Paul Cohen Email and Phone Number
Paul Cohen work email
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Paul Cohen personal email
I have a proven track record in outsourcing and scaling operations and leading large geographically dispersed and culturally diverse teams across multiple countries and regions. I have over 15 years of experience in senior leadership roles in functional and business transformation, operational excellence, and team empowerment, leading to superior business performance, margin expansion, profit growth, and delivering shareholder value. I have also successfully designed and implemented a structured delivery methodology and operating rhythm to ensure effective and timely delivery of program requirements. I am a certified Lean Six Sigma Green Belt and have completed the Customer Centric Growth program at Babson College. I am passionate about driving change, enhancing customer experience, and delivering sustainable results.I am currently responsible for the implementation and embedment of an integrated remediation program, as part of Westpac's Court Enforceable Undertaking to achieve improved risk management capability and risk culture outcomes at Westpac.
Westpac
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Program Director, Strategic SourcingWestpac Oct 2023 - PresentSydney, New South Wales, Australia
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Program Director, Risk TransformationWestpac May 2021 - Sep 2023Sydney, New South Wales, AustraliaResponsible for the implementation of an integrated remediation program, as part of Westpac's Court Enforceable Undertaking with APRA, to achieve improved risk management capability and risk culture outcomes across Specialist Businesses Division.• Leading the delivery, implementation and embedment of the CORE (Customer Outcome and Risk Excellence) Program for Specialist Businesses Division across 19 workstreams and 6 Lines of Business• Designed and implemented a structured delivery methodology and operating rhythymn to ensure effective and timely delivery of program requirements• Successful delivery, implementation and embedment of an integrated plan through 11 quarterly packages of work• Development and delivery of customised learning program to 2000 employees which upfitted risk capability and improved risk culture across the division
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Executive Director, Operations - Asia PacificLexisnexis Apr 2016 - Dec 2020Sydney, AustraliaLeading the strategic direction of Customer Operations and Customer Experience across Asia Pacific and UK. Responsible for Business Systems transformation in Asia Pacific region. Regional leadership of Automation strategy and Facilities Operations. -
Executive Director, Customer Operations - Asia Pacific, Uk & IrelandLexisnexis Jan 2015 - Mar 2016Sydney, AustraliaLeading the strategic direction and transformation of Customer Operations & Customer Experience across Asia Pacific and UK. Implementation and execution of Continious Improvement strategy.
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Executive Director, Customer Operations - Asia PacificLexisnexis Mar 2014 - Jan 2015Sydney, AustraliaRegional leadership and transformation of Customer Operations & Customer Experience across the Asia Pacific region.
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Executive Manager, Customer & Sales Operations - PacificLexisnexis Feb 2012 - Feb 2014Sydney, AustraliaRegional leadership of Customer Operations and Sales Operation in the Pacific. Responsible implementation and execution of CX and Sales Strategy.
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National Manager, Sales Strategy And OperationsLexisnexis Dec 2009 - Feb 2012Sydney, AustraliaLeading the strategic transformation of the Pacific sales function and driving operational and sales process excellence.
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National Sales ManagerLexisnexis Sep 2008 - Dec 2009Sydney, AustraliaLeading a National Sales Team of 60 sales professionals to deliver revenue growth and new customer acquisitionTransformed a transactional sales function into a solution selling organisation that delivered 7% year on year revenue growth across a $70m portfolio and $4m in New business sales
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Regional Manager - Nsw/ActLexisnexis Apr 2007 - Sep 2008Sydney, Australia
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Team Leader - Corporate MarketsLexisnexis Jan 2006 - Mar 2007Sydney, Australia
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Account ManagerLexisnexis Oct 2003 - Dec 2005Sydney, Australia
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Sales ConsultantLexisnexis Uk Feb 2002 - Oct 2003London, United Kingdom
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Regional Operations ManagerFamous Brands Jan 1999 - Mar 2002Durban Area, South Africa
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Franchise ConsultantFamous Brands Dec 1992 - Jan 1999Durban Area, South Africa
Paul Cohen Skills
Paul Cohen Education Details
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Northwood
Frequently Asked Questions about Paul Cohen
What company does Paul Cohen work for?
Paul Cohen works for Westpac
What is Paul Cohen's role at the current company?
Paul Cohen's current role is Senior Executive | Customer Experience & Business Transformation | Operational Excellence.
What is Paul Cohen's email address?
Paul Cohen's email address is pa****@****xis.com
What schools did Paul Cohen attend?
Paul Cohen attended Northwood.
What are some of Paul Cohen's interests?
Paul Cohen has interest in Travelling, Professional Networking, Stock Market.
What skills is Paul Cohen known for?
Paul Cohen has skills like Sales Operations, Sales Management, Employee Engagement, Sales Effectiveness, Onboarding, Sales Transformation, Project Management, Recruiting, Sales, Sales Process, Change Management, Strategic Planning.
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Paul Cohen
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Paul Cohen
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