Paul Cossey Email and Phone Number

Norwich University of the Arts (NUA) is an independent specialist arts, design and media University with a 170 year reputation for excellence.NUA is dedicated to providing vocational, practice based courses which allow students to enter an exciting and challenging community of artists, designers and makers who share their passions and interests. Whilst the institution’s history can be traced back to 1845, it is contemporary and forward thinking with industry standard facilities in its city centre campus.Today NUA continues to thrive as an established University sector institution, with a national reputation for excellence and a strong ethos as a creative academic community.Technologies• Jamf• Jamf Protect• Extensis Type Server• Quest Kace K1000 service desk• macOS MDM - Profile Manager• iOS MDM - Microsoft Intune• Munki• Munki Report• Autopkg• Microsoft 365• Microsoft Azure• Reposado• Apple Remote Desktop• PaperCut• Sophos Cloud• Apple School Manager• AUSST (Adobe Update Server Setup Tool)• Sassafras Keyserver• TimeMachine• Apple Server• FileVault EncryptionResponsibilities• Technical Ownership of the Apple estate on a Windows Active Directory/Azure infrastructure• macOS & iOS software and patch management• macOS & iOS device security - GDPR compliance• macOS & iOS device policies

Norfolk Contracts Ltd is a local consultancy that is proud of its roots, with over 50 years combined experience in IT. Offering a positive business solution for companies all over the UK, from supplying large office network systems, installing wireless broadband at your home, and offering IT system support contracts, to creating tailored a web presence.Completed Projects• WiFi survey and installation to provide strong and reliable signal coverage to the customer’s farmhouse and holiday cottages.• AVG anti virus installation for key customer ensuring minimal computer down time.Responsibilities• Provide 2nd line on site IT support for Norfolk Contracts customers

Since 1952, Cambridge Education Group has been delivering the highest quality academic, creative and English Language programmes, preparing thousands of students to progress onto the world’s leading universities.Completed Projects• Manage Sophos Anti Virus installation across the groups server, PC & Apple Mac environments.• Student accommodation upgrades to Meru AP/Fortinet Firewalls & HP AP/Fortinet Firewalls.• Manage transition from Surf Control spam filter to Sophos ES1000 Spam Appliance.• Implementation of Sysaid Help-desk call logging system.• Manage & implement the desktop refresh from Fujitsu PC’s to Dell.• Manage & implement transition from Backup Exec to DMP 2007.• Implementation of standard desktop images for windows and OS X.• Managed the installation of a PC in every classroom.• Re-patch and label IT hardware & important cables with hostname, IP Address & function.• Domain server upgrade to WIN2008 on one of the satellite sites.• Network switch, firewall and server install to new library connecting back to the main building via and EPS8 LANX.• Change IP addressing scheme from 192.168.1.x to 10.x.x.xResponsibilities• 1st - 3rd line support of the groups desktop PC’s/laptop’s/Apple Mac’s in a mixed XP/WIN7/OSX 10.5/10.6 environment across 8 sites in Cambridge, London, Coventry & Preston.• Install & support 20 Windows 2003 & 2008 Servers & 1 Apple Mac Server.• Install & support 110 Apple iMacs & MacBook’s, 400 PC’s and 60 Laptops.• Evaluate new software/hardware & recommend new products.• 2nd & 3rd line support for all telecommunications – IP desk phones, mobile phones, iPhones, Blackberry’s & 3G Cards.• Back up and restoration of Data.• Firewall Configuration & Support.• Network management, support and installation (LAN, WAN, Wireless).• Web & Spam filtering.• IP Network Security Camera’s.• Electronic ID Door Entry system.• Microsoft Exchange 2003.• Active Directory.• Open Directory.• DFS Configuration between servers.

Projects and Responsibilities• Technical support for all 12 Waveney PCT doctors surgeries totalling around 250 PC’s & the trusts HQ totalling around 80 PC’s and 6 windows 2003 servers.• 2nd line support for EMIS & Vision medical systems.• Continued roll out of new IT equipment for the NPfIT program.

The JPUH is a vibrant university hospital providing the best possible care to a population of 230,000 residents across Great Yarmouth, Lowestoft and Waveney, as well as to the many visitors who come to this part of East Anglia.Projects and Responsibilities• Project manage the NPfIT roll out of all new IT equipment to Waveney PCT doctors surgeries. • Provide resource for upgrade of IT equipment at the James Paget for the NPfIT program.• Technical support for all 12 Waveney PCT doctors surgeries totalling around 250 PC’s.• Audit surgeries to provide full inventory of all IT kit for Waveney PCT.

The main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the County. Responsibilities • Remote technical support.• Accurate logging of support calls.

Like all Virgin companies, Virgin Money was launched to give customers a better deal. We aim to offer you a wide range of great value financial products that are easy to understand and sort out.Responsibilities • 1st & 2nd line desktop technical support.• 3rd line telephony support.• 24hr on call support for the groups telephony systems.• Accurate and detailed logging of support calls.• Backing up and restoring data.• Planning & managing personnel moves.