Paul Bork's Location
Greater Chicago Area, United States, United States
Paul Bork's Contact Details
Paul Bork work email
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About Paul Bork
Experienced Product leader with strong expertise in SaaS and ecommerce applications. Skilled in technical product management, customer experience, and managing cross functional teams.
Paul Bork Work Experience Details
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Director Of Product ManagementCasechek Aug 2022 - PresentChicago, Illinois, Us -
Sr. Product ManagerCasechek Apr 2022 - Aug 2022Chicago, Illinois, Us
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Group Product ManagerXsell Technologies Jun 2021 - Mar 2022Chicago, Illinois, UsI built and managed a team of high-performing Product Managers and Scrum Masters. We built innovative products and I managed an ever-evolving roadmap in support of shifting client needs, building software that provided any agent in a call center with the capability to be a top performer. -
Sr Product ManagerXsell Technologies Nov 2020 - Jun 2021Chicago, Illinois, UsXSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated and amplified to every agent in real time to transform the way that businesses interact with their customers.The power law in performance describes how 80% of a company’s results are produced by 20% of their workforce. Bringing our core belief to life required us to identify all of the behaviors of these top performers that enabled them to produce disproportionate results. These small groups of highly impactful employees often have specialized industry skill sets that translate into big results.And then deliver that top performer skill set with precision at scale, to the rest of the enterprise, driving game-changing outcomes by upskilling 80% of the workforce.To do this, we leverage artificial intelligence as a foundational capability to listen, learn and support agents in real time with the exact information they need to exceed customers expectations and deliver top performer experiences.
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Sr. Product ManagerNarrative Science Jun 2019 - Aug 2020Chicago, Illinois, UsManaging constantly changing roadmaps for multiple development teams, covering customer-facing features as well as advanced analytics and machine learning. Worked directly with customers to understand their pain points and translate them into a prioritized roadmap, and led multiple initiatives to expand the product's user base. -
Sr Mgr, Strategic Product ManagementGrainger Jun 2018 - May 2019Lake Forest, Illinois, UsI owned the technical product portfolio for the entire Grainger Customer Service organization, managing a budget of $6 million. I led multiple concurrent projects with large cross-functional teams, defining the roadmap and managing the execution of new and updated feature development. -
Digital Product Leader, Gamut.ComGrainger Sep 2016 - Jun 2018Lake Forest, Illinois, UsGamut was a startup funded by Grainger to build the future of MRO supply websites. I led the team responsible for the Order to Cash flow for Gamut, including the full commerce and checkout process through customer service and post-fulfillment activities. Owned the overall direction for website commerce and the internal Customer Service application from 0 to 1, including defining the product vision, planning the roadmap, and creating project charters.
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Co-Founder, Software Developer, Product ManagerGrey Duck Interactive Oct 2010 - Dec 2017Started in 2010, Grey Duck Interactive is a digital entertainment and software company specializing in app and game development for mobile devices. We’re a small company dedicated to producing unique and intelligent software both based on our own original ideas, and the ideas of our clients.In addition to software development we also started Chi Town Festivals, a comprehensive online and app-based resource for festivals and entertainment in Chicago.• Founded software and mobile application development company, achieving double-digit revenue growth each year since inception• Manage client relationships to ensure high satisfaction, resulting in 5 star rating for client work• Created leading Chicago festival website, Chi Town Festivals, over 20,000 monthly website visitors and thousands of downloads of the accompanying mobile app• Tens of thousands of app downloads across app catalogue with an average of 4.5 stars• Apps have been featured on "What's Hot" and "New and Noteworthy" lists in iTunes -
Product ManagerSurepayroll May 2014 - Sep 2016Rochester, New York, UsWorked with multiple Agile development teams to specify design and requirements for updated and new functionality within the SurePayroll software to increase net client gain and customer satisfaction. Determined go to market and communication strategies and managed entire product development lifecycle from ideation through post launch support. -
Director, Client ServicesAffinnova Sep 2010 - Jun 2013Waltham, Ma, UsResponsible for partnering with a portfolio of clients to grow Affinnova business and ensure repeat engagements, prospecting new clients, selling and consulting on custom research solutions, and evaluating emerging client needs to determine opportunities for new product offerings.• Brought in 3 new clients the first year with the company, resulting in 2.5% revenue growth for the company• Promoted to lead key Walmart account, increasing revenue from client by 50% in the first year• Engaged in consultative partnerships with major retailer and CPG clients, developing custom research projects to answer key business questions for dozens of new product launches, brand refreshes, and retailer offerings• Managed research teams during projects to develop new custom reporting and analytics solutions, presenting results to C-level executives and managers• Developed training for new associates on proprietary Affinnova software and solutions, research methodology and sales techniques• Mentored new associates to develop career path and ensure both high level of performance and job satisfaction -
