Leading the Business Transformation Capability focused on client Travel and Expense Management across EMEIA

SAP Concur and Travel and Expense Advisor for an multi-country implementation within a Finacial Services company

Working with a Global German Consumer Goods Company on the deployment of SAP Concur for both Travel Booking and Expense Management

Subject Matter Advisor and QA Director for the SAP Concur Expense deployment within a major HR BPO for a leading Pan-European resoure company

SAP Concur Travel and Expense workstream lead within a global SAP platfrom transformation for a Global Pharma Company. Completing a 28 country deployment within 6 months, inlcuding integration with Veeva CRM

Subject Matter Advisor and QA lead for the implementation of Concur Expense for a Global Conglomerate as part of a BPO

Supporting a Global Pharma company with the global deployment of Concur Travel and Expense and the consilidation of multiple instances of Concur to the one global platfrom

Paul is a Global Cabability lead and Subject Matter Expert on Travel and Expenses Management for Accenture. Responsibilities: Management of relationship with Travel and Expense technology providers. Pre-sales support on consulting and outsourcing opportunities that included Travel and Expenses, including solution design, costing and implementation methodology/approach for global, national and Pan-European clients. Subject Matter Expert and Programme Lead on system implementation and… Show more Paul is a Global Cabability lead and Subject Matter Expert on Travel and Expenses Management for Accenture. Responsibilities: Management of relationship with Travel and Expense technology providers. Pre-sales support on consulting and outsourcing opportunities that included Travel and Expenses, including solution design, costing and implementation methodology/approach for global, national and Pan-European clients. Subject Matter Expert and Programme Lead on system implementation and integration of Travel and Expense Management solutions. Implementation support and best practice guidance on Travel and Expense claims processing Show less

SAP Concur program lead and T&E subject matter advisor for a national public transportation organisation

Program Lead for the Global deployment and consolidation of SAP Concur Travel and Expense for a global pharma company, covering all geograpic regions and business units

Workstream lead for the SAP Concur deployment and expansion of the clients orginal instance into a global solution for a leading medical devices company

Program Lead for deployment of SAP Concur into 51 countries of a household consumer goods company.

Supporting a Global Manufactor in the deployement of the Market Leading Travel and Expesne Solution, inlcuding business interlock for Shared Services and BPO

Business and Subject Matter Advisor for a Global Pharma Company, supporting the final stages of vendor selection, program estblishment and implementation guidance for a global deployment of Concur expense

Supporting a client transform their Travel and Expense Management processes and technology

I am the Global Demand and Innovation Lead for an FMCG company with a Global presence as part of an Application Outsourcing agreement with Accenture. My primary focus is to manage the inbound demand, whilst seeking out opportunites to postion Innovative solutions and assests that exist within the Accenture portfolio and wider marketplace.

Paul is the Service Delivery Manager who oversaw the Transition of service from the client to Accenture for all applications within the Global HR IT Business Platform, consisting of PeopleSoft 8.8, Global Data Warehouse and other global HR Applications. This Application Outsourcing deal provides Development and Maintenance services. The AO service is currently live and in stabilization, with plans for Wave 2 outsourcing of regional HR applications.Responsibilities: Commercial Management of… Show more Paul is the Service Delivery Manager who oversaw the Transition of service from the client to Accenture for all applications within the Global HR IT Business Platform, consisting of PeopleSoft 8.8, Global Data Warehouse and other global HR Applications. This Application Outsourcing deal provides Development and Maintenance services. The AO service is currently live and in stabilization, with plans for Wave 2 outsourcing of regional HR applications.Responsibilities: Commercial Management of the managed service agreement, and additional agreements outside of the managed service. Performance management of the contract against service delivery including performance against Service Level Agreements and key Performance Indicators. Client relationship management. Detailed demand management of resources and services. Macro demand management and budgeting. Primary point of contact and escalation. Day to day issue management. Service delivery staff management. Show less

Paul was the Service Delivery Lead who oversaw the Transition of Application Outsourcing services from the client to Accenture for all applications within the Business Intelligence and Data Warehousing application cluster.Responsibilities: Managing Service Delivery, Managing service against contract for the portfolio. Maintaining and enhancing the client relationship. Managing Work Request and SOW process for portfolio. Managing supply pipeline of portfolio resources. Facilitation of… Show more Paul was the Service Delivery Lead who oversaw the Transition of Application Outsourcing services from the client to Accenture for all applications within the Business Intelligence and Data Warehousing application cluster.Responsibilities: Managing Service Delivery, Managing service against contract for the portfolio. Maintaining and enhancing the client relationship. Managing Work Request and SOW process for portfolio. Managing supply pipeline of portfolio resources. Facilitation of project and demand prioritization with client. Management of resources within the portfolio. Supporting the development of opportunities and revenue generation. Liaison with the Offshore Delivery team to provide the contracted services to the client. Show less

Paul worked across all BPO towers and process, to ensure that processes are clearly documented, with defined inputs and outputs.Responsibilities: Ensure that operations can clearly articulate the process and how they will manage the risks and control their service delivery. To support the mobilization and operations organizations implement Operational Excellence, so as to delivery day 1 services from go live.

