Head of operations for a flagship campus in Chester. Delivering integrated services and focusing on customer experience across multiple locations housing several thousand bank staff.

Head of operations for head office buildings across the UK and Ireland. Delivering integrated services and focusing on customer experience across thirteen locations with a total corporate foot print of 180,000 m2 and housing 15,000 bank staff.

Delivering change and service transformation across multiple services to Airbus. Managing and leading a team of two hundred through process change, service optimisation and transformation across multiple disciplines to deliver service excellence and continuous improvement.

Consultancy specialising in transition, stabilisation, transformation, change management, continuous improvement and growth strategy projects. Enabling businesses to deliver excellence, expand market share and IDENTIFY, ENGAGE, MOTIVATE and GROW existing business, develop new opportunities, partnerships and alliances. Focusing on both core and strategic activities by developing service transformation strategies to improve business processes, sales reach, service delivery and… Show more Consultancy specialising in transition, stabilisation, transformation, change management, continuous improvement and growth strategy projects. Enabling businesses to deliver excellence, expand market share and IDENTIFY, ENGAGE, MOTIVATE and GROW existing business, develop new opportunities, partnerships and alliances. Focusing on both core and strategic activities by developing service transformation strategies to improve business processes, sales reach, service delivery and increase customer engagement and loyalty by executing on initiatives and delivering positive outcomes.Experience gained from over twenty five years of senior roles in enterprise sales, operational service delivery, professional services, strategic sales and alliances leadership with major European and North American corporations.Key areas of expertise:Interim managementChange ManagementProject ManagementTransition, Stabilisation and TransformationBusiness AnalysisProcess mapping and re-engineeringContinuous Improvement Insourcing and outsourcing (Facilities, Document management and Business process)Market profiling and analysisPartner and alliance identification and engagementBenchmarkingGo To Market planning and strategyChannel maturity modelsWorkshop and mind mapping facilitationStakeholder managementSales development and productivity mentoringHR (performance management)Customer communications and engagementDocument managementCost consolidation Show less

Global responsibility for delivering change and transformation to strategic alliances and partner sales channels. Creating and implementing a Strategic Alliances programme to attract, develop and support partner sales. Growing market share in BPO and DPO outsourcing markets through delivering AP, OTC, T & E & CCM solutions through resellers, SI and BPO partner channels in UK, Europe, NA & Asia. Achievements included– 2016 - New business wins of £1.55m (102% of £3m annual quota… Show more Global responsibility for delivering change and transformation to strategic alliances and partner sales channels. Creating and implementing a Strategic Alliances programme to attract, develop and support partner sales. Growing market share in BPO and DPO outsourcing markets through delivering AP, OTC, T & E & CCM solutions through resellers, SI and BPO partner channels in UK, Europe, NA & Asia. Achievements included– 2016 - New business wins of £1.55m (102% of £3m annual quota by half year) and development of a £28m pipeline (80% GSI and 20% direct financial & professional services sector)– 2015 - Exceeding quota of €10m (€11.5m 115%) new business sales via partners and alliances sales channel, and expanding alliances sales team to six people, across UK, Europe and North America.– 2014 - Winning a €17.5m UK Central government contract through a global BPO and as a result achieving 120% of annual quota.– 2013 - Achieving 120% of €20m quota for net new business acquisition. Show less

Strategic Alliances director of Pitney Bowes Management Services. Developed a Go to Market strategy for the managed services division of the business. Initially identifying and recruiting target partners and alliances, created a ‘sell to, sell through and sell with’ strategy and then a maturity model for the alliance partners.Achievements included– Delivered $1 million of new business sales in initial three months and grew pipeline by $5m in Q4.– Created and implemented an… Show more Strategic Alliances director of Pitney Bowes Management Services. Developed a Go to Market strategy for the managed services division of the business. Initially identifying and recruiting target partners and alliances, created a ‘sell to, sell through and sell with’ strategy and then a maturity model for the alliance partners.Achievements included– Delivered $1 million of new business sales in initial three months and grew pipeline by $5m in Q4.– Created and implemented an alliance engagement model and contract.– Introduced a Go to Market strategy for ‘selling to, selling through and selling with’ alliance partners. Show less