Software Lead / Product ManagerThe Nielsen Company Apr 2009 - Sep 2010New York, Ny, UsOriginally working on front-end software design, within weeks was promoted to a role leading the software development team. Responsibilities included product management of Nielsen's proprietary software, managing off-shore and local development resources, participating in and leading daily Scrums, designing the functionality for new proprietary software, working with leadership to define software and business priorities, and providing subject matter expertise and best practices for other Nielsen teams.• Led teams of up to 12 associates in the development of Nielsen proprietary database definition software• Worked with business users to identify improvement areas in the software, resulting in an average reduction in database complexity of 25%• Worked with Business Analysts to define software requirements, then translated them into design documentation• Created new software solutions to meet the needs of Nielsen’s largest and most complex clients• Created new communications procedures to work with off-shore associates• Acted as Lead Designer on a complete software system redesign to increase efficiency and reduce error rates• Acted as liaison with the business users to determine best solutions to service requests• Provided detailed effort estimations to plan future software releases and headcount needs with higher accuracy, reducing redundant contractor needs and more efficiently allocating resources -
Associate Business ConsultantThe Nielsen Company Sep 2007 - Mar 2009New York, Ny, UsWorked with clients to determine business needs and offer specially tailored Nielsen solutions, educated client teams on best practices and training them on Nielsen software platforms, and provided subject matter expertise for cross functional teams.• Identified opportunities to supplement clients with additional analytic offering, increased contract revenue by 20%• Influenced a multi-million dollar client to retain Nielsen services, rather than re-signing with a competitor• Improved relations with dissatisfied clients by identifying and correcting problem areas, earning a Business Technology Solutions Award in the process• Worked directly with clients to determine business needs and offer specifically tailored Nielsen solutions• Educated clients on additional Nielsen services to replace competitor offerings• Determined how reporting and analytics tools could best be designed to meet client needs• Traveled to client sites to train and educate users on the Nielsen software platforms• Established and documented best practices used by all client teams• Influenced a multi-million dollar client to retain Nielsen services, rather than re-signing with a competitor• Led Client Data Service teams in the specification of databases according to client needs• Worked with the Application Development teams to update software offerings to support Nielsen’s largest clients• Created brand new solutions for unique clients that would not have been supported by current Nielsen offerings
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Business Intelligence DeveloperHewitt Associates Jul 2006 - Aug 2007London, GbDeveloped analytics and data warehousing solutions, programming database processes, evaluated business value and limitations of new software offerings, developed training courses and instructed associates, and translated business requirements into design documentation.• Delivered analytics and reporting solutions to clients to match business requests, interpreted and provisioned for data to provide accurate information, and established best practices to maintain high standards of quality• Developed new custom functionality for product offerings using Informatica software, resulting in efficiency gains of up to 20%• Designed new process for maintaining version history of projects and documents, reducing development error rate to 0% due to versioning issues• Quickly gained expertise in newly released business intelligence software, taking on lead role for both development and training• Wrote test cases to verify the accuracy of SQL code and ETL development with an error rate of 0• One of the only associates to be promoted within the first year of employment -
Website DesignerNorthwestern University Library Jun 2006 - Aug 2006Responsible for leading the redesign effort of the Northwestern University Library websites, catalog and search functions, as well as designing the user interfaces and art assets.
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Shift ManagerPick-Staiger Concert Hall Sep 2002 - Jun 2006• In charge of day-to-day operation of concert hall Ticketing department, maintained high level of customer service satisfaction, ensured high accuracy and efficiency of sales system and helped to develop marketing and advertising campaigns for upcoming events• Managed teams of up to five associates• Successfully implemented an upgrade to the computer and ticketing systems• Developed training documentation for new associates• Organized and led successful hiring campaigns for two years, fully staffing all open positions
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StudentNorthwestern University Sep 2002 - Jun 2006Evanston, Il, Us• Founding member of the Northwestern University Tug of War team• Designed Phonemic Learning Activity for the Kohl/McCormick foundation• Undergraduate Leader of the Frank Lloyd Wright Midway Gardens project• Founding member and student teacher of Northwestern University’s Research Teams: Fundamentals and Management program -
Technology InstructorGiantcampus 2004 - 2004
Paul Bork Education Details
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Northwestern UniversityComputer Science
Frequently Asked Questions about Paul Bork
What company does Paul Bork work for?
Paul Bork works for Casechek
What is Paul Bork's role at the current company?
Paul Bork's current role is Director of Product Management.
What is Paul Bork's email address?
Paul Bork's email address is pa****@****hek.com
What is Paul Bork's direct phone number?
Paul Bork's direct phone number is +184732*****
What schools did Paul Bork attend?
Paul Bork attended Northwestern University.
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