Paul was the Project Manager for 3 key projects on this engagementProject Manager – Global Document Management SolutionResponsibilities: Global lead for the deployment of the Electronic Document Management (EDM) BPO Common Tool. Including document scanning and storage. Deployment and integration of Global Fax Service, into HR Operations and integration into the EMC Documentum EDM solution.Project Manager – Systems Integration of Accenture and 3rd party vendor Remedy Ticketing… Show more Paul was the Project Manager for 3 key projects on this engagementProject Manager – Global Document Management SolutionResponsibilities: Global lead for the deployment of the Electronic Document Management (EDM) BPO Common Tool. Including document scanning and storage. Deployment and integration of Global Fax Service, into HR Operations and integration into the EMC Documentum EDM solution.Project Manager – Systems Integration of Accenture and 3rd party vendor Remedy Ticketing SystemResponsibilities: Management of the integration project to connect the Accenture Remedy tool for ticket management with our 3rd party service provider, to enable the seamless passing of tickets between the 2 organizations. Working with Accenture internal development and CIO teams as well as the 3rd party provider. A key project within the program to support payroll services being provided.Project Manager and Subject Matter Expert – Deployment of Core BPO Common ToolsResponsibilities: Member of the Global Technology and Infrastructure Deployment Team. Onshore Country Support for the deployment of all infrastructure and BPO Common Tools for The European Countries in scope of services. Infrastructure and BPO common tools lead for global capability releases and service integration. Show less

Paul was the Technology & Work Environment Project Manager on this Finance and Accounting outsourcing agreement to transition services from the client into Accenture’s Delivery Centre in Bucharest.Responsibilities: Technology solution required to deliver operational services. Management of multiple sub-projects related to the overall technology solution. Build and maintain relationships with the key engagement team members, providing direction and support to the program. Make sure that the… Show more Paul was the Technology & Work Environment Project Manager on this Finance and Accounting outsourcing agreement to transition services from the client into Accenture’s Delivery Centre in Bucharest.Responsibilities: Technology solution required to deliver operational services. Management of multiple sub-projects related to the overall technology solution. Build and maintain relationships with the key engagement team members, providing direction and support to the program. Make sure that the local support function meets the customer requirements. Identify and manage risks appropriately. Coordinate with other transition leads. Provide regular status updates to the mobilization lead. Management of multiple technology suppliers and client technology teams to integrate tools and platforms required to deliver service. Delivery and Management of the required technology and work environment to enable the successful transition of Finance and Accounting process to a New Delivery centre in Bucharest. Show less

Paul was the Technology & Work Environment Project Manager on this Contact Centre outsourcing agreement to transition services from the client into Accenture’s Delivery Centre in the Philippines. The project received the recognition by Accenture’s senior leadership and where the recipients of the "outteam" award for May 2008 in the establishment of a new delivery centre on the island of Cebu in the Philippines.Responsibilities: Technology solution required to deliver operational services… Show more Paul was the Technology & Work Environment Project Manager on this Contact Centre outsourcing agreement to transition services from the client into Accenture’s Delivery Centre in the Philippines. The project received the recognition by Accenture’s senior leadership and where the recipients of the "outteam" award for May 2008 in the establishment of a new delivery centre on the island of Cebu in the Philippines.Responsibilities: Technology solution required to deliver operational services. Management of multiple sub-projects related to the overall technology solution. Build and maintain relationships with the key engagement team members, providing direction and support to the program. Make sure that the local support function meets the customer requirements. Interface between off-shore and on-shore technology teams and client organization. Show less

Paul was the Stabilization and Transition Project Manager/Supplier Management Lead on this Finance and Accounting Outsourcing agreement. Responsibilities: Management of Suppliers that have been contracted by Accenture for the sole purpose of delivering defined services. Provide business/commercial/financial support to Geography, Unit, Functional Area and Deal Operations as required. Project Managing the transition and start-up of operational service delivery to support service delivery to… Show more Paul was the Stabilization and Transition Project Manager/Supplier Management Lead on this Finance and Accounting Outsourcing agreement. Responsibilities: Management of Suppliers that have been contracted by Accenture for the sole purpose of delivering defined services. Provide business/commercial/financial support to Geography, Unit, Functional Area and Deal Operations as required. Project Managing the transition and start-up of operational service delivery to support service delivery to the client customers in Ireland, UK, France, North America, Canada and Netherlands. Closing the services agreement for the provision of services in New Zealand and Australia, by the transfer of undertakings from the client to Accenture and our 3rd party supplier of services Show less

