may arise during the game.

Stimson Hall

• Responsible for the welfare of 30 male residents.
• Served as a resource for both academic and personal issues.
• Developed and conducted educational and community building programs.
• Conducted rounds throughout two buildings, totaling to 340 men, to ensure safety.
• Documented breaches in University policies.
• Worked hall front desk providing customer service to residents.

Seoul

-Ensured the safety of the 25 members of the unit. -Conducted rounds throughout the base in order to assure no security breach. -Developed respect and community within the unit. Helped new members adjust into military life. -Assessed members on issues and informed ranking officers. -Trained members on security and emergency readiness. -Effectively provided.

Master'S Degree, Accounting

B.A. Hospitality Business Management, Hospitality Administration/Management

Activities and Societies: Women's Resource Center, National Society of Minorities in Hospitality

High School

An international school located in East Africa, Kenya.