I am a Senior Level IT professional with 20+ years of experience as an IT program manager as well as a business application support manager. I have been successful in these roles by critically thinking through situations and providing practical solutions that are in-line with strategic business initiatives. Additionally, I take a ‘customer focused’ and ‘service centric’ approach to problem solving, service support and relationship management. As an Sr. IT manager working in diverse SAP environments I was responsible for large scale, full life cycle software implementations. I have had the pleasure of implementing solutions for many areas of the business including; HR, Procurement, Sales, Marketing and Distribution, Supply Chain and Manufacturing. As a business application support manager, I have been responsible for ensuring the availability and usability of mission critical systems while surpassing the defined SLAs. As a systems implementer, I have led large scale international implementations for a global pharmaceutical company in a highly regulated, cross functional and cross divisional environment. Having both the system implementation and system support experience has allowed me to have a unique perspective and approach to providing value to my customers and stakeholders. I have an MBA from Lake Forest Graduate School of Management with an emphasis in International Management and am a certified project management professional (PMP) and certified in ITILv3 and Production and Inventory Control.Specialties: TECHNICAL - IT Service Management (ITSM)- Software Design and Implementation (SDLC)- Software Compliance and Regulations (SOX, Audit)- System Implementation / Support (ITIL certified)- Program Management / PMO (PMP certified) LEADERSHIP- Staff Management- Strategic Planning and Implementation - Governance ControlGENERAL MANAGEMENT- Financial Planning and Management- Vendor Management- Risk Management- Process Improvement