Paul was a member of the Internal Asset Development team of the Finance Solutions outsourcing capability within Accenture.Responsibilities: Providing pre-sales support on BPO bids, including solution design, costing and implementation methodology/approach and operational delivery of Finance & Accounting assets. Development of tools, solutions and processes. Specifically an outbound printing capability, leveraging the service provision from a 3rd party and, industrializing the solution for… Show more Paul was a member of the Internal Asset Development team of the Finance Solutions outsourcing capability within Accenture.Responsibilities: Providing pre-sales support on BPO bids, including solution design, costing and implementation methodology/approach and operational delivery of Finance & Accounting assets. Development of tools, solutions and processes. Specifically an outbound printing capability, leveraging the service provision from a 3rd party and, industrializing the solution for use in other BPO opportunities. Development of costing model and supporting information for Document Management and Electronic Fulfillment initiative. Show less

Paul was the Consulting Manager of the EMEA professional services organization for this market leading software and services provider in the Travel and Expense Management Niche Market.Responsibilities: Relationship manager for all EMEA strategic customers, including issue management and generating revenue opportunities from within the customer base. Consulting services value positioning during sales cycle and pre-sales support on strategic deals, through RPF to close. Member of the senior… Show more Paul was the Consulting Manager of the EMEA professional services organization for this market leading software and services provider in the Travel and Expense Management Niche Market.Responsibilities: Relationship manager for all EMEA strategic customers, including issue management and generating revenue opportunities from within the customer base. Consulting services value positioning during sales cycle and pre-sales support on strategic deals, through RPF to close. Member of the senior management team for the EMEA business. Strategic planning for business expansion and development. Profit & Loss responsibility including revenue target, Account Receivable management and margin maintenance from 3rd parties. Management of 3rd party implementation partners across Europe. Internal Consultant to North American Professional Services Organization and Product Development for European requirements. Career development and mentoring to team of consultants, in-line with corporate values. Show less

Paul was the Operations and Quality Manager, responsible for the management of Professional Services, Customer Services and Software Development and the Operations representative on the Board of Directors.Responsibilities: Profit & Loss accountability, project accounting and billingMaintenance and Development of all internal and external IT & Telecomm systems. Accreditation, maintenance and development of ISO 9001 Quality system. Improving customer retention by increased customer… Show more Paul was the Operations and Quality Manager, responsible for the management of Professional Services, Customer Services and Software Development and the Operations representative on the Board of Directors.Responsibilities: Profit & Loss accountability, project accounting and billingMaintenance and Development of all internal and external IT & Telecomm systems. Accreditation, maintenance and development of ISO 9001 Quality system. Improving customer retention by increased customer service activities through the support desk in conjunction with a major UK financial software company. Integration of software development departments post acquisition of a web Development Company, to provide complete end to end e-Commerce solutions. Technical Consultant/Project Manager for e-Commerce (B2C) start-up business, managing all technical aspects of systems implementation within client premises and 3rd party co-location of web-site and key business systemsNumber of FTE: 12Locations: UK, Nationwide Show less

Paul has held several positions during his time with this UK based supplier of IT services.Technical Services Manager – Management of and delivery of IT services and resources to corporate customers, ranging from helpdesk, technical support, ad-hoc projects and major IT refresh projects.Responsibilities: Pre-sales technical and service consultancy. Customer relationship management. Management of systems engineers working within the "Response Team". Conducting performance appraisals… Show more Paul has held several positions during his time with this UK based supplier of IT services.Technical Services Manager – Management of and delivery of IT services and resources to corporate customers, ranging from helpdesk, technical support, ad-hoc projects and major IT refresh projects.Responsibilities: Pre-sales technical and service consultancy. Customer relationship management. Management of systems engineers working within the "Response Team". Conducting performance appraisals, engineer development and recruitment. Management and delivery of an IT helpdesk and technical support service for an international pharmaceuticals business. Introduction of technical support engineers on the trading floor of Major North American Bank and NT Desktop rollout project. Introduction of desktop support engineers within Major Japanese Investment Bank, including resource management of Y2K upgrade project. Internal ISO quality/process auditorCustomer Services Manager - Paul was based on the client site of a Multi-National Consultancy GroupResponsibilities: Customer relationship management. Management of systems engineers working on site. Provide technical support and project management. Implementation and development of site procedures and service levels . Monitoring of help desk calls against service level agreements. Statistical and management reporting. Development of engineer's skills to meet site requirements. Ensuring that all engineers were accredited by Toshiba to carry out onsite warranty repairs to laptops to ensure business continuity for the client’s revenue generating consultants. Show less