Paul Core Email and Phone Number
plano, texas, united states
Paul Core's Location
Dallas-Fort Worth Metroplex, United States
Paul Core's Contact Details
Paul Core work email
- Valid
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Paul Core personal email
n/a
Paul Core phone numbers
About Paul Core
Passionate about learning, new technologies, and getting things done. For one of my recent projects I was asked to overhaul the Customer Success Manager onboarding experience, make it scalable, and ensure it agile to adjust to each hiring manager’s needs. From analysis to implementation, the online Learning Management System (LMS) experience was developed using customer user stories to drive an implementation that led to user adoption/MAUs exceeding targets. New, challenging, fun, outside my (and my team’s) comfort zone, and passionate user adoption. This is what I like to do, get a challenge and make it happen.Over 15 years' experience as support and consulting manager in both private and public sectors. Very strong partnering skills, analytical skills, and written/verbal communication skills. Ability to lead and manage complex projects from concept to fully operational status. Goal-driven individual with proven IT and business leadership capabilities with demonstrated skills in building and maintaining customer trust and credibility at Executive levels.
Paul Core's Current Company Details
Siemens Digital Industries Software
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Director, Global Partner Development
plano, texas, united states
- Employees:
- 12424
Paul Core Work Experience Details
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Director, Global Partner DevelopmentSiemens Digital Industries Software 2022 - PresentPlano, Texas, United StatesResponsible for bringing together individual certifications, solution specializations, and industry competencies into a single integrated global Expert Partner recognition and promotion program.
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Global Partner Presales And Technical EnablementSiemens Digital Industries Software 2019 - 2022Plano, TxSuccessful convergence of Partner PreSales, Program Management, and Customer Success to provide scalable enablement of over 4000 technical solution partner personnel world wide.
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Global Program Manager/Business Analyst, Customer SuccessAutodesk 2015 - 2018Plano, Texas• Provide direct strategic program enablement for worldwide Customer Success organization• Develop KPI’s and track for Customer Success and performance measurement• Identify process, tool, and behavioral improvements for operational efficiencies within engagements• Program management for Customer Success implementation of Salesforce based meeting solution• Program management for SharePoint based Account Health Dashboard • Create, manage, and administer Customer Success Playbook solution built in Atlassian Confluence • Create, manage, and administer new Customer Success employee onboarding experience built in cloud based Talent LMS (Learning Management Solution)• Perform business analysis and create customer user stories for Salesforce design changes to customer's account management portals • Provide the function of team expert for Learning Management (LMS) tools, Brainshark training development, advanced Excel (pivots, slicers, OLE, etc.), and basic Customer Success analytics -
Manager, Customer Success/Support Team (Csms/Sams), AmericasAutodesk 2014 - 2015Plano, Tx• Created an initial scorecard for tracking account health, development and broad adoption of a return on investment (ROI) approach to support, creation and implementation of a delivery planning tool subsequently adopted as the standard, a decision support heat map for global SAM/CSM Managers, and a standardized delivery/engagement model segmenting customers to deliver on margin and customer success. • Led and managed a $12M portfolio and a geo dispersed team of industry/product experts delivering Enterprise customer services. • Closely worked with the Major Account / Named Account sales teams in joint account planning and strategic positioning of Premium Support value proposition to gain new Enterprise customers. • Measured and monitored performance against established SLA's and OLA's to ensure achievement of team targets and adherence and consistency to organizational standards. • Interfaced directly with senior leadership on forecasting, discrepancies, and variance trend analysis in both delivery and revenue. • Collaborated with internal Autodesk business partners regularly to drive improvements in technical capability and support of products. • Active in setting organization vision, global projects and initiatives, and proactively identifying effective strategies to promote workflow efficiency.
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Customer Success Manager / Support Account Manager (Sam)Autodesk 2013 - 2014Plano, Tx• Responsible for the delivery of Enterprise Priority (EP) support services to a select set of strategic Autodesk customers. Responsibilities included establishing/maintaining executive level relationships, cross group collaboration with internal and external key stakeholders, and creative creation of engagements and deliverables. • Successful management of EP support to strategic customers in Manufacturing and Architecture/Engineering industries• Customer loyalty successes: Within 12 months, turned an openly hostile license compliance customer into a renewal with an additional $130K in net-new revenue; produced 3+ internal references from multiple customers with an external reference in-work.• In the first year with Autodesk, participated in 14 special projects resulting in a manufacturing scorecard, standard interviewing questions set, refined SAM onboarding processes, documented processes for new customer setup on internal tools, customer and user surveys, and analysis of contracts, staffing, and hiring.
