Head of Product for Warehouse & Dock Management.

Product executive leading all go-to-market activities for Delhivery's new Logistics Operating System: OS1.

Senior Product leader in the digital transformation and supply chain systems for a segment of distribution and logistics at T-Mobile. Technical business leader within the product and delivery management teams, influencing without authority on our new approaches to Agile development, Dev Ops, Product Ops, SDLC, and change management.

Responsible for the insights and analytics to support site selection and execution of the electric vehicle pilot program in North America and Europe. Achievements include: - Launched an Electric Vehicle Testing Scorecard, analyzing inputs from more than a dozen disparate data sources globally to prove with data vehicle battery capacity claims, on-road performance, and fuel efficiency. - Lead the development of a prioritization model, enabling program leaders and worldwide operations to prioritize pilot sites based on common acceptance criteria and key performance indicators.

Responsible for managing three distributed teams in the United States and India, supporting operations, support engineering, and product management tech. Chief responsibility to maintain the product technology portfolio and develop a PMT practice within the CPEX organization. Achievements include: - Teams implemented issue tracking and feature management process. - Developed and hired an offshore operations support team with defined SOPs and performance metrics. - Single-threaded-owner for initiative to improve customer messaging on Amazon.com during Peak 2017. Influencing without authority, partnered with leaders in Delivery Experience, Customer Experience, and Localization to deliver changes in seven days.

Global program leader for Kindle device trials. Responsibilities included building representative audience of testers, developing trial tools, defining testing protocol, device distribution, tester engagement, feedback curation, and advocating for voice of the customer in product development.Achievements include:- Owner of the device trials launch decision for three new Kindles globally.- Launched a friends and family device trials program to ensure a representative target audience.- Developed new device trials program in China collaborating with third-party developer Migu/China Mobile. Device trial producedexpected customer satisfaction (CSAT) score within 0.125% of post-launch metrics.

Responsible for launch and maintenance programs associated with the DSP Provider Platform (FlexPro) in the United States and Canada.Achievements include:- Pilot and launch of FlexPro Account Management, creating self-service onboarding and offboarding of labor and service partners,integrating full-service interfaces with onboarding and HR systems.- Pilot and launch of FlexPro Scheduling and Capacity, creating self-service scheduling of daily capacity across all service areas, enablingservice partners and operators to accept, decline, reassign, and update daily route assignments.- Pilot and launch of FlexPro Service Area Setup Tools, creating self-service setup of a delivery station for operations and planning teams.- Pilot and launch of FlexPro Metrics and BI Suite, extending internal reporting and metrics for operations and service providers.- Launch of FlexPro platform instance for Canada, extending existing capabilities in the United States for Canadian Operations.

- Provide Insights into Order Optimization Opportunities through Distributed Inventory & SmartShipping - Define KPIs & Performance Analytics for Retailers & Suppliers- Plan and direct the CommerceHub Distributed Inventory & Fulfillment Program- Lead the insights and analytics responsible for identifying and recommending distributed inventory programs to Retailers, Suppliers, and Brands- Serve as the subject matter expert for CommerceHub Fulfillment & Logistics, leading the business and technical analysis of current CommerceHub capabilities- Define the business and technical needs for the current and future CommerceHub Distributed Inventory & Fulfillment Programs

- Product leader charged with conceiving, developing, and launching a carrier intelligence platform for drop-ship.- Front to back responsibility for bringing new product to market spanning product concept, business architecture, marketing, sales engineering, development, go-live, production support activities- Launched SmartShipping ahead of schedule and delivered shipment optimization for the crucial holiday shopping season.- Advised Retailers on new delivery strategies to optimize millions of shipments resulting in multi-million dollar savings on shipping costs.- Extended the OrderStream Platform with SmartTracking, providing 'Order to Door' for the first time.- SmartTracking is now a business intelligence suite highlighting delivery exceptions and a robust data warehouse for fulfillment and delivery.

Product Manager, Partner Compliance- Responsible for the product concept, design, and implementation of an advanced partner compliance monitoring and enforcement product offering.- Served as the business architect crafting a bolt-on solution for the OrderStream platform.- Product monitored Supplier performance against Retailer expectations, featuring search, scorecards, reporting, and automated chargeback processing.

Brisson Associates is a business strategy consulting firm assisting with technology strategy for small to medium size start-ups and veteran companies in need of a complete overhaul. We provide the analytical assistance to help our clients with developing a vision and strategy, and the infrastructure to assist them with organizational alignment and execution.

Client Engagement: Biogen Idec Account Management System (BAM)Product owner and program facilitator for enterprise-level identity, account and procurement management system. Responsible for developing and building consensus on the vision of 2nd generation of web-based platform Achieved 100% client satisfaction with 2nd generation release, met all expected milestones and requirements.Client Engagement: Electronic Discovery ProjectLead analyst for enterprise-level Electronic Discovery project, working for Biogen Idec’s Chief Litigation Counsel. Developed enterprise Data-Map, detailing all business area flow of information, data storage locations, policies and procedures. Facilitated the gathering of all in-scope electronically stored information.

Ascend Consulting is a boutique management consulting firm which provides niche strategy, business process and technology consulting for top-tier clients in the financial services, banking and insurance industries. Employing the CatapultTM methodology, Ascend introduces a comprehensive framework for a highly focused, accelerated process that aligns IT solutions with the business vision, and effectively delivers key business results.Client Engagement: Pyramus Global AdvisorsLead Analyst for enterprise level financial reporting and content management system. Gained an audience and confidence from executive stakeholders, and conducted workshops with all levels of stakeholders. Responsible for business requirements and functional requirements definition.Client Engagement: Citizens Financial GroupLead business analyst for overhaul of Small Business Lending Program. Conducted several one-on-one and facilitated workshops with stakeholders; developing detailed work flow, process and data flow diagrams.Client Engagement: State Street CorporationProject analysis role, serving as coordinator between Project Manager and several offshore development organizations. Facilitated meetings with subject matter experts, business sponsors and technical teams. Prepared program status reports and maintained issue /bug tracking database.

Responsible for cash management, corporate action, trade and foreign exchange transaction processing. Designed automated reporting and control tools to increase efficiency, standardization, and monitor growth.

Conducted one-on-one interviews with industry leaders within the oil refinery and natural gas sectors, preparing findings into client briefings which detailed merger opportunities and unmet needs within the industry.