Paul Consignado Email & Phone Number

Los Angeles, California, United States

Strategic Planning and ExecutionDevelop and implement strategies to support company goals.Collaborate with senior management to align operations with the strategic direction.Operational ManagementOversee daily operations for efficiency and effectiveness.Implement policies and procedures to enhance productivity and reduce costs.Monitor and analyze key performance indicators (KPIs) for improvements.Team Leadership and DevelopmentLead and manage the operations team, providing guidance and support.Foster a positive and productive work environment.Implement training and development programs for team members.Budget ManagementDevelop and manage the operations budget.Ensure activities are conducted within budgetary constraints.Identify cost-saving opportunities without compromising quality.Process ImprovementImplement process improvements to enhance efficiency.Use data analysis to identify trends and areas for improvement.Lead initiatives for continuous improvement and excellence.Vendor and Stakeholder ManagementManage relationships with key vendors and service providers.Negotiate contracts and ensure service level agreements (SLAs) are met.Collaborate with stakeholders to support operational goals.Compliance and Risk ManagementEnsure compliance with industry regulations and standards.Develop and implement risk management strategies.Conduct audits to ensure operational integrity and compliance.Technology IntegrationOversee the integration and implementation of new technologies.Ensure the technology infrastructure supports operational needs.Collaborate with IT to address technology challenges.Reporting and CommunicationPrepare and present regular reports on operational performance.Ensure clear communication across all levels of the organization.Facilitate cross-departmental collaboration to achieve objectives.

Union City, California, United States

Dynamic Operations Manager with over 10 years of experience in overseeing daily operations, optimizing processes, and leading high-performance teams in the tech and gaming industry. Adept at strategic planning, budget management, and implementing process improvements to drive efficiency and growth.Key Responsibilities:Managed and supervised daily operations to ensure efficiency and effectiveness.Led and mentored a team, fostering a collaborative and high-performance culture.Implemented process improvements and best practices to enhance operational workflows.Developed and managed budgets, ensuring cost-effective operations.Established and monitored key performance indicators (KPIs) to drive continuous improvement.Ensured compliance with company standards, policies, and regulatory requirements.Skills:Team LeadershipProcess OptimizationStrategic PlanningBudget ManagementPerformance MonitoringProblem SolvingProject ManagementEffective CommunicationAdaptabilityTechnical Proficiency (Project Management and Data Analysis Tools)

Cainta, Calabarzon, Philippines

Clothing customization, printing and embroidery.

Antipolo, Calabarzon, Philippines

Experienced Lead Supervisor with a proven track record in managing technical support teams within a BPO environment for Direct TV. Skilled in team leadership, customer service excellence, and operational efficiency.Key Responsibilities:Team Management: Supervised and guided technical support agents, ensuring effective performance and professional development.Performance Monitoring: Tracked key metrics like call handling times, resolution rates, and customer satisfaction, implementing improvement plans as needed.Customer Service: Ensured prompt and effective resolution of technical issues, maintaining high customer satisfaction standards.Operational Efficiency: Optimized workflows to reduce downtime and enhance overall efficiency.Quality Assurance: Conducted regular audits to maintain compliance and service standards.Escalation Management: Resolved complex customer issues promptly and effectively.Reporting: Prepared reports on team performance and operational metrics for senior management.Training: Delivered ongoing training to keep the team updated on product knowledge and troubleshooting techniques.Client Interaction: Communicated regularly with clients to align expectations and address concerns.Skills:Leadership and Team ManagementTechnical Support ExpertiseCustomer Service ExcellencePerformance MonitoringOperational EfficiencyQuality AssuranceProblem-SolvingEffective CommunicationTime ManagementProcess ImprovementTraining and DevelopmentClient Relationship ManagementLead Supervisor, Technical Support, BPO, Direct TV, Team Management, Customer Service, Performance Monitoring, Operational Efficiency, Quality Assurance, Escalation Management, Process Improvement, Training and Development, Client Interaction.

Mandaluyong, National Capital Region, Philippines

Passionate Intuit Mac Account Manager with expertise in QuickBooks for Mac, dedicated to driving client satisfaction and business growth. Proven ability to build strong relationships, deliver strategic solutions, and empower Mac users in optimizing financial management.Key Responsibilities:Client Engagement: Cultivate and manage relationships with a diverse portfolio of Mac-focused clients, ensuring their needs are met with tailored solutions.Strategic Account Management: Develop and implement account strategies that drive revenue growth, retention, and customer success.Product Expertise: Provide expert guidance on QuickBooks for Mac functionality, educating clients on its features and benefits.Collaboration: Work cross-functionally to align client objectives with company goals, delivering seamless service and support.Market Insight: Stay informed on industry trends and Mac-specific needs to anticipate client challenges and opportunities.Achievements:Successfully increased client retention by 40% through proactive account management strategies.Led initiatives resulting in 18% revenue growth within the Mac customer segment.Recognized for outstanding client satisfaction ratings and positive feedback.Skills:Client Relationship ManagementStrategic PlanningQuickBooks for Mac SolutionsBusiness DevelopmentProblem-SolvingCommunicationTeam Collaboration

Los Angeles California

As Marketing Director at Groove Entertainment, I spearheaded comprehensive marketing strategies for import tuner shows, car shows, and major events across California, Hawaii, and the Philippines. My role involved strategic planning, brand management, and overseeing content creation by photographers and videographers. I also had the privilege of collaborating with Hollywood celebrities, business owners, and marketing managers from Budweiser and Bud Light.Key Achievements:Enhanced brand visibility by 30% through targeted social media initiatives and influencer partnerships.Achieved a notable 20% year-over-year increase in event attendance via innovative digital marketing strategies.Delivered a 25% increase in overall marketing campaign ROI through effective budget management and strategic allocation of resources.Qualifications:Over 7 years of progressive marketing experience, specializing in digital tools, analytics, and strategic planning.Demonstrated leadership, communication, and analytical skills honed through successful execution of diverse marketing initiatives.I am passionate about driving growth and brand prominence within the media, events, and automotive sectors. Companies seeking a dynamic Marketing Director with a robust background in strategic planning, digital marketing, brand management, and event promotion will find my experience and skills valuable assets to their team.

United States

Dynamic and results-driven Recruiting Manager with extensive expertise in military recruitment and talent acquisition for the United States Navy. Proven track record in identifying, attracting, and securing top-tier candidates to fulfill strategic workforce needs. Adept at leveraging innovative sourcing strategies, networking, and relationship-building to achieve exceptional recruitment outcomes. Committed to fostering diversity and inclusion while maintaining compliance with Navy recruitment standards and regulations.Key Skills:Military RecruitmentTalent AcquisitionStrategic SourcingRelationship ManagementDiversity & InclusionCompliance & RegulationsTeam LeadershipData-Driven Decision MakingExperience Highlights:Developed and executed comprehensive recruitment strategies aligned with Navy’s workforce needs, significantly increasing qualified recruits.Utilized targeted outreach and engagement techniques to build a pipeline of highly skilled candidates, reducing time-to-hire.Led a high-performing recruiting team, providing mentorship and training to enhance performance and ensure adherence to Navy recruitment policies.Spearheaded initiatives to promote diversity within the Navy’s recruitment efforts, creating a more inclusive and representative workforce.Certifications:Professional Selling Skills from Achieved Global.

Sunnyvale, California, United States

Managing supplies for Navy Recruiting District San Francisco, out of Pocket expenses for all Rexruiters and Government Vehicle Management with my Navy Team.

Navy Recruiter in-charge Fremont California.Navy Medium Recruiting of the Nation 2004

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Freemason

Special Training

Activities and Societies: Freemason