I am Team Leader for the IBM Transformation Extender (ITX) Client Support team in EMEA. I have day-to-day contact with customers, both internal and external, at all levels.I have several accounts with multiple roles in the both the IBM Accelerated Value Program and the HCL Client Advocacy Program, handling critical situations, escalations and proactive support.I tweet regularly on matters of interest to TX map developers.My YouTube channel contains guides and how-to instructional videos.I am a regular contributor on IBM's developerWorks TX user forum.

I was Team Leader for the IBM Transformation Extender (ITX) Client Support team in EMEA. I have day-to-day contact with customers, both internal and external, at all levels.I had several accounts with multiple roles in the Accelerated Value Program, the premium support offering from IBM, handling critical situations, escalations and proactive support.