Paul Brooks Dip Cii Email & Phone Number

Bristol, England, GB

Bristol, United Kingdom

• Proactively manage caseload of motor claims, through to settlement.
• Effective investigation of accidents enabling accurate assessment of both liability and quantum.
• Negotiated liability and quantum with all relevant parties to achieve cost effective settlements.
• Deputised for Team Leader during periods of absence.
• Credit hire Specialist.

Bristol, United Kingdom

• Proactively managed Property Damage Recovery Team to ensure all targets met.
• First point of contact for technical queries for both staff and clients.
• Coached and trained staff on an individual and group basis.
• Specific responsibility for development of claims handlers.
• Managed all aspects of the team’s performance, including leadership and development to ensure the highest level of service delivery.
• Identified opportunities to improve service levels, proposing solutions where possible.

Bristol, United Kingdom

• Proactively managed personal injury case load with a handling authority of £125,000 and cheque authority up to claims handling limit.
• Coached less experienced staff.
• Actioned County Court claim forms, deciding whether to settle or defend the action.
• Identified opportunities to improve service levels, proposing solutions where possible.
• Maintain professional relationships with both internal and external clients.
• Researched and prepared notes for department regarding proposed Ministry of Justice changes to Claims Process and Case Track Limits.

Bristol, United Kingdom

• Initially returned to role of Senior Claims Handler and was promoted to Customer Liaison Officer
• Dealt with complaints for the South West Region in line with current FSA regulations.
• Identified training needs stemming from complaints and reported these to the Claims and Underwriting Managers.
• Monitor all audits of files including Agents Delegated Authority and service providers.
• Identified areas of concern and reported to the Claims Manager.
• Develop and maintain weekly and monthly reports.

Bristol

• Managed a caseload of legal expenses claims, analysing complex legal issues to determine most appropriate course of action.
• Instructed and monitored non panel solicitors to protect policyholders and DAS interests.
• Acted as a referral point for less experienced staff.

Bristol, United Kingdom

• Proactively managed caseload of motor claims, through to settlement.
• Effective investigation of accidents enabling accurate assessment of both liability and quantum.
• Negotiated liability and quantum with all relevant parties to achieve cost effective settlements in line with company standards.
• Liaised with relevant experts to ensure accurate assessment of liability and quantum.
• Acted as referral point for less experienced colleagues
• Dealt with litigated and fraudulent claims

Bristol, United Kingdom

• Proactively managed commercial motor claims, predominantly personal injury and litigated files with a handling authority of £125,000 and cheque authority up to £5000.
• First point of contact for technical queries for both staff and clients.
• Coached and trained staff on an individual and group basis, including preparation and presentation of training sessions.
• Specific responsibility for development of claims handlers.
• Deputised for Team Manager and attended weekly management meetings in her absence.
• Provided support to Manager in management of the team, undertaking audits and monitoring performance to identify training needs.

Bristol, United Kingdom

• Evaluated liability and quantum ensuring best settlement for client.
• Coached less experienced staff.
• Prepared cases for court where appropriate.
• Maintained accurate case management to ensure court deadlines met.
• Proactively managed personal injury claims through to settlement.

Bristol, United Kingdom

• Effective investigation of accidents enabling accurate assessment of both liability and quantum.
• Negotiated liability and quantum with all relevant parties to achieve cost effective settlements.
• Provided technical support and advice to departments ensuring effective resolution of claims.
• Coached less experienced staff, providing feedback on performance to assist their development.
• Attended court and case conferences with counsel.
• Developed solutions and implemented changes to procedures and working environment stemming from employee survey. Brief staff and management accordingly.

Bristol, United Kingdom

Bristol, United Kingdom