- Developing short/ long-term channel communication and educational reinforcement strategies to support business priorities, growth and revenue - inclusive of scoping, analyzing, preparing and presenting the strategy that is needed to deliver the right message at the right time to Verizon’s frontline sales teams.- Advise C Suite on organizational transformation and strategies- Creating internal channel marketing communication campaigns with innovative approaches that will lead to business results proven through sales leadership feedback and sales results.- Leveraging the strategy you designed, create a brief, partner, and work with the Creative teams to develop assets needed to promote and deliver on go-to-market campaigns.- Utilizing a rigorous, structured approach to identifying and solving business problems through exceptional communications strategies.- Partnering and working closely with Business Unit marketing, communications and executive leadership teams to understand critical business priorities and develop communications/campaigns to support those priorities.- Creating and distributing internal communications across the Consumer Sales organization using designated platforms - Creating content and delivering executive presentations.

- Lead change management projects on a global scale.- Partner with legal/training team to deploy Generative AI across the company. Ensure users understand the positives/negatives of AI assistance. - Identify and manage risks associated with service changes, and develop mitigation strategies.- Partner with our sales department on all salesforce/CRM updates.- Manage large ERP releases company wide. - Timeline development for all projects.- Cross-functional team leadership.- Develop a common global standard for change management processes and tools utilized on an enterprise-wide basis.- Partner with C suite leaders on all change communications.- Complete change management assessments by analyzing the project change requirements.- Own the development, delivery and management of internal communications, including our 5G updates.- Lead change management projects on a global and enterprise-wide scale.- Create a plan to support adoption of the changes through a project by applying change management processes and tools to meet objectives.- Integrate change management activities into project plans by partnering with PMO members.- Create actionable deliverables for change management levers such as communications, sponsor roadmap, training, resistance management, and support.- Conduct impact analyses, assess change readiness and identify key stakeholders.- Own the global development process of creating, captioning, and publishing of internal training and informational videos.

- Ensure our Global Success, Support, Vendor and Deployment Service teams are equipped to exceed their established goals by identifying Salesforce best practices and scaling them globally- Enable all teams to use Gainsight reporting to help see the picture of customer health in a snapshot.- Partner with Vendors worldwide with the goal of enabling their workforce to give our customers the exact same customer experience as our Verizon team- Enable our Success, Support and Deployment Service teams to assist our Business Group in achieving double digit growth annually- Use our call listening software to identify trends and fix broken processes- Fix broken processes, partner with impacted teams to find work arounds. Document the workaround and ensure all impacted teams are aware.- Use sales enablement tools to communicate to the field on all process changes or updates. (Ecrm, Saleshood, Newsletters, Allego, Highspot, Help Centers, Knowledge Base)- Partner with Marketing and Project Mgmt. teams to communicate all upcoming product changes and enhancements- Build strong cross-functional partnerships with various business partners, internal and external, to create collaboration and increase NPS

- Change Management communication leader for all business impacting changes, large or small.- Provides strategic counsel and guidance to senior leaders. Works closely with Market leadership and market support functions, including retail sales, marketing, operations, finance, HR, IT and media relations/external communications- Manage 12 creative agencies across the market with a budget of over 2 million dollars a year, ensuring results, managing their budget, and holding them accountable for results- Develop and execute internal employee communications strategies and plans that engage, align and inspire wireless employees with Verizon’s overall strategy and business objectives- Manage multiple complex projects, prioritize workload hour by hour- Focuses on driving employees' understanding of the Company’s business priorities and key initiatives, promoting a performance-based, engaged culture- Using internal and external social media to drive communication campaigns, contests and recognition- Integrates Verizon’s priorities with wireless market priorities to help employees understand where the business is going and how their role is critical to our success- Develops messaging, including emails, social posts, videos, blogs, etc. Creates opportunities to share news and updates, key initiatives, business priorities and topics with employees- Develop written and video content to show off our innovation, employee recognition, and strong customer focus with emphasis on front-line customer-facing teams. All to help meet and exceed company and market objectives, and enhance our culture- Responsible for cultivating and maintaining reporter/influencer relationships. Telling the Verizon story in a way that matters to customers and potential customers- Manage Verizon's external image, creating/executing successful PR campaigns that tie back to company goals and initiatives.- Secure media spots on radio, print and TV, show the world how tech can make your life easier

- Support the local communication team by developing media relations materials, news releases, fact sheets, pitches, media statements- Serve as a liaison with Area Marketing teams and communicate key messaging and strategy with the local PR team as it relates to all products and service launches- Serve as a backup media spokesperson for all communication managers- Manage local agency partners, audit their performance and hold them accountable to their agreed metrics

- Manage Go To Market product launches for Verizon US- Educate the field, and senior leadership team on all new launches- Work with all OEM vendors on Go To Market strategy for new devices, accessories and apps- Drive penetration of new and existing business segment accounts by managing the marketing programs supporting the business channel, specifically the small/medium business space- Run CRM campaigns on our base to drive revenue- Responsible for B2B customer events to draw in new logos- Develop future e-commerce strategies, new ways to pay digitally (ISIS)- Responsible for defining the short-term (three to twelve months) direction of the project/program in support of departmental and organizational goals- Responsible for Indirect customer growth- During my time, National Retail was routinely up 40-50% monthly from a YOY perspective- Shop competition and educate the field in how to position our products vs the competition- Communicate to leadership team weekly on equipment trends, new products and services, what will customers want to buy and why- Provide grassroots marketing support for Agent and National Retail teams to drive traffic and gross activation's by door.- Execute local sponsorship's, radio remotes and grand opening activities

- Train large groups of sales employees on new pricing, promotions, proper selling techniques, all to increase sales metrics across the board- Interim Sales Manager - managed a team of 7 reps to a top sales finish for the quarter on a team by team comparison- Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators- Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction- Communicate sales programs results/effectiveness to the field- Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are exceeded- Channel Growth: Prospect new agent/retailer locations, coordinate meetings, assist new agents/retailers with procedural setup- 300% increase YOY in prepay