Paul Bochan Email & Phone Number

Provide strategic consulting services to executive leaders as part of the enterprise Data Management & Insights function, with a focus on Risk and Regulatory data

• Recognized as a 'Top Performer' in 2017, a designation only awarded to the top 2% of all employees (out of 20k+) in the Technology and Operations division.• Provided strategic consulting services to department leaders and line of business partners to develop annual and long-range plans and priorities utilizing Lean Six Sigma, HelixPLAN, and Continuous Process Improvement methodologies. • Achieved a level 5 rating (out of 5) on March 2015 and 2016 annual performance reviews. • Successfully led an enterprise-wide process transition; partnered with Subject Matter Experts from across the enterprise, mapped out their 'Current State' processes, consulted with the line of business leaders taking over the process and implemented the desired ‘Future State’ enhancements (migrated from an Excel/email process to a database driven process). • Facilitated strategic planning sessions with management team to prioritize and solidify Strategy End-to-End enhancements, then led project focusing on the top enhancement; successfully increased frequency of metrics creation from Weekly/Monthly to Daily/Weekly by better leveraging data, allowing more timely analysis and prevention of losses, while ensuring adherence to data governance regulations and policies. • Managed division-wide Improvement Programs Office; responsible for leadership of cross-functional and virtual teams to strategize, plan, and execute a variety of process improvement, data management and fraud prevention initiatives that were significant in scope, complexity and risk. Achieved annual efficiency savings of $175k in 2015.

• Directed 70+ Genpact team members (offshoring partner in Gurgaon, India), utilizing Six Sigma practices and senior management collaboration, to achieve process improvements and increased profitability, while also managing 30+ domestic team members (in MN and AZ).• Achieved a level 5 rating (out of 5) on March 2013 annual performance review. • Oversaw 40% volume transition and growth (from 36k to 50k items processed per month) with Genpact, in Q1 2013 vs. Q1 2012, by analyzing and improving procedures, workflow mapping, virtual training and establishing more effective communication.• Provided analysis and subject matter expertise while collaborating with other lines of business to analyze losses, identify root-causes and implement earlier detection methodologies along with system enhancements to reduce losses.• Developed ad-hoc presentations and analysis for senior department leaders to support their initiatives and explain operational discrepancies as they arise. • Involved in the creation of PDDs (Project Definition Documents) and BRDs (Business Requirement Documents) to accumulate data, justify costs and establish project plans.

• Achieved a 177% growth in team productivity increasing accounting steps per FTE from 18 to 32 per day by analyzing process maps to find efficiencies and collaborating with other lines of business to reduce redundancies.• Reengineered team’s workflow after determining root cause of operational inefficiencies in light of a significant change in an external process, potentially saving department $100,000 in charge-off losses.• Utilized Lean methodologies and collaborated with another line of business to analyze our like-functions and reduce redundancies, resulting in an annual save of $150K (consolidating 6 FTE worth of research and clearings work across two departments down to 3 FTE).• Managed project to design, create and administer two SharePoint sites after surveying team member preferences, facilitating focus groups and learning SharePoint Designer software. One site is still used by nearly 400 team members to equip them for their day-to-day business operations.

• Achieved a level 5 rating (out of 5) on March 2010 annual performance review.• Developed 'best in class' team member engagement, earning top tier Q12 Team Member Engagement survey scores of 4.66 Grand Mean (out of 5) in October 2009.• Virtually-managed Customer Service Phone and General Ledger teams across AZ and MN that were previously managed by two separate onsite managers with two different sets of procedures. Effectively established best practices and created unified policies and procedures, as well as one single customer service phone line for the department.• Created and implemented a project management infrastructure upon arrival in department which had minimal project framework in place. That infrastructure went on to track and communicate the progress of department projects for the following 5+ years.• Created process enhancement for account reconcilement team to change Settlement function from a paper and Excel based process to a 100% electronic and SharePoint based process, generating efficiency savings of 1 FTE.

• Inherited the lowest performing sales team in the center and led them to improve their overall ranking and be number one in certain center-wide sales competitions. • Achieved improvements by orchestrating a team atmosphere valuing respect and communication.

• Highly selective 12-month rotation-based program, regarded as an MBA-equivalent, providing an education on executive leadership from senior leaders across the company (including Technology, Operations, Project Management, Call Center, Communication, and Human Resource managers).• Provided consultative business analysis and strategic planning associated with organization-wide projects while rotating through various cities, including: San Francisco, Los Angeles, Portland, Phoenix and Minneapolis. • Proposed a go-forward plan for the organization’s Leadership Development Program, with a team of 8 program associates. Interviewed senior executives, analyzed program structure and rotation effectiveness and co-presented the plan to senior executives.• Analyzed communication preferences across 10 lines of business representing 12,000 team members. Presented recommendations to senior executives and developed a survey that evolved in to an annual survey still being conducted today.

Seattle, Wa, Us

Help the Mission address root causes and break the cycle of homelessness by meeting urgent physical needs, building relationships, and offering long-term recovery programs

Seattle, Wa, Us

Tastemaker rep promoting and serving one of the most influential listener-supported radio stations in the world, 90.3 KEXP-FM Seattle

Us

Tastemaker rep promoting artists and bands performing at historic venues across the city of Seattle (including the Paramount, Moore, & Neptune Theatres)

St Paul, Mn, Us

Tastemaker rep promoting Minnesota Public Radio at various events across the Twin Cities

St Paul, Mn, Us

Served as advisor to the Board of Trustees regarding the needs and desires of MPR's diverse community of listeners by sitting on the Twin Cities Community Advisory Council

Minneapolis, Minnesota, Us

Tastemaker rep promoting artists and bands performing at one of the "10 Best Live Music Venues in America" according to Rolling Stone magazine (and frequent haunt of The Artist, Prince)

Coon Rapids, Mn, Us

Support FMSC's vision to eliminate starvation in children throughout the world by packing meals to feed those in need

Los Angeles, California, Us

Tastemaker rep promoting artists and bands on Capitol Records

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Tastemaker rep promoting artists and bands on Aware Records

New York, Ny, Us

Annual music conference and festival in Manhattan and Brooklyn featuring hundreds of bands from around the world

Bachelor Of Arts, Business Administration, Leadership, Theology & Religious Studies

Education record

Education record