As an AWS Solutions Architect and HashiCorp Terraform Certified professional, I bring over a decade of experience managing complex IT infrastructures and providing seamless end-user support across Windows, Mac, and Linux environments. My expertise lies in cloud computing, infrastructure management, and multi-platform technical support, with a proven ability to build, optimize, and maintain reliable systems.Currently, I serve as a Sr. IT Help Desk Technician at Lionsgate Entertainment, where I manage a diverse technical ecosystem, providing critical support to C-suite executives and resolving issues swiftly. My role includes managing Active Directory, Office 365, and VPN setups, ensuring secure and reliable access for users while maintaining high standards of security and compliance. Whether it's preventing lockouts in OKTA or troubleshooting hardware, software, and network issues, I handle it all with precision and attention to detail.Key Areas of Expertise:Cloud & Infrastructure Management: Leveraging my AWS Solutions Architect certification, I design and implement cloud solutions that streamline operations, including using Terraform to automate infrastructure deployments for optimized performance.Cross-Platform IT Support: Managing and providing support across Windows, Mac, and Linux platforms, ensuring smooth and efficient technical operations for enterprise environments.Active Directory & Office 365: Administering and securing user accounts, ensuring smooth integration and management of Office 365 and enterprise systems for enhanced productivity and collaboration.Proactive Issue Resolution: Utilizing my troubleshooting skills to resolve issues before they impact end-users, minimizing downtime and maintaining system integrity.I have a passion for continuous learning and staying on top of industry trends. My extensive experience in cloud architecture, multi-platform environments, and technical support has shaped my ability to enhance IT systems' efficiency, security, and scalability.If you are looking for an IT professional with deep technical knowledge, a proactive approach to problem-solving, and the ability to deliver high-level results in cloud and infrastructure management, let's connect. I am excited to explore new opportunities where I can leverage my skills to contribute to innovative, forward-thinking teams.