I'm the Host & Founder of Make I.T Paul-sible - A channel ALL about Internet - Digital Technology, from basic to extreme knowledge, from obsolete info to the future info. Targetting to Malaysia audience no matter you a 6years old kid or 80years old grandpa, it will be interesting to you.

Business Development Manager specialize in Online MarketingPropose and provide marketing ideas to achieve client objective

Responsibilities:- • Manage, Recruit and coordinate technical support team run in shift, recently a new team of Customer Care formed I’m leading it as well. • Handling escalation issue from Customer Care team e.g customer complaint • Assist CEO to execute project, e.g shifting/setting up new office. • Quality Management Representative for ISO 9001:2008 • In charge of handling abuse issues, dealing with MCMC, Cybersecurity and KPDN government. • Planning and executing… Show more Responsibilities:- • Manage, Recruit and coordinate technical support team run in shift, recently a new team of Customer Care formed I’m leading it as well. • Handling escalation issue from Customer Care team e.g customer complaint • Assist CEO to execute project, e.g shifting/setting up new office. • Quality Management Representative for ISO 9001:2008 • In charge of handling abuse issues, dealing with MCMC, Cybersecurity and KPDN government. • Planning and executing short term goal with CEO. • Dealing with Data center supplier and operation.(Procurement) Technical Experience Gained. 1. Knowledge in Linux(text base) 2. Deployed servers to different data center, Cyberjaya, AIMS, Pacnet & Tata(Singapore) 3. Knowledge in hosting control panel, cPanel, Helm, Plesk, Direct admin & Ensim. 4. Setting server from Celeron to Xeon server 5. Knowledge in DNS Management Skill 1. Coordinating of 20 technical supports + 4 Customer care Executive 2. Communication and negotiation skill 3. Risk Management and decision making Show less

Work Description: Call center environment-begin as consultant in 3G services, provide technical support and information regarding 3G-3 months later converted to telesales team-sales and promote Maxis service.-meet monthly target sales by numbers of registration-provide consultancy to customer