I was promoted to continue my legacy of transformational retail operations performance and employee development across additional stores (up to 60k sq ft per store) and across a multi-unit plaza owned by Publix. Direct a staff of 335 and responsible for millions of dollars in sales annually. A change agent who achieves operational excellence, turns around underperforming areas, executes competitive and proven retail strategies, and implements company-wide process improvements. Promotes a positive, collaborative workplace culture and environment conducive to achieving annual sales targets and continued employee growth. Highlights of accomplishments in this role include:• Lead the company in gross profit and sales increase. Consistently drives stores and teams to successfully achieve sales and recognized for: Top Sales in Profits in the years 2010, 2011, 2013, 2015, 2017, 2018, 2019, 2020, and 2021.• Ranked #2/1280 in store sales in 2021 and ranked #1/368 stores in Division YTD.• Concepted a high school recruitment strategy for succession planning that was promptly adopted companywide as a training resource (script and DVD) for other managers. • Promoted 77 employees to elevated positions, including 12 store managers, throughout tenure. • Quickly gained trust of existing teams and management in each store creating teams that were receptive to meaningful coaching and open to culture shifts and organizational change.• Tapped to rebuild the culture and turnaround performance at a local store. Improved volume, customer satisfaction, employee retention, and drove store from an 8th place ranking for sales volume in the company, to 2nd place within 2 years. Employee turnover improved from 14% down to just 4%.• Positioned Publix to be the heart of the community offering a positive shopping experience and drove revenue growth by 4 to 6% YOY in a non-growth area. • Selected to lead a store facing a 28% increase of business due to nearby store closure.

I was hand-selected and promoted to manage a brand-new store location based on track record of retail success as Grocery Manager. Built and led a team of 14 high-performing managers and focused on long-term talent development. Oversaw daily operations with a blend of hands-on management, mentoring, forecasting, performance management, and training. Incorporated daily huddles and maintained transparent communications and expectations. Proactively identified gaps, overcame obstacles, and implemented innovation solutions which enhanced store operations and performance. Highlights of accomplishments in this role include:• Decreased length of onboarding process and turn-over rates by effectively coaching new employees on safety standards and operating procedures.• Analyzed current training protocols then developed and implemented new procedures to increase efficiency.• Boosted overall customer satisfaction ratings with specialized staff training in product specifications, sales incentives, and selling techniques.