So very glad and proud to be back at a female physician/medical director founded & owned caregiving agency making real differences for our clients, their families, and our (fully insured, bonded, & back ground screened) Home Health Aids & Certified Nursing Assistants.

Loving people and business with caring insight. Making connections every single day (especially weekends), and putting people, clients, their families, caregivers, and referral parters with the resources, other people, and organizations they NEED. Get us together on our calendars right now: https://calendly.com/PaulCEllis

Rebranding as well as Repackaging for maximum client and company impact. Created significant growth by pivoting & adapting during The Pandemic.

Improve the employee experience in order to optimize performance: growing business, meet client needs, and serve our constituency with excellence. Position us as a local high quality go to resource for issues on healthcare, care-giving, personal assistance needs, aging, etc.

Managed call center CRM systems, contact center software, Monthly DVD Collection, credit card renewal projects & software, outbound reach-backs, part-time teams, analytics, reporting, problem solving, WFM, telephone ACD, and IVR.

Directed all of the Contact Centers

Grew the publishing business in a declining market through one to one contact, follow-up, customer service, and continuous improvement, and buying programs.

Vacation tour package sales of air, hotel, car, theme parks, ground transportation, golf, etc. Led the top sales team of 53 TSRs through quality call observations, coaching, sales, and service skills: which include generating inclusive ideas; CRM and CRM integration; Credit Card Processing Security & Integration; Advertising; analysis; bench marking; branding; budgeting; business; call/contact center; compensation; Continuous Improvement; copy writing; data entry; desk top publishing; direct mail; distribution; eService; FAQ; forecasting; human relations; inbound; management; marketing; multiple contact centers; operations; QA; QM; RightNOW; WFM; five9, desk.com, & wholesale; and diversity.