Paul Carr Email & Phone Number

East Cowick, England, United Kingdom

Leeds, England, United Kingdom

Rawdon, Yorkshire

Project manager delivering multiple projects simultaneously. Projects range from infrastructure upgrades to programme wide deliverables for national contracts. Project budgets range from £20,000 to £300,000. Working with multiple teams to provide resilient, recoverable infrastructure solutions that meet customer requirements. Ensuring a robust monitoring and support solution underpins the service.GPSoC-R programmeMultiple hosted projects falling under the System of Choice revision contract. The contract allows EMIS to be a software provider to the English GP market, which is our primary customer base.Infrastructure RTM response for the GPSoC-R Hosted requirementsGap analysis and fulfilling of requirements not met Parallel Data Warehouse £300,000 project to implement a PDW solution into the data centreSupported Test environmentsMultiple testing environment infrastructure for 3rd party application developmentTransaction Interface mechanismExtraction and 3rd party interface mechanism infrastructure and supporting processes Development projectsNotable projects delivered providing Hosting expertise and solutions to support the services to the end customer as part of EMIS Web application product updatesBusiness Continuity – local caching of key patient dataEMIS Mobile – allowing GP's access to key patient data on the moveInternal Mail – practice messaging systemDesigned and implemented an updated project management process into the department, based on PRINCE2 methodologies.Designed and implemented the project specific requirements for ISO20000 certificationMain contact between Hosted and Development project management, understanding potential interdependencies.

Bradford, United Kingdom

Provided general project support for an international rollout of Windows 7, Office 2010. Includes upgraded hardware being delivered to approximately 40% of the company population.• Created and updated project and business processes, with formal review and sign-off held• Created and maintained user and application inventories used for deployments• General project administrative support• Ensured key deliverable milestones are hit in accordance with the project plan• Responsible for deployment hardware requisition and delivery

Leeds, United Kingdom

UKPB “Strategic Point of Sale” application (Feb 2011 – Dec 2011)IT Workstream project manager as part of a £20 million programme• Delivered Test environments across Division• Provided end to end IT support for the application to agreed Service Level Agreements.• Defined and agreed end to end business and IT process with key business stakeholders.• Supported infrastructure rollout to the end user business area.• Delivered early view of solution to Training .• Completed project release governance.• Managed and strengthened relationships between the Project and several key business & IT areas.• Managed Resourcing controlfor project• Provided training and support using resourcing and planning tools. Solvency II – Insurance division (Oct 2010 – Feb 2011)Project Manager on Data Quality • Delivered the Data Quality Control pilot from requirements to completion, utilising new technologies and 3rd party consultancy engagement• IT infrastructure delivered• Cross domain connectivity delivered• Implemented new software into live across 2 heritages.BancAssurance Integrated Sales Platform (Sept 2009 – Sept 2010)IT Workstream manager• Delivered key IT components and access to sales systems.• Data migration between domains managed with no issues post implementation.• Performed business requirement gathering and sign-off for Sales Support Teams. • Managed data gathering and implementation of sales MI access for 2000 business users.• Supported the management of Infrastructure rollout to Sales Support Teams.• MI Web application performance stress testing conducted with 3rd party offshore Testing teams.• Performed defect management and review process during stress testing.• Took ownership of connect: direct batch implementation across heritage .• Defined and agreed IT elements of end to end support processes.• Conducted post live incident reviews and managed incident level reduction• Managed resource control and reporting for workstream

Leeds, United Kingdom

Provided 1st/2nd line IT support to 75000 colleaguesSystems used and helpdesk support given include :• Windows NT/2000/XP• User manager/ Active Directory• Exchange Administrator• MS Office 98/2003• Remote access tools: Ace/Cisco• Lotus Notes• Remedy incident recording software• Telephony/Voice• Many other in-house systems and applications • Incident resolution on workstations/servers and telephony infrastructure• Provided support to an increasing number of home-based users and laptops• Trained colleagues on support systems • Birmingham Midshires Point of Sale subject matter expert.• Owned the relationship building between service desk and BT service desk• Provided warranty support as part of programme to move from Windows NT to XP• Updated the knowledge database so that technical/area information was relevant and up-to-date• Provided daily statistics to my team to highlight current target issues and trends• Work towards and achieve various targets on First Time Fix, average handling time,, customer satisfaction• Integral part of the Helpdesk Institute, Helpdesk of the Year Team 2007

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