A strategic role reporting directly to the US based Global VP for Channel & Alliance business. The role carried global responsibility for the transformation and rapid change management of strategic partner sales channel relationships and business outside of North America, as well as project sponsorship, service delivery and operational management. Delivering a transformational approach to partner identification and Go to Market to become aligned to the corporate and commercial goals of both… Show more A strategic role reporting directly to the US based Global VP for Channel & Alliance business. The role carried global responsibility for the transformation and rapid change management of strategic partner sales channel relationships and business outside of North America, as well as project sponsorship, service delivery and operational management. Delivering a transformational approach to partner identification and Go to Market to become aligned to the corporate and commercial goals of both Pitney Bowes and its SI and BPO partners.Achievements included– Exceeding $6 million quota of new business process and SaaS sales wins through global SI and BPO partners.– Won International Sales Leadership award for performance above 100% of quota for 2012.– Recruiting partners and developing partner sales, pre-sales and solution architects in key Pitney Bowes solutions.– Recruited and certified ten global SI/BPO partners in two years.– Introduced a channel maturity model to optimise outcomes and grow revenues. Show less

An International executive board level role, responsible for delivering business transformation and change management to internal teams and clients through a professional services practice of fifty full time employees including pre-sales consultants, business analysts, project managers and software developers across the UK, Scandinavia and Germany with a pre-sales and project delivery sales revenue budget of $3 million through enterprise clients. The European professional services practice was… Show more An International executive board level role, responsible for delivering business transformation and change management to internal teams and clients through a professional services practice of fifty full time employees including pre-sales consultants, business analysts, project managers and software developers across the UK, Scandinavia and Germany with a pre-sales and project delivery sales revenue budget of $3 million through enterprise clients. The European professional services practice was responsible for document image processing to workflow readiness, customer communications management, I.T project implementation, I.T procurement, I.T infrastructure, overall corporate governance and alliances. Achievements included– 2011 Achieved $3m new business (100% of YTD sales quota) and operational costs 10% below budget in H1.– 2011 Won International Sales Leadership award for performance above 100% of quota.– 2010 Transitioned three European regions to combine off shore, near shore and contract staff, in to one team. – 2009/10 Increasing employee engagement and client satisfaction by more than 15% over 24 months.– 2009 Reduced costs by $1.1m (53%) and increased revenues by $1.657m (67%) in 2009. Show less

Invited by local leadership to create a UK alliances strategy plan to define new market channels and establish a broader client base for Oce outsourced services, solutions and equipment. Developed a ‘sell to, sell with and sell through’ approach and Go to Market plans for Oce and partner sales & marketing teams. Achievements included– Increased revenues from £400 k to £1.1 m in 2007 and achieved £2.5 m of new partner revenue in 2008.– Introduced a win: win process to manage… Show more Invited by local leadership to create a UK alliances strategy plan to define new market channels and establish a broader client base for Oce outsourced services, solutions and equipment. Developed a ‘sell to, sell with and sell through’ approach and Go to Market plans for Oce and partner sales & marketing teams. Achievements included– Increased revenues from £400 k to £1.1 m in 2007 and achieved £2.5 m of new partner revenue in 2008.– Introduced a win: win process to manage direct sales conflict resulting in a 20% increase in sales productivity. Show less

– December 2004 promoted to sales director responsible for new business across the finance, telecoms and utilities verticals in the UK, managing a team of twelve solutions and services sales professionals. Achievements included – 2005 writing £21.9 m (210% of target) highlight securing a services contract with a major US investment bank – 2006 won sales incentive awards of three trimesters, four quarters and annual high altitude sales awards