Multiple application relocationsManagement of MS365 projects - Upgrading multiple UK and European sites to 365Merger of multiple MS TenantsDecommissioning of the legacy environmentsDefinition and design of project scope and deliverables Working with both internal and external stakeholders.Deployment across several different geography'sKey Supplier Management skills

Management of large projects and programmesManagement of business, service and infrastructure projectsIdentifying risk, change, resource managementKeen eye on costs and finances

Management of the programme of works for new site acquisitionsManagement of the implementation of services prior to site openingManagement of projectsSenior stakeholder managementImplementation of go live schedule for opening of new sites

Reviewing infrastructure resilience, security and the effects of GDPR

Project management of the outsourcing for central infrastructure services (PDD, RFP, evaluation, BAFO and contract)Project managed the relocation of infrastructure services to data centre provider.Renegotiated several key supplier contracts with significant cost savings.Managed and improved key supplier delivery and performance.Implemented key aspects of the ITIL framework to industry standards.

Track record of managing large IT service delivery organisations and a good grasp of the technology required in the digital age. Has a keen eye on value for money and cost savings with experience of managing large contract P&Ls and extremely comfortable managing budgets within tight margins. Key skills in outsourcing scoping, contract reset, cost take out, programme management, people and organisational change, stakeholder management, and IT delivery.

Working with senior management to review and improve the operational management of the European Finance and Accounts departmentRunning an internal efficiency review to deliver short and medium term recommendations to reduce cost and improve operational running

IBM Global Services Dec 2013 – Feb 2015 Project Director (Portfolio)Senior Manager leading a portfolio of 4 Finance service contracts, responsible for all aspects of Service management. Full P&L accountability ($35m)Management and responsibility for all projects and service delivery (onshore and offshore)Delivered $500k cost savings and restructuringDelivered Transformation programme for key accountLed external vendor and contracts management negotiationResponsible for all security and complianceKey RFP and bid lead for service management and data centreIBM Global Services 2009 – 2013 European Project Executive (Axa Insurance UK and Switzerland)Accountable for all contract and service deliveryManaged large transition programme ($3m rev)Managed large decommission programme (client savings $1m)Personal management of customer satisfaction and client relationshipKey sales lead resulting in additional $3m revLed and motivated the delivery team across Europe Driving improvement of service and processManaging security and complianceIBM Global Services 2006 – 2009 Global Delivery Executive (Nokia)Leading a global project team of 600 management and technical resources for Deskside and Servicedesk Personally delivered cost savings of $1m restructuring projectManaged Transition and Transformation Project to offshore resourcingKey contract management responsibility and P+L responsibility ($50m)Key data centre and service management bid and RFP lead

Personal accountability for all aspects of IBM Service Delivery to Diageo PLC within Europe, Middle East and Africa.Management of Infrastructure Delivery across EMEA including Servicedesk, SAP, Siebel, Messaging, and various other application systems. Management of the Infrastructure Transformation into the business as usual serviceFull responsibility for ensuring security compliance across the accountBudget responsibility of all account cost and expenditure Responsibility for headcount and task management across all lines of infrastructure service.

Day to day responsibility for 90 FTE delivering all aspects of the technical infrastructure environment including SAP Basis, Server, Midrange, DBA, Active Directory and Web User ManagementSet and maintained global standards for the technical environmentSuccessful delivery of the sizing and installation of several SAP infrastructure roll outs in EMEA and NAResponsible for system performance to agreed business SLAs Responsible for the provision of DR services across EMEAResponsible and accountable for £13m budget including £8m outsourcing contract.Successfully delivered cost savings of 10% against budgetResponsible for system security group across EMEAManagement of the Data Centre in UK and Ireland

Detailed all service requirements and prepared Request for Proposal for submission to outsourcing suppliersManaged, co-ordinated and controlled multiple project managers and project streamsManagement of the day-to-day support and availability of the computing infrastructure that hosts the central IT services. This includes Mainframe, AS400, IBM SP and RS6000, Compaq Server, and Network environmentsManagement of a cost centre of approximately £5m, including responsibility for charging methodologies to the businessManagement of the Whitbread Data Centre computing environmentResponsibility for the management of new systems into the production environmentCost savings of circa £750k achieved within 1 year of acquisition of the budgetNegotiated outsourcing of Technical Support elements to cover shortfall of resource and expertise