Paul Chen Email & Phone Number

Brisbane City, QLD, AU

AU

I lead the organisation's strategic initiatives - bringing vision to life; I'm also tasked with lifting the leadership capability across the organisation; Plus some company secretary duties.The objective of the role is to foster a child-safe culture, and driving impactful projects for children, youth, and families across Australia.

AU

I lead a national team remotely. The main premise of this role is to optimise support operations to drive high customer satisfaction. I have a track record in managing diverse teams and implementing innovative strategies.I lead a dynamic national team, overseeing 3 direct reports and 10 indirect reports, serving 1000+ employees, volunteers, community.

AU

I maximise productivity, reduce costs, and ensure that field operations consistently deliver outstanding performance.As the Field Performance Manager, I oversee 1 HR Business Partner as we partner with Regional Managers to foster positive workplace environments and manage employee relations. I have a proven track record in conflict resolution, compliance.

AU

This is a newly created team in the Mission Support department of the organisation. As a pioneering team, my areas of influence include:- change management- process management- team development- resource planningDay to day, my areas of responsibilities include:- Performance management and analysis- Lead investigator in misconduct matters- Rehab and return.

AU

I am a jack of all trades in this generalist HR role. Some of the output so far in my tenure and continuing responsibilities include:- review and update people related policies- advise and lead matters relating to performance management and rehabilitation- conduct disciplinary meetings- facilitate business process improvement- consult, develop and.

Englewood, Colorado, US

Achievements:Oct 2019 - Awarded 'Competent Leader' designationJul 2016 - Awarded 'Competent Communicator' designationJul 2015 - Jun 2016 - Vice President Membership

Brisbane, Brisbane, AU

• I was responsible for providing proactive advice to the business on current and emerging safety and wellbeing matters. I also provided first response to all incident and hazard notifications through SafetyCentre and.
• Led the service delivery of technical advice and support for all mid-tier safety and wellbeing matters, including risk management, incident and injury management, audit and verification, consultation and work health.
• Embedded a new safety management system within the business through facilitation and training;
• Drive the implementation of key controls to prevent workplace incidents and hazards;
• Implemented continuous improvement opportunities within the team. These included streamlining team processes for response to incident and hazard management and refreshing staff intranet content for first aid kits to.
• Audit case officers’ files weekly and recommend strategies to improve ways cases are managed. The team’s case load is collated into a weekly report which is circulated to the HR Executive Managers and Executive General.

Brisbane, Brisbane, AU

• In this specialist employee relations role, I was responsible to provide timely, accurate and legislatively sound HR case management advice that is risk balanced, commercially focused and aligned to the Group’s values.
• Managed a portfolio of about 25 cases with a mix of performance and conduct issues, and successfully defended an unfair dismissal claim and a common law claim within approved settlement parameters;
• Served as project lead aimed at finding operational efficiencies by simplifying the manual termination procedure to minimise self-service processing errors from the business by 50%;
• Developed a leaders’ pack to help them gain an understanding of the roadmap for managing performance the ‘Suncorp way’;
• Prepared quarterly reporting and commentary on insights and trend analysis relating to people issues.

Brisbane, Brisbane, AU

• This is a senior role within the CTP team. I provide clinical and technical expertise to assess CTP claims for reasonable and necessary treatment and rehabilitation requirements in conjunction with the Claims Advisors.
• Managed a team portfolio of about 120 motor vehicle accident claims with a mix of injuries including whiplash, sprains/strains and PTSD across five claims handlers by determining reasonable and necessary treatment.
• Chaired monthly ‘leadership triangle’ meetings responsible for leading and managing the team to achieve optimum claims outcomes for the customer and the organization;
• Achieved high return to work rates (<80%) for injured customers in team’s portfolio, which reduced claims costs by approximately 20% through a customer first approach;
• Deployed problem solving and countermeasure action plans in the revamped claims management procedure targeted at reducing claims cost and claim settlement parameters by another one percent;
• Team “Claims Engage” coming third in Queensland out of 100 ideas across the business for a design competition on innovation in 2015 for “iRecover back to life” – an app proposed for injured customers to self-serve on.

Brisbane, Brisbane, AU

• I assisted the project management and planning of key initiatives with a Commercial Insurance wide focus.Key achievements:
• Successful rollout of the ‘Made Better Series’: A series of 12 courses based on neuroscience designed to meet the strategic priorities of ‘empowered workforce’; ‘network collaboration’; and ‘customer first’ by lifting.
• Led, developed and implemented governance framework for keeping course content current offered by the Commercial Insurance Learning Campus.

Brisbane, Brisbane, AU

• I am responsible for ensuring positive return to work outcomes for employees affected by injury or illness (work or non-work related), ensure compliance with relevant legislative requirements and coordinating.
• Managed a portfolio of about 80 rehabilitation cases with a mix of complex work related and non-work related injuries such as repetitive strain, psychosocial and manual handling cases across six states and two.
• Lead and conduct regular feedback sessions on claims management strategies for ongoing professional growth and development;
• Contributed to the reduction of workers’ compensation premiums and lost time injury metrics by leading an ergonomic early intervention project and assisted with the implementation of InjuryNet.

Melbourne, Victoria, AU

• I provide labour market assistance to job seekers and ensure excellence in customer service. This is achieved by conducting vocational and fit for work assessments with clients who sustained compensable injuries to.
• QLD transferrable skills assessment
• NSW section 40 assessments
• Medico legal vocational assessments
• Job preparation services
• Case Management

Brisbane, Brisbane, AU

• I am responsible for ensuring positive return to work outcomes for employees affected by injury or illness (work or non-work related) and ensure compliance with relevant legislative requirements and coordinating.
• Co-ordinate, disseminate or manage all incoming incidents via our central OHS Inbox.
• Facilitate case management for Workers’ Compensation claims.
• Provide advice, expertise and consultation in injury management strategies and rehabilitation case management.

Brighton, MA, US

Master Of Business Administration (Mba)

Ahri Practising Certification Program (Apc), Human Resources Management/Personnel Administration, General

Chartered Manager

Diploma, Project Management

Graduate Diploma, Human Resources

Masters, Human Services (Rehabilitation Counselling)

Bachelor, Arts (Sports Studies)