Paul Cabrera Email & Phone Number

Missoula, Montana, United States

· Assisted the Store Manager with the financial integrity of the store through strict cash accountability, inventory control, and adherence to company security practices successfully passing all store audits.· Managed the textbook department; initiated purchase orders, managed the textbook inventory system, ensuring accuracy and currency of data.· Continually communicated with faculty and staff to ensure the correct course materials were available in a timely manner.· Managed financial accounts for student aid coming from Vocational Rehabilitation, Athletics, Private Scholarships, Veterans Affairs, and a variety of University aid programs.· Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.· Executed eCommerce order fulfillment; processing, pulling, packaging, shipping and providing customer service assistance and problem resolution.· Resolved 95% of customer inquiries on the first contact, exceeding the department's target goal of 90%.· Achieved a 98% accuracy rate in processing customer orders, leading to improved order fulfillment times.

Missoula, Montana, United States

· Designed, developed, and implemented stockroom and catalog department operations to increase efficiency and decrease stock outages by 3%.· Ensured superior customer eCommerce experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.· Oversaw monthly inventory valued over $500K cost, interfaced with vendors, managed purchase orders, and resolved shortages and damaged merchandise.· Led operations and tripled sales of seasonal tailgate store by selecting products, merchandising, logistics, staffing and customer experience.· Managed all activity related to warehouse shipping and receiving, determined best shipment methods and carriers utilizing knowledge of shipping procedures, and routes improving shipping costs by 5%.