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Paul Comfort personal email
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Leading at Modaxo as the SVP & Chief Customer Officer, my mission is to enhance global urban mobility through strategic partnerships and innovative solutions. My role encompasses connecting transit leaders worldwide, showcasing thought leadership via the Transit Unplugged platform, and advocating for advanced public transportation practices. With a focus on improving mobility through my six best selling books, keynote speaking and live CEO Roundtables, my efforts are contributing to pioneering mobility solutions that resonate across the globe.In parallel, teaching at Villanova University allows me to share my expertise in public transportation systems, directly impacting the next generation of leaders in the field. My work as the Executive Director of the North American Transit Alliance has been instrumental in promoting private sector efficiency and value in transit, paving the way for improved business models for transit agencies. These roles demonstrate a commitment to improving leadership in the mobility industry, fostering sustainable urban development and a passion for transformative change in public transit.
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Adjunct FacultyVillanova UniversityBaltimore, Md, Us -
Adjunct FacultyVillanova University Oct 2024 - PresentVillanova, Pa, UsAdjunct Faculty teaching a new Masters/Doctoral course for the Civil & Environmental Engineering Department. CEE 8210 Public Transportation Systems - The course focuses on contemporary trends in public transportation systems utilizing my book "The New Future of Public Transportation" as the textbook.
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Svp & Chief Customer OfficerModaxo Jun 2022 - PresentMississauga, Ontario, CaConnect with global transit agency leaders, promote public transit and best practices through the Transit Unplugged Podcast and TV Show, live events, keynote speaking, articles and books. -
Executive DirectorNorth American Transit Alliance May 2020 - PresentWashington, Dc, UsNATA represents the largest private transit contractors in North America such as Transdev, Keolis, MV Transportation, RATP-Dev and National Express.We advocate on their behalf and that of our combined workforce to promote the efficiency and value of private contracting and pave the way for new innovative business models and standards in service of building better communities.NATA works to educate lawmakers and communities about this demonstrated value and connect our partners with the future of mobility. -
Svp & Chief Customer OfficerTrapeze Group Jul 2017 - Jun 2022Mississauga, Ontario, CaI am the chief transit evangelist and ambassador to the C-suite of our clients. I write magazine articles and blog posts on transit trends and challenges, speak at conferences and help promote thought leadership in our industry. Host of the popular podcast Transit Unplugged. -
Chief Executive OfficerMta Maryland May 2015 - Jun 2017Baltimore, Maryland, UsLed the nation's 11th largest transit system including oversight of bus, metro subway, light rail, and paratransit in Baltimore, Maryland and MARC Commuter Train and Statewide Commuter Bus services in Maryland and Washington DC with an operating budget of $820 million and a six year capital budget of $3.5 billion. Additionally directed funding and oversight to all 24 Maryland jurisdictions' Locally Operated Transit Systems and short line freight rail tracks throughout the state.Significant achievements include:- The development of the nation's largest current Public Private Partnership (P3) project, the Purple Line - a $5.2 billion, 30 year concessionaire contract, 16.2 mile light rail line connecting the Maryland suburbs of Washington DC to WMATA's Metrorail system. - The opening and operations of the $34.8 million Takoma-Langley Crossroads Transit Center, the largest non-WMATA Metrorail station public transit transfer point in the Washington DC area. - Winning a $27 million federal Tiger Grant for the MTA North Avenue Rising Project to bring a combination of transit technologies to a five mile stretch of MTA's core Baltimore City service area.- Leading the development of the $30+ million federally funded Environmental Impact and Alignment Study for a new Mag Lev high speed train line between Washington DC and Baltimore. - Development of the Baltimore Link transit redevelopment plan for Baltimore. Key elements include a complete rerouting of the entire bus network, adding new Express Link service for suburb to suburb transit, adding a new high frequency color coded service "City Link" on 12 key corridors, connecting to each other, Light Rail and Metro Subway, implementation of five miles of bus only lanes on downtown streets in Baltimore, construction of transit hubs with bike and car share and real time signage, installation of Transit Signal Priority on buses and key intersections & a cohesive rebranding of the system and 5,000 new bus stop signs. -
