Paul Bork Email & Phone Number

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

I built and managed a team of high-performing Product Managers and Scrum Masters. We built innovative products and I managed an ever-evolving roadmap in support of shifting client needs, building software that provided any agent in a call center with the capability to be a top performer.

Chicago, Illinois, US

XSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated and amplified to every agent in real time to transform the way that businesses interact with their customers.The power law in performance describes how 80% of a company’s results are produced by 20% of their workforce. Bringing our core.

Chicago, Illinois, US

Managing constantly changing roadmaps for multiple development teams, covering customer-facing features as well as advanced analytics and machine learning. Worked directly with customers to understand their pain points and translate them into a prioritized roadmap, and led multiple initiatives to expand the product's user base.

Lake Forest, Illinois, US

I owned the technical product portfolio for the entire Grainger Customer Service organization, managing a budget of $6 million. I led multiple concurrent projects with large cross-functional teams, defining the roadmap and managing the execution of new and updated feature development.

Lake Forest, Illinois, US

Gamut was a startup funded by Grainger to build the future of MRO supply websites. I led the team responsible for the Order to Cash flow for Gamut, including the full commerce and checkout process through customer service and post-fulfillment activities. Owned the overall direction for website commerce and the internal Customer Service application from 0.

• Started in 2010, Grey Duck Interactive is a digital entertainment and software company specializing in app and game development for mobile devices. We’re a small company dedicated to producing unique and intelligent.
• Founded software and mobile application development company, achieving double-digit revenue growth each year since inception
• Manage client relationships to ensure high satisfaction, resulting in 5 star rating for client work
• Created leading Chicago festival website, Chi Town Festivals, over 20,000 monthly website visitors and thousands of downloads of the accompanying mobile app
• Tens of thousands of app downloads across app catalogue with an average of 4.5 stars
• Apps have been featured on "What's Hot" and "New and Noteworthy" lists in iTunes

Rochester, New York, US

Worked with multiple Agile development teams to specify design and requirements for updated and new functionality within the SurePayroll software to increase net client gain and customer satisfaction. Determined go to market and communication strategies and managed entire product development lifecycle from ideation through post launch support.

Waltham, MA, US

• Responsible for partnering with a portfolio of clients to grow Affinnova business and ensure repeat engagements, prospecting new clients, selling and consulting on custom research solutions, and evaluating emerging.
• Brought in 3 new clients the first year with the company, resulting in 2.5% revenue growth for the company
• Promoted to lead key Walmart account, increasing revenue from client by 50% in the first year
• Engaged in consultative partnerships with major retailer and CPG clients, developing custom research projects to answer key business questions for dozens of new product launches, brand refreshes, and retailer offerings
• Managed research teams during projects to develop new custom reporting and analytics solutions, presenting results to C-level executives and managers
• Developed training for new associates on proprietary Affinnova software and solutions, research methodology and sales techniques

New York, NY, US

• Originally working on front-end software design, within weeks was promoted to a role leading the software development team. Responsibilities included product management of Nielsen's proprietary software, managing.
• Led teams of up to 12 associates in the development of Nielsen proprietary database definition software
• Worked with business users to identify improvement areas in the software, resulting in an average reduction in database complexity of 25%
• Worked with Business Analysts to define software requirements, then translated them into design documentation
• Created new software solutions to meet the needs of Nielsen’s largest and most complex clients
• Created new communications procedures to work with off-shore associates

New York, NY, US

• Worked with clients to determine business needs and offer specially tailored Nielsen solutions, educated client teams on best practices and training them on Nielsen software platforms, and provided subject matter.
• Identified opportunities to supplement clients with additional analytic offering, increased contract revenue by 20%
• Influenced a multi-million dollar client to retain Nielsen services, rather than re-signing with a competitor
• Improved relations with dissatisfied clients by identifying and correcting problem areas, earning a Business Technology Solutions Award in the process
• Worked directly with clients to determine business needs and offer specifically tailored Nielsen solutions
• Educated clients on additional Nielsen services to replace competitor offerings

London, GB

• Developed analytics and data warehousing solutions, programming database processes, evaluated business value and limitations of new software offerings, developed training courses and instructed associates, and.
• Delivered analytics and reporting solutions to clients to match business requests, interpreted and provisioned for data to provide accurate information, and established best practices to maintain high standards of.
• Developed new custom functionality for product offerings using Informatica software, resulting in efficiency gains of up to 20%
• Designed new process for maintaining version history of projects and documents, reducing development error rate to 0% due to versioning issues
• Quickly gained expertise in newly released business intelligence software, taking on lead role for both development and training
• Wrote test cases to verify the accuracy of SQL code and ETL development with an error rate of 0

Responsible for leading the redesign effort of the Northwestern University Library websites, catalog and search functions, as well as designing the user interfaces and art assets.

• In charge of day-to-day operation of concert hall Ticketing department, maintained high level of customer service satisfaction, ensured high accuracy and efficiency of sales system and helped to develop marketing and.
• Managed teams of up to five associates
• Successfully implemented an upgrade to the computer and ticketing systems
• Developed training documentation for new associates
• Organized and led successful hiring campaigns for two years, fully staffing all open positions

Evanston, IL, US

• Founding member of the Northwestern University Tug of War team
• Designed Phonemic Learning Activity for the Kohl/McCormick foundation
• Undergraduate Leader of the Frank Lloyd Wright Midway Gardens project
• Founding member and student teacher of Northwestern University’s Research Teams: Fundamentals and Management program