Paul Carter Email & Phone Number

Manchester, Gb

Daresbury, England, United Kingdom

We're a unique business that taps into AI-enabled technology to help increase revenue, reduce cost, and engage better with customers and contact centre teams alike. We've created a range of ChatGPT enabled technology across Live Chat, Bots, and Analytics to improve contact centre performance.

Manchester Area, United Kingdom

We are a European Senior Search agency with a business in the UK and in the EU (Ireland), so can trade across most of Europe.CTS represents an international network of Customer Management Executives (Perm & Interim), mainly across UK, Ireland, Germany, Netherlands, Spain, Portugal, USA & South Africa. We have a vast network across all industries that have large contact centres and/or customer experience operations. We have professional relations with our connections; that emphasises building trust, fostering collaboration and we maintain long-term relationships for mutual benefit.We take great satisfaction in our profound understanding of the market in this landscape. Our expertise allows us to provide valuable insights on the nuances of extensive customer operations and the geographical locations of the various entities.We break the skills for customer management down across the 8 sectors outlined below:- Customer Operations & WFM/MI- BPO, Sales & Account Management- Customer Data & Insight- Customer Experience, Marketing & Customer Success- Digital Workforce & Customer Technology- Trust & Safety- Financial Crime, Remediation, Risk & Compliance- Change & TransformationPlease see our website for further detailswww.CustomerTalentSearch.Global

As CMR's client base has grown across Europe, we decided in 2018 to create a Group of Companies that spanned across Western & Southern Europe, giving a genuinely, well networked operation, that could trade locally, supporting larger brands that need a partner with a more comprehensive presence in Europe. This has allowed me to step into a Group level role focusing on the strategic direction of our 4 companies - CMR UK, CMR Iberia (based in Barcelona), CMR Western Europe (based in Utrecht) & CMR Ireland.Our Vision is to be the No. 1 Customer Management Recruitment business globally, recognised for providing excellence in all that we do.#yourcustomerjourneystartshere #wearecmr

Manchester, United Kingdom

Customer Management Resourcing (CMR) is a boutique recruitment agency specialising in the provision of mid-executive level recruitment services within Customer Management. At CMR, we share the same passion as our clients for customer experience, partnering with them to recruit the best talent into their businesses.As experts in the Customer Contact industry, we provide permanent and interim talent in the following core areas:• Customer Operations• Artificial Intelligence (AI) and Analytics• Customer Experience and Insight• Change and Transformation• Business Process Outsourcing (BPO)Our work at CMR is split across 3 unique brands; Search & SelectionCMR’s Search and Selection team comprises of sector specialists who have years of experience identifying the right people who will drive success for your businessExecutive Search Our Executive Search Team apply a personal and quality-first approach to present the best Board and C-suite talentRecruitment Project Outsourcing (RPO)Our dedicated team of RPO specialists provide organisations with the opportunity to outsource elements of their recruitment!CMR Pledge to Clients: • We will NEVER simply rely on advertising• We work autonomously, you never have to chase us• We get under the skin of your business, understanding everything from; how each business area is structured, right through to the culture of specific teams.CMR Pledge to Candidates:• We will always call you back!• We will always deliver feedback from clients• We will always be honest if we think you’re a good match for a role (or not)To search our latest opportunities, read more about CMR’s Track Record, or for CV Tips & Interview advice, please visit; www.WeAreCMR.com to find out how the CMR team can help you!

Manchester, England, United Kingdom

Humanotics’ mission is to demystify Artificial Intelligence and help you to deliver the benefits to customer operations faster than you could do yourself. We can do this because our team bridge the gap between the technology and it's application to 'all things customer'.Humanotics offers Consulting, Services and People Solutions. I lead our People Solutions arm, which is a complementary service that supports large digital transformation, tailoring recruitment strategy for your longer term team structure within the Digital skills market. The Customer Management industry has been evolving digitally for a while, but with the recent Covid-19 pandemic, the need to transform into a more digital, automated & data influenced operation is even more essential if you want to survive. With this acceleration of demand for digital services, the need to acquire the relevant skills within a business is now much more important, which Humanotics People Solutions are at the forefront of delivering.Our talent network consists ofTechnical focus • Robotics Process Automation • Data Science and Engineering • Machine Learning • Natural Language Processing • Chatbot Development • Biometrics and IoT Business focus • Digital Transformation • Business Analysis and Insight • Predictive Modelling • Speech and Text Analytics • Conversation design • Digital Operations Management

Manchester, United Kingdom

Resonate is a social enterprise which are businesses that trade for social or environmental purposes. Specifically we’re a community interest company - we don't make profit, we’re not owned and we’re regulated by the Department for Business Innovation & Skills. Resonate recruit for permanent and contract positions in contact centre, marketing, product, sales and support functions. We recruit across industries including customer experience, ecommerce, property, retail, fashion and sports. We recruit across the spectrum from junior positions up to executive and board level roles. We donate fees we receive to charities or social enterprises of our clients; choice. We spend time carrying out pro bono work for charities and social enterprises. This work is a mixture of recruitment, consultancy and facilitation – completed directly and by our network of contacts.

Employed as Senior Consultant – Customer Contact, recruiting senior level Contact Centre Managers and Support Professionals within the retail sector. Key responsibilities of this role include business development of new accounts, management of search & selection assignments and key account management. Having joined PSD in January 2007 specialising in Contact Centre retail appointments, I gained promotion to Senior Consultant in September 2008. At PSD I completed the following projects;· Head of Resource Planning and MI · Head of Customer Service· Customer Service Director· Senior Project Manager· Head of Site· Contact Centre Manager· Change Director

It was here I gained my experience in contact centres starting off as a sales and service advisor taking inbound and outbound calls. As soon as I completed my degree I had a management promotion ready to take up managing a team of around 15 agents. Over the next 4 years I gained various promotions and took on many projects including; · Assistance and relocation to support set up of new contact centre in the midlands· Managed new starters department· Promotion to Sales and Service Manager, managing circa 60 call centre employees.· Winning business and campaign management for some major financial clients · Supported set up of new inbound department

Ba, Business Management

Education record