County CommissionerQueen Anne'S County Government Dec 2014 - May 2015Centreville, Md, Us -
Director Of OperationsMv Transportation Jul 2010 - May 2015Dallas, Texas, UsResponsible for overseeing all day to day operations of the nation’s largest single paratransit contract. Manage 1,200+ drivers, mechanics, supervisors from six garages and 250+ dispatchers, reservationists, schedulers, road supervisors and staff from a central Control Center providing over 7,500 trips per day on 650+ vehicles to more than 25,000 patrons with disabilities in the nation’s capital region. Improved safety performance by 50% reducing total Accident Frequency Rate (AFR) from a 4.8 avg. AFR to a 2.4 avg. AFR. Exceeded 92% Trip On Time Performance Goal for past year. Reduced Customer Complaints to meet Goal of 5/1,000 for past year Achieved 100% average telephone response time of under 2 min. Responsible for union Step 2 Grievance resolution and CBA negotiation. -
Attorney And ConsultantChapman, Bowling And Scott, P.A. & Comfort Solutions Group, Llc Jul 2009 - Jul 2010Business Development Consulting and Private Law Practice.
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County AdministratorCharles County Government May 2007 - Jul 2009UsChief Operating Officer for suburban Maryland county government. Oversee $300 million annual operating budget directing government service delivery with over 1,000 employees and contractors. Developed new County Stat program measuring key performance indicators in all county departments. -
County AdministratorQueen Anne'S County Government Apr 2003 - May 2007Centreville, Md, UsOversee $100+million operating budget, twelve departments and over 500 employees. Also served as Director of Economic Development and Human Resources Director. Key accomplishments include directing overhaul of several departments, implementing new Workers Compensation procedures leading to nearly $2 million rebate to county over two years, development of 2 Year and 20 Year Plans for Government, development of county government television station (QACTV 7) and implementation of Sister County Program
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Vice President National Contracts & General ManagerYellow Transportation, Transit And Executive Services Feb 1998 - Feb 2003Full management oversight of 10 transit contracts, $14+ million operating budget with 200+ employees operating over 150 buses, vans and sedans from multiple facilities in a three state area. Responsible for implementation of national operations of Maryland's largest ground passenger transportation company.
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Radio PersonalityWctr 1530 Am Jan 1986 - Jan 2002Part-time radio news and commentary host. -
Marketing ManagerLaidlaw Transit Services Jan 1994 - Jan 1998Business Development for the nation's largest passenger bus company. Winning contracts to operate fixed route and paratransit services for county/city governments. Responsible for implementation of over $50,000,000 in transit contracts.
Paul Comfort Skills
Paul Comfort Education Details
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University Of Maryland Francis King Carey School Of LawLaw -
University Of Maryland Baltimore CountyHistory
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Chesapeake CollegeHumanities & Social Sciences
Frequently Asked Questions about Paul Comfort
What company does Paul Comfort work for?
Paul Comfort works for Villanova University
What is Paul Comfort's role at the current company?
Paul Comfort's current role is Adjunct Faculty.
What is Paul Comfort's email address?
Paul Comfort's email address is pa****@****oup.com
What is Paul Comfort's direct phone number?
Paul Comfort's direct phone number is +190562*****
What schools did Paul Comfort attend?
Paul Comfort attended University Of Maryland Francis King Carey School Of Law, University Of Maryland Baltimore County, Chesapeake College.
What skills is Paul Comfort known for?
Paul Comfort has skills like Leadership, Government, Strategic Planning, Team Building, Contract Management, Budgets, Transportation, Management, Policy, Public Speaking, Operations Management, Public Transport.
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