Paul Byron Email and Phone Number
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I am a highly accomplished Customer Success Director with over two decades of experience at ON24, a leading provider of digital engagement solutions. Specializing in managing strategic enterprise clients across various industries and regions, I am dedicated to driving customer outcomes and increasing retention rates through cultivating collaborative partnerships, problem-solving proactively, and identifying revenue growth opportunities. With a wealth of expertise in SaaS, digital marketing, streaming media, webcasts, and virtual events, I consistently deliver exceptional value to each client I work with.
On24
View- Website:
- alliancebernstein.com
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Customer Success Director At On24On24 Sep 2014 - PresentSan Francisco, Ca, Us- Customer success lead for a portfolio of strategic global clients- - Collaborated with cross-functional teams globally to provide maximum customer value and hit retention targets of 88%- Resolved complex issues proactively, improving processes and procedures for enhanced efficiency- Developed and implemented strategic account plans, driving revenue growth and expansion- Aligned objectives and results through regular business reviews with customers.
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Senior Technical Account ManagerOn24 Jun 2011 - Sep 2014San Francisco, Ca, Us- Oversaw a team of project managers for ON24's largest strategic account.- Cultivated strategic relationships with key customers.- Collaborated with cross-functional teams to successfully launch new products and services.- Hosted technical training sessions for clients to build their understanding and utilization of the platform.- Implemented and managed a proactive customer communication strategy to keep clients informed and engaged.- Spearheaded the delivery and execution team for webcasts and virtual trade shows for ON24's largest strategic account.
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Account Manager, Client ServicesOn24 Nov 2006 - May 2011San Francisco, Ca, Us- Led a team of webcast managers to successfully deliver webcasts for enterprise clients- Oversaw a portfolio of key accounts, guaranteeing prompt service delivery and achieving exceptional customer satisfaction- Analyzed client data to generate actionable insights that enhanced business outcomes- Hosted regular client check-ins to update on project progress and identify upselling opportunities
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Various Roles Including Webcast Manager, Signal Streaming Technician, And Video ProducerOn24 Feb 2001 - Nov 2006San Francisco, Ca, Us- Senior webcast manager, project manager, and webcast team lead.- Creating and running webinars and digital events, including working with and training presenters.- Operated signal acquisition tools to enable live webcasting and streaming content. Services included support for audio and video, live event monitoring, quality control, and live event technical support.- Camera operator and editor for onsite and studio productions for streaming media content, including live event production and technical troubleshooting.
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Producer - Spark, Kqed Public TelevisionKqed Public Television Feb 2002 - Sep 2003Produced segment for a television show presenting San Francisco Bay Area artists and art organizations for KQED public television.
Paul Byron Skills
Paul Byron Education Details
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University Of California, BerkeleyPhotography -
San Francisco State UniversityGraduate Studies In Critical Theory
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San Francisco State UniversityMultimedia Studies Program - Digital Video And Graphic Design
Frequently Asked Questions about Paul Byron
What company does Paul Byron work for?
Paul Byron works for On24
What is Paul Byron's role at the current company?
Paul Byron's current role is Customer Success Director | Customer Engagement, Product Adoption.
What is Paul Byron's email address?
Paul Byron's email address is pa****@****n24.com
What is Paul Byron's direct phone number?
Paul Byron's direct phone number is (877) 202*****
What schools did Paul Byron attend?
Paul Byron attended University Of California, Berkeley, San Francisco State University, San Francisco State University.
What skills is Paul Byron known for?
Paul Byron has skills like Webcasting, Lead Generation, Account Management, Streaming Media, Management, Strategy, Project Management, Online Marketing, Crm, Email Marketing, Video, Video Production.
Who are Paul Byron's colleagues?
Paul Byron's colleagues are Randy Dryburgh, Varsha Burly, Bobby Markovic, Jaimini Joshi, Grahame Skytte, Seth Lowman, Sophia Elortegui.
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