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Senior Program ManagerMicrosoft Corp 2001 - 2012Heidelberg Area, GermanyWorked with US Department of Defense customers and NATO members to ensure successful design, deployment, and optimal operation of Microsoft software and solutions. Led collaborative team of assigned Microsoft employees, partners, vendors, and suppliers to achieve customer success. Managed team of Account Managers, Premier Field Engineers, and Software Consultants to implement the appropriate Microsoft solutions. Managed sensitive and business critical issues impacting either the customer’s business or impacting Microsoft's relationship with the customer. Provided leadership by providing guidance in helping to develop the skills necessary to effectively manage customer relationships, and effectively resolve customer issues. Accountable to executive level customer contacts with quarterly and monthly business reviews. (first half of tenure in Charlotte, NC and second half as expatriate in Heidelberg, Germany) -
Senior Technical Account ManagerMicrosoft 1997 - 2001Charlotte, North CarolinaManaged Public-Sector customer organizations. Delivered the highest level of customer satisfaction by successfully aligning the customer’s short-term and long-term operational business objectives with Microsoft products and programs. Adept at articulating the business value of solutions and developing strategic service delivery plans. Build and maintain strong working relationships with all levels of the customer organization from technical to executive. Work to escalate critical issues by utilizing account management skills and technical breadth and depth to effectively negotiate with all parties involved to resolve customer issues efficiently and effectively. Active member of Microsoft’s Employee Mentoring Program and core hiring team working across Microsoft and with local universities.
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Senior Systems EngineerNasa Headquarters 1994 - 1997Washington D.C.Lead Systems Engineer and Project Manager in Enterprise Architecture division responsible for Microsoft Project files, hiring/firing, budget, and deliverables for IT. Delivered file and print solution consolidating the Headquarters 26 code-specific solutions and services into single Enterprise. Windows Server and Unix administrator. In a resource sharing arrangement between agencies, detailed to the US White House for technology outreach to US and International K-12 education. Inaugural member of the GLOBE (globe.gov) program, developed courseware and documentation for global collaboration supporting international scientific research. -
Engineer Officer, Corps Of Engineers (Active & Reserves)Us Army 1990 - 1994San Francisco, California AreaEngineer Officer. Brigade Operations Officer managing military operations, deployment planning, and exercises. Company Commander with daily responsibility for 232 soldiers. Lead response teams to FEMA, USFS, and State OES "First Responder" real-world responses and in exercises. Served as Enlisted Cavalry (Recon) Scout then completed Officer Candidate School and Engineer Schools as an Officer. Various assignments in reserve components and active duty.
Paul Core Skills
Program Management
Itil
It Service Management
People Management
Management
Enterprise Software
Dod
Security Clearance
Expatriate Management
Business Travel
Business Relationship Management
Microsoft Technologies
Military Experience
Software Documentation
Project Planning
Leadership
Integration
Cloud Computing
Pmp
Military
Business Development
Data Center
Disaster Recovery
Cissp
Software Project Management
Enterprise Architecture
Security
It Strategy
Professional Services
Business Intelligence
Information Security
Saas
It Management
Computer Security
System Deployment
Requirements Analysis
Sharepoint
It Operations
Operations Management
Sdlc
Solution Architecture
Vendor Management
Cross Functional Team Leadership
Information Technology
Software Development
Service Delivery
Architecture
Project Portfolio Management
Pre Sales
Agile Project Management
Frequently Asked Questions about Paul Core
What company does Paul Core work for?
Paul Core works for Siemens Digital Industries Software
What is Paul Core's role at the current company?
Paul Core's current role is Director, Global Partner Development.
What is Paul Core's email address?
Paul Core's email address is pa****@****esk.com
What is Paul Core's direct phone number?
Paul Core's direct phone number is +141550*****
What skills is Paul Core known for?
Paul Core has skills like Program Management, Itil, It Service Management, People Management, Management, Enterprise Software, Dod, Security Clearance, Expatriate Management, Business Travel, Business Relationship Management, Microsoft Technologies.
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