Focused mainly in supporting Healthcare clients but well versed in multiple areas of to support any organization with business services needs. Engagements include elements of systems/process alignment, business and business case strategic planning, program managment, Healthcare SME, etc

Specializing in the areas of operational process alignment, change management, communication, education, software/technology integration and implementation. •Annual Employee Engagement Solution Leader – communication planning and scope, survey design development and delivery. Survey assessment and action planning. Year over year results consistent with organizational goals and action plans. Net employee engagement improvement scores year/year.•Author- the Organizational Agility Triangle (OAT): Strategy, People, Structure, Infrastructure, Information, Process, and Culture –alignment and integration. A solution for success in becoming an Agile Organization.

Senior leader – responsible for management and oversight of practice operations; daily business functions, human resources, payroll, policy and process, revenue cycle, standardization of operations. •Successfully defined and lead standardization operational processes; clinic operations, credit balance management, patient care concern identification and tracking unbilled management, patient collections, provider credentialing, revenue cycle management, unbilled management and reduction. •Successfully defined and implemented Human Resource processes; annual review, benefits, employee communication, new employee onboarding processes and management, overtime maintenance, payroll standardization, staff scheduling. Private - Physician Practice Management CA, CO, TN, TX providing total practice management primarily in Pediatrics.

Senior leader responsible for operational revenue cycle technology solutions services six (6) Shared Services Centers. Operation, Process and System/Technology alignment. Training Design, Development, and Delivery – revenue cycle systems and operations. Subject Matter Expert (SME) – Ontario Systems – Artiva. Solution adoption-business growth•Project and Process Oversight – SME revenue cycle technology and operations integration. •Successful implementation of Ontario Systems Artiva company-wide six (6) Shared Services Centers. •Successful implementation of Hyland OnBase RCM in five (5) of six (6) service centers – active project. Community Health Systems (CHS)Fortune 500. Currently the largest for-profit provider of non-urban general hospital healthcare services in the United States in terms of number of acute care facilities. Revenue: 14.15 billion USD (2018).

Executive project leader – responsible for the delivery of business process and product strategies for 50+ technical and process focused initiatives; increasing adoption and affecting approximately 183K employees across multiple locations in the USA and abroad – Functional Chief Communication Officer and Chief of Staff. •Consumer and product alignment expert - formulated brand development/identity, marketing collateral development (print and electronic), messaging (print and electronic), distribution strategy, and toolkits for >30 programs including both internal and external audiences at a cost savings average of $100 - $150 per wk. hr.•Human capital coach - collaborated on >60 technological, operational, and culturally diverse initiatives which led to a >50% increase in support and service requests from stakeholders for engagement and inclusion in future project/product development, launch, and implementation.•Change management thought partner - leveraged strategic communication methodologies that aligned business operational needs and end user/consumer needs; results increased adoption, mitigated resistance to change on >50 enterprise project initiatives. •Accomplished communication process leader - designed/authored a standard communication product suite and approach for the HCA Shared Services organization - the efficient practical design facilitated the adoption of the approach by 3 large operational entities within the HCA enterprise.Hospital Corporation of America (HCA)Fortune 500. American (International) for-profit operator of health care facilities which currently manages 168 hospitals and 116 freestanding surgery centers in the United States and United Kingdom. Revenue: 46.6770 billion USD (2018).

Revenue Cycle Technology Solutions Leader and Functional Assistant Chief Learning Officer.•Big picture thinker - leveraged a strong business acumen and partnership with stakeholders (internal and external/vendor) that aligned organizational and operational processes and benefits with customer/end user needs during the SDLC process of various system/technology implementations. Results: Comprehensive solutions supporting: revenue gains, quality improvement, customer/end user satisfaction improvements for over 50 programs; utilizing assessments, documenting workflows, and associated data.•Dynamic education thought leader - formulated and authored education/training material standard products and templates for all system and process education/training for the HCA consolidated revenue cycle enterprise.

Internal consultant & liaison – responsible for the design, development and delivery of technical/operational education/training needs for multiple shared service centers and 15K+ employees.•Project leader - defined, quantified, and monitored tasks within project plans for on time execution and completion including risk/issue identification, mitigation, and status reporting for over 25 programs.

Key education and training strategist - supported the revenue cycle consolidation of 200+ freestanding hospital business offices into 13 regional service centers. •Active leader in start-up of the revenue shared services structure, effectively delivered on systems and processes in the areas of; patient access, patient accounts, collections, customer service, document imaging, cash posting, and reimbursement •Delivered/Facilitated >200 training classes in a one year.