Paul Burclaff Email & Phone Number

Baltimore, Maryland, United States

Multi-faceted role, with both internal and external focuses. External tasks include communicating with potential business partners for planning Roadshow events, writing and sharing press releases and interviewing candidates for open roles. Internal tasks include aggregating relevant news stories, completing market research and packaging information for.

Wilmington, Delaware, United States

Reviewed high balance delinquent business loans for possible escalated collections tactics including UCC Demands or Arbitration, along with monthly charged off accounts for candidates for assignment to an Outside Collections Agency.Completed ad hoc review of reports and completed other projects as needed, including Business Continuity Planning for the full.

Hunt Valley, Maryland

• Managed a team of 18 responsible for answering questions for front line colleagues and responding to escalated calls.
• Solved a communications issue with a remote team through collaboration to ensure consistency and efficiency.
• Increased team’s impact through higher levels of engagement with front line teammates.
• Led through organizational change that included a 50% teammate turnover.
• Served as Team Support Leader; compiled data to assist managers in their day to day roles.

Hunt Valley, MD

• Managed 18+ teammates across multiple subgroups and areas of focus.
• Led all teammates through creation of a professional development plan to expand success departmentwide.
• Managed through changes in policies, processes and procedures.
• Served as a single point of contact for individuals from multiple departments.
• Partnered with outside teams including Quality Assurance and Operational Excellence for process improvements.
• Communicated productivity numbers and updates of quality and other metrics.

Hunt Valley, MD

Hunt Valley, MD

Hunt Valley, MD

Waukesha, WI