•Support delivery of market-leading lead times for global delivered services through tactical and strategic planning.•Technical support for all delivery teams on all products (from IP-VPN circuits and Ethernet delivery through to 100Gb Core network and carrier interconnects).•Involved heavily in Internal Change Management processes and Technical Assessment teams.•Improvement of cycle time for all areas of Global Provide using RCA based data.•Provide ongoing change management support.•Drive continuous Improvement on customer service experience based on NPS feedback in particular – Cycle time, Communications and Delivery to Commitment •Ensure effective interface with sales channels to maximise margin by delivering high revenue orders early •Responsible for root cause analysis, maintenance of log issues and actions to achieve clean orders and improve Delivery on Time. •Identification and implementation of opportunities for continuous improvement in provision speed and quality. •Assisting teams across multiple sites to ensure Technical excellence. •Ensure correct support for customers and sales in the order capture teams •Drive sustainable improvement with supplier and carriers •Defining ways of working with Vodafone Operating countries and carriers to ensure best practices are applied.

Providing 3rd line support to both NOC's in Bracknell and Birmingham, as well as support to our India colleagues based in Bangalore and Chennai. This includes 24/7 call-out on multiple essential network systems.Specialises in Radio systems from varying manufacturers (Siae and Nera to name two of many), PDH, Ethernet services, Network Telemetry and SDH from the likes of Nortel/Marconi. Also a limited knowledge of Cienna and Nortel DWDM systems. Has been integral to project upgrades on both Siae and Nera management platforms.Currently working on Nokia SXC/Lucent DACCS/Siemens PN64/Marconi Ace platform 1+0 cross connect maintenance, alongside daily service affecting and non-service affecting faults and multiple projects across the entire estate.Training the NOC engineers on new technologies in the UK on a regular basis, alongside providing hands on assistance to the 3rd line Field Tech support teams on those tricky faults that are not easily fixed over the phone.

Responsible for providing 3rd line support to the business on the Transmission Network on a daily basis and working an on call rota for out of hours support as required. This covers PDH, Radio systems, Network Telemetry, Ethernet transmission and SDH.This includes providing training and putting together best working practice and supporting documentation/LWI for relevant colleagues. Also working with the designers on new technology introduction and how to implement into the business. Involved in a long running program to get two NOC's up and running in India, being a subject matter expert and trainer in both Chennai and Bangalore helping to set up and educate the staff with varying knowledge to a high standard in order to carry out their day-day role.

• Returned to Cable and Wireless in a NOC environment, putting the customer first and ensuring a timely resolution to customer faults.• Customer Champion for “Airwave” (Blue light services). This involved liaising with the customer on all extended and highly technical faults, attending customer technical meetings and driving improvements between the teams (internal and external) to ensure customer satisfaction. Also involved liaising directly with the Service management team to ensure that the timely updates for the customer on all faults and Improvement initiatives• Working on PDH/SDH(Nortel/GPT/Marconi/Alcatel)/Customer and Network digital Radio systems/System X and DMS Switching systems (operations and Maintenance) - remote management/investigation/testing/fault localisation/fix.

Refurbishment of Microwave radio links for Mobile phone companies. Work involves testing of P-com, Innova and DMC radios, 13G, 23G, 26G and 38G. Full bench test of links for Transmit and Receive power levels and confirm radios are working within set parameters. Commission radio links for Orange RAN, other responsibilities include screening and interviewing of new contracting staff.Also included install and maintenance of corporate LAN, firewall and both customer facing and internal internet sites.Also included the installation and comissioning (both internal and external customers) of early VOIP, SIP and CCTV solutions.

8 Years Installation of over 150 different pieces of PDH and SDH equipment, ranging from GEC/STC PDH to Nortel TN4X SDH Equipment. This included 2 years apprenticeship and Btech OND/HNC. This was followed by 8 years of Maintenance/Assure providing 1st and 2nd line field fix, fault diagnosis and equipment replacement.